- Nice games
- Visually unappealing
- Weak welcome bonus
- Poor support
Incredible Spins Casino (UK) is jam-packed with slot games and bingo games. Powered by some of the world’s leading providers, including NetEnt, Microgaming and Nextgen, you can find a mix of classic titles and modern video slots.
Operated by Jumpman Gaming and licensed by the UK Gambling Commission and the Alderney Gambling Control Commission, you can sign up safe in the knowledge that this UK casino provides maximum safety and fairness to all its players.
Since opening its doors in early 2019, this online casino has turned heads thanks to its stunning layout, high-quality graphics and strong design. Like most Jumpman Gaming casino sites, the Mega Wheel also makes an appearance.
You can also put your mind to rest, that you can access this casino anywhere and anytime you like. The site was designed and created with a mobile-first approach. You can gain access to hundreds of mobile casino games from the get-go.
Fortunately, for all players, there are also exciting promotions and a generous welcome bonus to get you started on the right foot.
If this sounds like the right casino for you, keep on reading to learn more.
I looked past the tacky graphics to see if I could find a quality casino underneath but ended up pretty disappointed here.
When signing up, I saw a button for ‘PayPal Quick Registration’ which would allow me to make a deposit and sign up all in one go. It was a nice option to have and not something I’d seen before, but I opted for the traditional account creation route. This was achieved with a basic 3-step form. The first page was for my personal details such as name and date of birth. The second page had an easy address search via postcode feature, and the final page was for creating a username and password. All pretty simple stuff here. Clicking on ‘Join Now’ there was a few seconds delay before I saw a giant pop-up inviting me to make a deposit and claim the welcome bonus. So, that’s exactly what I did.
One major frustration here was the unwanted marketing opt-ins. At no point during sign-up did I agree to receive promotions but checking my account ‘Yes’ was ticked for SMS, email, post and phone marketing. This is pretty sneaky and does nothing to enhance my trust in Incredible Spins. I received a brief welcome email and was then pestered via SMS to make a deposit the moment I created my account - all very annoying stuff.
Incredible Spins doesn't scream quality, but sometimes a casino is okay despite its looks. Sadly, this isn’t the case here with an annoying random welcome bonus and lack of bonus wagering info. This isn’t somewhere I’d rush back to anytime soon.
When it comes to the welcome deposit bonus, there isn’t a one-size-fits-all kind of deal. Instead, it’s been left to chance.
Sign up for an Incredible Spins Casino account and make a minimum deposit to receive:
- 1st deposit: spin the wheel and win up to 500 free spins
Since it’s been left to chance, you might win one of the many prizes on offer available on the wheel, including free spins on Fluffy Favourites and a £10 Amazon voucher.
Getting started only takes a couple of minutes. Follow the below steps:
- Sign up for an Incredible Spins Casino account
- Verify your account by email
- Make a minimum deposit of £10
I’m not a massive fan of these random welcome offers where you have to spin for your prize. Call me old fashioned but I’d just like to know what I’m claiming when I deposit. When I got to spin the Mega Reel after making my deposit, it landed on 50 free spins on Starburst. Just 10% of the maximum possible but at least it was something. A line of small print at the base of the wheel indicated the spins were worth a measly £0.05 each, so it was a pretty underwhelming £2.50 welcome bonus.
I hit the ‘Play Now’ button to use the spins, but this just sent me back to the casino lobby once again. Luckily the Starburst thumbnail was at the top of the screen, so I clicked this to load the slot and play through my 50 free spins. Despite the low value of the spins, I managed to land £17.05 in winnings which were added to my bonus balance immediately.
I searched high and low in the account settings, but there was no indication of my remaining wagering requirements or progress. This is a pet peeve of mine as it always feels like the casino is trying to hide something and the bonus is dodgy. When I looked into the actual wagering requirements of the bonus spins, things got worse with an eye-watering 65x (B) applied to my free spins winnings. A quick calculation shows that my £17.05 win has a whopping £1108.25 wagering requirement. Ouch. After this news, I just forfeited the bonus and quickly moved on!
Significant terms and conditions
- New UK players only, 18+
- A minimum deposit of £10 applies
- Bonus is subject to a 65x wagering requirement
- £8 max win per 10 spins
- Max bonus conversion equal to lifetime deposits (up to £250)
- Please gamble responsibly
VIP / Special promotions
All new players will benefit from 5% cashback on all their losses. This offer is ongoing and applies on all future losses.
You can also win a minimum of 20 free spins when you make a reload deposit of £20 or more.
You can also opt for the Trophies feature. This promotion rewards you with various perks the more you play. Collect trophies and as you move between levels, you'll get an additional spin on the Mega Wheel.
With circa 700 various games and titles on offer at Incredible Spins, you know you are in for a good time. You can find a variety of games, including Bingo Games, Video Slots, Jackpots and Card and Table games.
As previously mentioned, the games are powered by mainstream providers, including NetEnt, Pragmatic Play, Play ‘n Go, Microgaming, Betsoft, Yggdrasil, Thunderkick and Eyecon.
Amongst some of the most popular slot games on offer, there is Raging Rhino, Fishin’ Frenzy, Eye of Horus, Release the Kraken, Rainbow Riches and the Reel King.
On the other hand, if jackpot games get you excited, you’ll be thrilled to hear the jackpot selection here is massive. It features games such as Fluffy Favourites Fairground, Piggy Payout, Kingdom of Cash, Frank’s Freak Spins and Captain Cashfall amongst many others.
If you fancy something a little different, you can head to the casino section, which offers variants to classic titles, such as Blackjack and Roulette.
Do you crave the attention of friends? If you want to make new friends and engage with fun games, the Bingo section has it all. From 75-ball to 80 and 90-ball bingo games, there are plenty of rooms for you to check out.
Kicking off with some table games, I clicked on the corresponding menu tab, but the choice was pretty underwhelming. The page contained a mix of live dealer and video table games which felt like a bit of a cop-out. I loaded up Vegas Strip Blackjack and played a few hands against the computer but came away from it several quid down. Switching to a live stream, I tried Live Roulette from Pragmatic Play, but my fortune wasn’t in here either, so I moved to some slots instead.
I tried a run of £0.60 stakes on Piggy Riches Megaways, but despite trotting out a couple of decent wins, I still lost overall. Next, I loaded up Wild Gladiators and spun away with some £0.25 stakes but came away a few quid down despite triggering the free spins feature here. The usually reliable Immortal Romance didn’t bring me any rewards either. I won hardly anything from several £0.60 spins there.
I can’t fault the way that the games performed or the selection on offer at Incredible Spins either. I feel there’s enough going on here but was pretty disappointed in the way the site frames the games on the desktop version. I had to zoom out in my browser to see the full game screen every time, plus my balance wasn’t clearly displayed anywhere. It added my real cash and bonus balance together and only displayed that, which I found pretty annoying.
Desktop game information
Desktop game providers
Incredible Spins Casino is compatible with all devices and platforms, making it a strong contender for players who don’t want to set at their computer.
The casino site was built with the latest HTML5 technology, so careful thought and planning went into it to ensure that players could play anytime and anywhere they wanted.
As a result, there are no cumbersome Incredible Spins casino apps to download. The website works across all devices and browsers.
Switching over to the mobile version of the site, things certainly felt different compared with the desktop and a little random too. For example, the menu at the base of the screen had two quick-launch buttons for Fluffy Favourites and Starburst. I think these are here because they both feature on the Mega Reel, but it seemed unnecessary. Otherwise, the layout was cleaner than the desktop version and still featured the full games menu and search function.
I checked out the games with a few quick £0.25 spins on Noble Sky. I landed a few £1 plus wins to keep things ticking along nicely there. I then tried to load up Clover Rollover 2, but that failed to appear the first time. Another tap did the trick, but nothing decent came from my spins there.
The games I tried loaded and played without a hitch bar that one exception. I found that the overall mobile experience at Incredible Spins was better when compared directly to the desktop version. That said, this still feels far from a quality casino experience, and the account menu is pretty clunky here.
Mobile game information
Mobile game providers
The Casino section is home to both software-based and live dealer casino titles. If you crave the human element to your game and want to play against a real-life dealer and players, the live dealer games offer you that and much more.
You can play games such as Live Blackjack and Live Roulette, from the comfort of your home or on the go on your smartphone or tablet.
Take a virtual seat at your favourite table and chat with other players and the dealer if you fancy. These games accept various bet sizes to suit every bankroll.
Live game information
Total number of live casino games: 10
Live game suppliers
Incredible Spins wants their players to have fun, but the casino also encourages players to gamble responsibly. Gambling is a form of entertainment and should be a fun activity only.
If you feel that problem gambling is negatively affecting your life or the lives of those around you, it's recommended availing yourself to the below tools:
- Deposit Limits
- Take a Break
- Reality Check
If you are considering self-exclusion, or require professional help, you may wish to register with GAMSTOP. This free service enables you to self-exclude from all online gambling companies in the UK.
Alternatively, you may wish to install blocking software, such as Net Nanny and Cybersitter, which blocks access to online gambling sites.
If you require to get in touch with a Customer Support team member, you can reach them via one of the below methods:
- Email: firstname.lastname@example.org
I found the customer support options were pretty poor overall at Incredible Spins. I only had the option of a mediocre FAQ page or emailing the support team. The lack of a live chat function or phone number was a big sticking point for me, but I pushed on and pinged the team an email.
I got an instant auto-response which required me to reply with my date of birth, postcode and username. It didn’t feel great sending these over and would inevitably slow the whole process down. Once I’d sent the documents, I never got any reply to say that they had been received and the whole process felt pretty impersonal. However, my account was verified without any further issues 2 days later, with or without the human touch!
Email support languages
Live support languages
Phone support languages
As a licensed operator, Incredible Spins must fulfil their legal obligation by verifying the age and identity of their players.
From the moment you sign up and make a deposit, Incredible Spins will run verification checks. You’ll also be asked to send in the following documentation:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
When I attempted to make a withdrawal shortly after signing up, I got a notification telling me that ‘checks’ were being performed on my account. It mentioned that these may take up to 48 hours to be completed but that they hoped to achieve this sooner. I sat tight and assumed this wasn’t any kind of full account verification that requires documents to be sent but just some basic checks. I was proven right as around 48 hours later, I was able to click on ‘Make a Withdrawal’ in the cashier section and proceed.
Just in case it was, I looked at the FAQs page for further guidance. There was one small ‘How do I verify my account?’ section which told me which documents would be required and the email address to send them to. This was the only verification info on the entire site, and it was via email only to submit the documents. This felt pretty amateurish overall and far from a secure way of doing things.
However, putting in the request then triggered the full checks. I got an onscreen pop-up informing me that the casino needed a copy of my driving license or passport, a copy of a utility bill (gas, electricity, water, council tax) or bank statement dated within the last 3 months. It was all pretty standard stuff, and I emailed these off right away.
It took just under 41 hours for my account to be fully verified, which then triggered the withdrawal approval. With the extra account checking after signing up, the total wait time for verification here was approaching 4 days. That felt like a real killjoy for me as a new player at Incredible Spins.
You can sign up for an account at Incredible Spins and play in GBP only. You can use one of the below payment methods to make deposits:
- Debit Cards
- Pay by Mobile
Incredible Spins also supports PayPal Quick Registration. You can sign up and deposit at the same time using just your PayPal account.
Immediately after signing up, a giant pop-up invited me to make a deposit. This was an all-in-one job where I could enter my card details, select the amount and make a deposit. There were 5 preset amounts to select from so I opted for a £50 deposit and hit ‘Deposit Now’. After a 10 second wait, I landed in the main casino lobby, but my account balance showed £0. I checked my emails, but there was nothing there, so a screen refresh was my only option. Doing this, loaded up the Mega Reel and my £50 was now showing as my casino balance much to my relief. Not a great start here.
Coming to make a withdrawal was even more frustrating due to the casino’s verification checks. When I tried to click on the ‘Withdrawal’ tab in the cashier section, a pop-up informed me that my account was being reviewed and this could take up to 48 hours to complete. In reality, this took around 41 hours.
Once I was able to put in my withdrawal request, I filled in the required fields, applied my saved card details and hit the ‘Withdraw’ button. I got a pop-up informing me that I was about to be hit by the casino’s mighty £2.50 fee. This hefty charge is applied to all withdrawals regardless of their size. I checked the box and hit ‘Confirm’ to say that I was okay to forfeit the bonus and accepted the cheeky £2.50 fee. It also mentioned that it would take 1-3 working days to process my request.
The actual time was just under 41 hours. This included submitting the required documents and having my account fully verified. The upside to this wait time is that as soon as my withdrawal was approved, the funds instantly appeared on my Mastercard Debit account. I hope that future transactions are much quicker and hassle-free, but my experience as a new player here was far from ideal.
Mastercard 1-3 working days, Visa 1-3 hours, PayPal 1-3 hours, Maestro 1-3 hours
Charlie has worked in the casino industry for over 3 years, spinning thousands of reels along the way. He’s a pro at weighing up any casino game, site or bonus. Charlie loves free spins and tasty biscuits.