123 Spins Casino is one of the best online casinos in the UK operating since October 2017 on Jumpman Gaming platform, which is fully Licensed by UK gambling Commission and Alderney.
Our unique welcome offer gives players a chance to win up to 500 Free Spins on their First Deposit. Beside that, we got someone the amazing bonuses which every player wants such as 5% daily Cash back, Happy Hours, Friday Fun and many many more.
We got over 1,000 Plus games by top game providers like NetEnt Microgaming, Playtech, Red Tiger, Eyecon, Blue Print, Genii, Leander, Mutuel, NYX, Pariplay, Playson, Pragmatic, Tom Horn, YggDrasil. Our most played games are Starburst, Fluffy Favourites, Thunder Struck 2, Chilli Heat, Irish Pot Luck. Visit our all games page and chose from hunderds of games to play.
The saying goes ‘as easy as 123’ right? Well not so much here as I found myself wanting to chew my keyboard a few times.
I know some people out there are fans of Jumpman but I never seem to have a positive experience. Things like not being able to deposit the amount I want irk me. Then there is their limited customer care options and withdrawal fees. Add to that the flashing tab whenever you move away from the casino and it’s fair to say my blood starts to reach boiling point.
Of course it’s not all bad. 123 Spins does have some redeeming features. The design is clean and I like the way games are categorised. Then there is their intuitive search bar. There is also a good selection of slots on offer and some live casino games too. Not to mention a decent loyalty programme and cashback options.
However, in this instance all this was quickly overshadowed. I had one of my worst experiences at a Jumpman casino with 123 Spins. These included problems and delays with verifying my account and cancelled withdrawals.
123 Spins offers Up to 500 Free Spins On First Deposit. Once you made a minimum first deposit £10 then you get a chance to spin the Mega Reel on which players can win up to 500 Free Spins on Starburst.
Mega Reel has free spins for multiple slots, including Starburst, Fluffy Favourites, Rainbow Riches, Chilli Heat and Gonzo's Quest. You could even win an Amazon voucher.
Jumpman casinos don’t abide by the usual welcome bonuses. Instead they offer you the chance to spin their Mega Wheel where you can win up to 500 free spins of Staurburst. While this sounds pretty good, the reality is that you can also end up with a big fat nothing. This is because the wheel also has a few tiles with ‘unlucky’ written on them.
Once I deposited the Mega Wheel appeared. I gave it a spin and hoped for the best. The wheel stopped on 50 free spins on Starburst. From there I clicked to go through to the game but instead I was sent to the lobby.
I clicked on Starburst from there and the spins were waiting for me. From the 50 spins I won a total of £11.40. This bonus money has a wagering requirement of 65x which is way above industry standards and also pretty hard to achieve.
As I wagered and completed other tasks in the casino, I was awarded another 2 gos at the wheel. On both occasions I won 10 spins on Leprechaun Carol, and on both occasions this yielded less than 50p. Any wins from this wheel will also be subject to the 65x wagering requirements.
But that’s not all! Apart from all this there is also a promotion at the time of writing which offers a 5% cashback. This comes with no wagering requirements.
Significant terms and conditions
- New players only.
- Max win for the spins is £8 per 10 Spins.
- If you reach the limit, you may not be able to receive all the spins.
- Max Bonus that can be withdrawn is equal to your total lifetime deposits up to a maximum of £250.
- Wagering requirement of 65X applies.
VIP / Special promotions
123 Spins got a unique "collect trophies and win free spins" promo, in which you complete fun tasks and earn rewards. The more you play, the more throphies you get. For every 5 trophies you get, you get a level up and you get free spins as per your level.
123 Spins also has festive giveaways, birthday bonuses, Free Spin of the Month and many other bonuses for our players.
All our 1,000 plus slots & casino games can be played from a desktop or laptop computer without any hassle. You can login and enjoy smooth gaming experince.
The selection of slots at 123 Spins is quite a good one. There are all the major game providers available and apart from that there is also a small selection of live games provided by Pragmatic Play.
With such a great selection of slots, you need a clever way to get these properly categorised. The casino unfortunately fails to do so. Even the ‘my faves’ section is a whole jumble. But at least it does have a powerful intuitive search bar. Having said that, there is no way to search via provider.
Since it’s been a while since I played an Yggdrasil game, I headed straight to Viking Go Berzerk. The game kept giving and taking and I was endlessly chasing the bonus round. This didn’t happen and after wagering a good amount I decided it was time to change the game.
The Game of Thrones slot was next on the list but somehow I was having real trouble with changing the bet amount. This is not a problem with the casino but the game itself, as I had the same issue at another casino just a few hours before. This was a great excuse to change it up and try the site on mobile.
Desktop game information
Total number of desktop games: 1000
Total number of desktop slots: 900
Total number of desktop table games: 30
Total number of desktop jackpot games: 40
Desktop game providers
Most of our games are avalaible on mobile as well. You can enjoy all of them from your smartphone.
On mobile, the casino behaves quite well. I accessed it via the Chrome browser of an iOS device. The user experience on mobile is a positive one. The casino is fast and responsive.
I started playing a few rounds of Speed Roulette with nothing exciting to report. Then I moved on to try some slots. I managed to have a few Game of Thrones spins without any trouble and then I moved on to Easter Islands where I had some really fun spins.
Mobile game information
Total number of mobile games: 1000
Total number of mobile slots: 850
Total number of mobile table games: 30
Total number of mobile jackpot games: 40
Mobile game providers
Player can enjoy Live Casino Games with with top games providers. Now you can play games like blackjack and roulette in the presence of a live dealer.
Live game information
Total number of live casino games: 7
Live game suppliers
Players have the following options to control gambling problems:
- Deposit Limits
- Take a Break
- Reality Check
We have a comprehensive FAQ available, where you can find answers to most of your questions. You can also contact our support via email.
One major letdown of 123 Spins is the lack of live support. The only way to get help is via email.
Even just finding the email for customer support is a feat and is hidden after a whole pile of FAQs. Within the same FAQs you are then discouraged to get in touch with support and in caps you are asked not to send in any follow up emails.
But after two weeks of no communications and a couple of failed withdrawals I had to send follow ups. I received one reply which felt like yet another automatic message. After a month of trying in vain to get my account verified I just tried starting a fresh thread. Miraculously I finally got verified.
Email support languages
Live support languages
Phone support languages
Player can verify their account by submitting below mentioned documents via email. Documents can be sent immediately after registration.
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
There are two ways to get yourself an account at 123 Spins. You can either register the old-fashioned way or use your PayPal for speedy registration. In all fairness, the usual way is pretty quick too. I gave the usual information such as name, contacts and address and my account was set up.
As soon as the account was created, I received a welcome email with the login details and a note letting me know my account needs to be verified. To do this, I needed to reply to the welcome email and attach a copy of my ID and a utility bill. What they don’t tell you here is that you also need to send in information such as your username, date of birth and postcode.
Apart from this, if you want to withdraw and you have used a debit card, you will also need to send in a copy of your card with the middle 8 numbers hidden. All of this could easily be included in the welcome email and reduce the amount of emails back and forth.
The same request for documents is made once you re-login to your account via an ugly, baby-pink popup. Again here there is no mention to send the documents together with your personal details (username, DOB and postcode).
I received no communications about whether my documents were approved or rejected. It took a month and a half of emails to finally receive an email letting me know my account has been verified. Yes, this might have been because of the holidays, and I would have accepted a delay of 2 or 3 weeks, but a delay of more than 6 weeks is unacceptable.
After a month and half of sending emails into what felt like the void, I decided to start a fresh thread. I sent in my documents and they were finally approved after a day.
123 Spins has various banking options available. You can choose any of them while making a deposit. Our banking options are Visa, MasterCard, Maestro. Paypal, Paysafecard and Pay By Mobile.
All deposit method processing is done instantly, so that you don't have to wait to play. Withdrawals from verified accounts have a 72 hour pending period, after which the funds will be transferred to you.
Once I sent in my documents to verify my account, I went ahead to deposit. This can be done via a few methods including PayPal and mobile. I deposited using a debit card but I couldn’t choose an amount I wanted to deposit.
Instead I was forced to either deposit £10, £20, £50, £100 and £200. I am really not a fan of this. This is my money and I want to control how much I spend at a casino. I ended up depositing £50 and after this went through, it was time for the Mega Wheel to see what my welcome bonus was going to be.
You are locked from withdrawing if your account isn’t verified, so make sure you do this as soon as possible to avoid any delays. I was finally able to withdraw - not because I was sent an email letting me know I’ve been verified. Oh no, that would be good customer service. I knew I was able to withdraw because every day I went in and tried to withdraw. After 4 days, I thought my account was verified and I requested my withdrawal.
On a withdrawal of £31 I was charged a £2.50 fee for processing. Once I sent in my withdrawal I was sent an SMS letting me know it was pending. After 10 days and receiving no money or any form of communication, I log back into my account. Lo and behold, my money is sitting there.
At this point I thought maybe I didn’t request the withdrawal. But going through my messages I see the confirmation that the withdrawal is now pending. I checked my emails and there was nothing apart from promotional messages. I requested my withdrawal once more, received a text confirming (once again) this is pending and waited. This happened another 2 times with my withdrawals cancelled and no explanation forthcoming. I had sent in my documents numerous times at this point.
After a month and a half my account was verified and I received an email confirming this. I immediately asked for my withdrawal once more, hoping for the best! The money was eventually in my account two days later. I guess better late than never.
Mastercard 1-3 working days, Visa 1-3 working days, PayPal 1-48 hours, Maestro 1-3 working days
Mel has been writing for the past decade covering anything tech from software to gaming. Poker is her card game of choice, and she does enjoy feature-rich slots, but her real passion is competitive FPS games.