Overview
- Massive games selection
- Streamlined KYC process
- Support was hard to reach
- Withdrawal fees
Casino Planet (UK) is a brand-spanking-new casino forming part of the Genesis Global brand. Take a step towards a universe brimming with the best slots and games by leading software providers.
This UK casino is not short on generous casino bonuses, regular promotions or friendly support. On the contrary, our main aim as part of the Genesis Global Ltd group is to provide players with a safe and secure platform.
Licensed and regulated by both the UK Gambling Commission and the Malta Gaming Authority, you can rest assured that this UK operator abides with strict rules and regulations. All the games on offer use a random number generator which guarantees fairness and impartial results.
From the moment you land on the website, you’ll be greeted by a stunning neon-coloured interface. These various shades of blue and purple are easy on the eye and provide a relaxing atmosphere. This fact makes it easier to find just what you are looking for. Since there are over 1,700 casino games on offer, finding just what you are looking for might prove daunting at first.
However, the games have been categorised, and a convenient search function has been added to help you find just what you need.
Keep on reading to learn more about Casino Planet.
Casino tested
Like all other Genesis Global casinos, the expertise and experience of this operator shine through at every corner of Casino Planet. All the A-list software providers power an epic range of over 1,800 games. The design is sharp and elegant, usability is smart and intuitive, and bonuses are tempting.
Launched in 2020, Casino Planet is the twelfth addition to the stable of brands produced by Malta-based operator Genesis Global Limited. This time around, the talented Genesis team takes us to a 'Casino Planet that is bright, thrilling and has a contagious vibe' as the site promises.
Casino Planet closely follows the proven formula that Genesis Global uses to produce its successful online casinos. But can the same method produce a knockout casino every time? Join me for a trip to Casino Planet, and let's find out!
A humongous welcome package worth £100 and 200 free spins await all new sign-ups.
Sign up today and make a deposit to claim the following:
- 1st deposit: 100% match deposit offer up to £100 + 200 free spins To get started, follow the below simply steps:
- Sign up for a Casino Planet account
- Verify your account by email
- Make a minimum deposit of £10
- Receive your first deposit bonus
Free Spins are for Book of Dead and they are credited to you 20 spins per day starting from the moment you deposit.
Casino tested
Deposit Bonus
Casino Planet welcomes new players with a deposit match bonus of 100%, up to £100 + 200 Free Spins. As the name suggests, Casino Planet will double your deposit with bonus money up to the £100 limit. If you are into Live Dealer games, you can substitute the welcome bonus with a 100% deposit match, up to £100 on live casino games. However, in this case, you will not receive the Free Spins.
Free Spins
The welcome package also gives you 200 Free Spins on the Book of Dead video slot in addition to the bonus. Produced by Play'n Go, the Book of Dead is one of the most popular online slot machines. It is a significant improvement from other casinos (including other brands from the same operator) that give you free spins on no-name slots that you would otherwise not even hear of.
Although the offer is advertised as 200 Free Spins, you actually get only 20 spins with your initial deposit and then an additional 20 spins each day for the following 9 days. I guess this is Casino Planet's way of keeping you coming back to visit the casino. It means you need to make time to log in and play every day, or otherwise lose my free spins.
Wagering Requirements and Other Restrictions
The wagering requirements for the bonus money and free spins are 40x and 60x, respectively. There is also a limit of £100 you can withdraw from free spins wins, which, together with relatively-high wagering requirements, I found to be unnecessary.
Note that if you deposit with e-wallets such as Skrill, Paysafe, Paypal, EcoPayz and Neteller, you will not be able to claim Casino Planet's welcome offer. Also, keep in mind that you have 14 days to claim the bonus before it expires.
A Positive Note
One point of praise on Casino Planet's bonus section is that the Terms and Conditions are written in large, clear and legible text. Although it may sound obvious, some of the earlier Genesis brands display their T&C's in annoyingly small micro text. So it's good to see the design team took a step in the right direction.
First deposit bonus code
You don't need a bonus code to claim Casino Planet's first deposit bonus.
Significant terms and conditions
- New UK players only, 18+.
- A minimum deposit of £10 applies.
- Bonus is subject to a 40x wagering requirement.
- Skrill and Neteller deposits are exempt from this offer.
- Various game contributions apply.
- Max withdrawal from free spins is £100.
Please gamble responsibly.
Full terms and apply.
Extra and no deposit spins
Along with your £100 match deposit offer, you also receive 200 free spins on online slot Book of Dead.
Twenty free spins are instantly credited upon making your first deposit. The remainder of the spins will be credited at 20 spins per day over the subsequent nine days.
All free spins are valid for 72 hours upon activated. Winnings generated from these spins are subject to a 40x wagering requirement.
Winnings are capped at £100.
VIP / Special promotions
The invite-only VIP club has been created with the aim of pampering loyal players with various perks and benefits including:
- Personal Account Manager
- Bonuses & Promotions
- Monthly VIP Prize Draw
- Personalised Birthday Presents
- Exclusive Holiday Packages
With more than 1,700 titles in the game portfolio, picking a game to play first might prove challenging. The games are of the highest calibre and are provided by the likes of Net Entertainment, Play ‘n Go, Quickspin, Yggdrasil, Microgaming and Push Gaming amongst many more.
Amongst some of the hottest slot games on offer, there is Starburst, Gonzo’s Quest, Piggy Riches Megaways, Fire Joker, Jumanji, Jungle Spirit and Wild Swarm.
The jackpot section is made up of both Daily Drops and Wins and progressive jackpots. You can try your hand at games such as Mega Moolah, Holmes and the Stolen Stones, Divine Fortune, Pirates’ Plenty and Totem Lightning Power Reels.
If you fancy a break from the reels, you can head to the Casino section. There you’ll find a mix of table and card games, including Blackjack, Roulette, Baccarat and Video Poker.
Casino tested
As with all Casino Planet sister sites, the biggest upside of this casino is the variety of games. When coming to think of it, it's beyond a Casino Planet. This casino has enough games to fill a galaxy. And what's even better, finding games on the Casino Planet website isn't as difficult as travelling to outer space.
The search box at the top-left of the screen lets you look for specific game titles. Or, you can browse by categories such as Hot Games, Slots & Jackpots, and Casino Games. You can also filter games by Live Casino, Trending Now, Classic Slots, Megaways, Jackpots and even Game Developers. Speaking of which, all the biggest game providers make an appearance on this planet, including Microgaming, NetEnt, Play'n Go, SkyWind, Big Time Gaming, and more.
Slots
I started with Microgaming's Tomb Raider slots and took a few spins on Lara Croft and Secret of the Sword. I then enjoyed two SkyWind progressives: Royal Rings and the Magnificent Seven. From there went to play on iSoftBet's Greta Goes Wild, a fantastic slot situated in a Bavarian Beerhall. I finished with QuickSpin's BigBot Crew and Northern Sky slots.
Casino Games
Casino Planet has over 100 classic table games from various software providers, including a wide selection of Blackjack, Roulette, Baccarat, Casino Hold'em, Craps and more. After hearing so much about the First Person games from Evolution Gaming, I was determined to try them. Although known for Live Dealer games, Evolution created a set of immersive games in brilliant 3D design in this series. At any point, you can click on the Go Live button and be transferred to a Live Dealer table. I played First Person Roulette, Blackjack, Mega Ball and Baccarat.
Live Dealer
Casino Planet offers around 90 Live Dealer games. Although not a massive proportion of its overall games, I found an excellent selection of Roulette, Baccarat, Casino Hold'em, Craps and more live games. One aspect of this section that I was impressed with is Casino Planet's massive selection of Live Dealer Blackjack. With over 40 titles, it's a heaven for the lovers of 21 (myself included).
Although the game-search tools are excellent, there are games that repeat in many categories such as Popular Games, Trending Now and New Games, Hot Games, etc. It is also a bit hard to find and filter Live Dealer games on their own. Given that many players are only interested in Live Dealer games, a few more search functionalities would have gone a long way.
Desktop game information
| Games | 1800 |
| Slots | 1600 |
| Table games | 100 |
| Jackpot games | 70 |
Desktop game providers
Players who want to play the best mobile casino games on the go, won’t be disappointed. Our casino site was created using the latest HTML5 technology.
The website has been created and designed with a mobile-first approach so players can enjoy numerous gaming options from smaller screens.
Most importantly, there are no mobile casino apps to download. You can browse to the website and pick up where you left off.
Casino tested
Casino Planet puts the experience of mobile casino users as its top priority. It shows in the number of games available on mobile and the design and functionality that are almost similar across desktop and mobile clients.
Casino Planet's HTML5 client is responsive, and the design transcends beautifully into mobile. The powerful search tools play an even more critical role on its mobile version, preventing the need for endless scrolling to find games.
Casino Planet does not offer a mobile app. Still, the mobile client is optimized for mobile browsers and allows punters to access Casino Planet through Android, iOS and Windows Phone devices.
Mobile game information
| Games | 1700 |
| Slots | 1500 |
| Table games | 100 |
| Jackpot games | 30 |
Mobile game providers
Live casino fans will be thrilled with the games in the casino’s portfolio. The games are powered by Evolution Gaming.
You can play classic titles including Live Blackjack, Live Roulette, Three Card Poker and Live Baccarat. Alternatively, you can try your hand at the new TV-show games, including Deal or No Deal, Super Sic Bo, Monopoly Live, Lightning Dice and Football Studio.
The games are all hosted by professional dealers and croupiers for an authentic casino experience.
Live game information
Total number of live casino games: 80
Live game suppliers
Gambling is a form of entertainment, which is meant to be enjoyed responsibly. If playing isn't fun anymore, it is time to stop. Gambling is not an easy way to make money, it will not solve your problems, and you shouldn't ever play with money you can't afford to lose.
If you ever feel uncomfortable with your gambling patterns, you can always avail yourself of the following options:
- Reality Check
- Self-Assessment
- Deposit Limits
- Cooling-Off
- Temporary Suspension
- Self-Exclusion
We are here to help you and make things easier for you. If we notice that you are exhibiting signs of problem gambling, we'll contact you to discuss such options as deposit limits or other restrictive methods.
There are people who can help you with gambling related problems. You can get in touch with organisations, such as Gamblers Anonymous, the Gambling Therapy Helpline and GamCare who are professionally trained to help problem gamblers. Don't be alone with your problem.
The Casino Planet customer support team is available to answer any questions you might have. There is also a dedicated FAQ page that covers a massive range of topics.
You can get in touch via one of the following methods:
- Live Chat
- Phone: 0800 0294 556
- Email: support@casinoplanet.com
Casino tested
If you have quick questions on basic issues, I recommend starting with the site's FAQ section. It's intuitive, and topics are arranged into frequent categories. Casino Planet also advertises that it offers phone, email and live chat support. However, I countered a few problems there.
Firstly, there are no hours of support operation mentioned anywhere on the site. I tried to call the support phone a few times, and always got a recorded message saying that support isn't available, referring me to use the live chat function on the site. Even in the recording, there are no hours of operation mentioned. Live chat wasn't live at all, but rather bots firing at me automated responses that seemed to have been copied from the FAQ section. Finally, the email support agents (who seem to be the only humans in the entire support team) were helpful, but their replies came within 12 hours and more.
While setting a benchmark for design, technology and game variety at its casinos, I was genuinely disappointed to see an experienced operator like Genesis Global offering customer support that is below market standard.
Site languages
English, Finnish, German, Norwegian
Email support languages
English, Finnish, German, Norwegian
Live support languages
-
Phone support languages
-
We are obliged by law to verify our players' age and identity. We do checks electronically and automatically, which can be enough in most cases.
There is some information that we are unable to verify automatically and will need extra documentation for. You'll be asked to send in the following identifying documents:
- Proof of ID (this can be a passport, driving license or ID card)
- Proof of address (a recent utility bill, bank statement or official government letter)
- Proof of Payment Method (a photo or a screenshot of your deposit)
Documents are transferred securely and will be handled properly by our experienced staff.
Casino tested
The sign-up process at Casino Planet is extremely efficient. All I had to do was click on the 'Join Now' key, enter a few details, and set up my account in seconds. Deposit is instant, and if you are interested in depositing right away, you can follow the steps from the sign-up window.
To verify your account and make a withdrawal, you will need to send Casino Planet a few documents to complete the KYC (Know Your Customer) process that the casino needs to conduct as part of its license regulations. Casino Planet offers a great portal that allows you to upload your documents safely and securely.
To upload your documents, click on the menu key at the top-left of your screen. Under the 'My Casino Planet', select the 'Document Upload' option, where you will need to provide the following:
- Photo ID such as passport or driver license.
- Valid proof of address from the past 3 months, such as a bank statement or utility bill.
- Copy of your payment method.
My account was verified within a few hours, which was surprisingly efficient and fast compared to other online casinos that require you to email your documentation and can take up to a few days to complete the process.
We accept a variety of popular payment methods including the following:
- Debit Cards
- EWallets
- Bank Transfers
- Prepaid Vouchers
Most of our deposit methods are instant and all are free of any and all fees.
Casino tested
Casino Planet offers a good selection of payment methods that you can use for deposits and withdrawals. There is a good selection of debit cards and classic e-wallets such as Paypal, Neteller, MiFinity, Much Better and Jeton. Still, I would have liked to see some more Pay by Phone methods such as Apple Pay, Google Pay and Payforit (currently, the only available method is Boku). Especially at a casino that prides itself on being mobile-first.
The minimum deposit is £10, and the minimum withdrawal is £20. The Maximum withdrawal is £5,000 per transaction. Stated withdrawal times are between 1 to 3 days for debit cards, 3 to 5 days for bank transfers, and instant for e-wallets. I filled in a quick withdrawal request and received my money within a day using my debit card. The process was smooth and efficient, however I wasn't happy with the withdrawal fees of 2%, with a minimum of £1.7.
Depositing methods
Withdrawal methods
Withdrawal times
Mastercard 0-2 working days, Visa 0-2 working days, Skrill 0-2 working days, NETELLER 0-2 working days, Trustly 0-2 working days, PayPal 0-2 working days, EcoPayz 0-2 working days
Expert's profile
Ziv Chen
Ziv has been working for two decades in leading online casino companies like Playtech and Microgaming. Having earned a Master’s degree from University of Pittsburgh, Ziv initially wanted to become a sports writer. But his passion for writing and love of casino made him an iGaming journalist.
Nowadays, Ziv is combining his passion for writing and love of casinos into a fulltime writing career. He uses his professional experience and industry connections to cover slots, casino table games, casino strategies, industry news and more.
In his free time Ziv writes for his American sports blogs and attends to his Whiskey collection. Sometimes he combines these passions too.
Rating breakdown