Ace Online Casino Review takes a closer look at this mega reel casino: the games, welcome offers, promo codes, mobile app, withdrawal times and customer service on offer.
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New players only, 18+.
Minimum deposit: £10.
Wagering requirement: 65x.
Max bonus 500 bonus spins.
Max conversion: lifetime deposits (up to £250).
Full and Bonus apply. BeGambleAware.org.
What does Ace Online Casino look like
Here you can see how Ace Online Casino looks like on mobile.
Summary
Ace Online Casino is basically okay as casinos go, but it doesn't offer anything special and has several faults.
If you like their welcome offer and are in no hurry with your customer support requests, it's as good as any Jumpman casino to enjoy your favourite slots. And of those, they have plenty - their slot library runs into 2,000 and includes all the big names. Their live casino is tiny compared to their slots section, though.
Bojoko rating
2.7
Bonuses
Banking
Games
Support
Usability
Pros:
Beautiful and easily navigable site
Nice rewards program
Cons:
Harsh wagering requirements
Small game library
£2.50 fee on all withdrawals
Support available only by email and rather slow
Deposit methods
Withdrawal methods
Ace Online Casino - Basic with lot of slots
Ace Online Casino is a 2023 addition to the Jumpman casino family, and it looks and feels a lot like many of its sister sites. The welcome bonus and other promotions are familiar from their other casinos, as is their game library.
Ace Online has a formidable slot library. There are also some scratch cards, bingo games and live casino games available.
The organisation of the games baffles me a bit though. While I can find roughly 2,000 games when I open the A-Z list, the number of slots displayed under the Casino tab only shows a couple of hundred. To a casual browser, the slot selection may seem a lot smaller than it actually is.
The layout and navigation of the page feel otherwise quite functional. Their visuals are quite generic – the site looks like hundreds of others, with no personality whatsoever.
There are more major issues though – e.g. their mobile app, and their customer service. Or, more to the point, the lack of them. I will get more into these issues further down.
The welcome offer at Ace Online is refreshingly different. Instead of a fixed offer, you get to spin the Mega Wheel for your prize, which could be anything from Amazon vouchers, bonus spins on Fluffy Favourites, or the chance to win up to 500 bonus spins on Starburst.
When you make your first deposit, you can get the following:
1st deposit: Spin the Mega Reel to win up to 500 bonus spins on Starburst
After this, you can move on to the regular welcome bonus which is:
Reload Bonuses: Make a deposit of £20 to spin the wheel to win a minimum of 50 bonus spins
Getting your bonus off the Mega Wheel means that you may win any of the numerous prizes, including gift vouchers and various bonus spin packages on different slots. But there's also a chance you won't win anything at all.
I'm not personally attracted to a bonus like this at all. I might get something, or I might not – that's not exactly welcoming. But I understand the allure of this kind of gamble. It's like paying £10 for a ticket to a raffle with one big and several crappy prizes.
And let's not forget about the brutal 65x wagering requirement that's slapped onto all your bonus winnings. Combined with the weird withdrawal cap of maximum £250, or the amount of your lifetime deposits, whichever value is lower. This means that even if you get the huge 500 bonus spins package and then win something major with them, you can only withdraw that tenner you put in the first place.
All of this makes the casino look really stingy. It's as if they're doing everything they can to keep you from actually enjoying your wins in any tangible way. Check out better bonus offers on our slot bonuses UK page.
Significant terms: 18+, New players only. £10 min fund. 65x bonus wagering requirements. Max bonus conversion to real funds equal to lifetime deposits (up to £250). Full and Bonus apply. BeGambleAware.org.
Ace Online Casino promo code
You do not need a bonus code to redeem Ace Online Casino welcome bonus.
Compare Ace Online Casino bonus
Ace Online Casino's welcome bonus is nothing but player-friendly. There are way too many restrictions, stingy conditions and it just doesn't look like it's possible to get anything out from this bonus. This is a perfect example of complicated bonus which you don't want to involve yourself into.
You can compare Ace Online Casino's welcome offer to what other casinos have lined up for you. Just pick a site on the right and see who have the better offers.
The provider list is quite small and it's missing some big players, such as Evolution. You will find many popular titles but must search for them separately.
With a game library of roughly 2,000 titles you'd expect to be able to play all your favourites at Ace Online.
Alas, there are some big players, such as Evolution, missing. Their table games would significantly enhance Ace Online Casino's portfolio. As it is now, the live casino is quite modest.
There are pull-down menus at the top of the page for bingo, slots, latest releases, jackpot games… even an item called My faves, which gets populated by your gameplay. I enjoy bingo and was happy to see it also included. If you like bingo too, check out some of the latest bingo places to go on our new bingo sites UK page.
The weird thing is the fact that under the menu title Casino there are only a small portion of the slots. If you want to see them all, you need to open the A-Z list instead.
Luckily there's a handy search bar on the top right corner – I ended up using it a lot when searching for those favourites that did not appear under the Casino tab.
The games load quickly and without any issues. The navigation is generally smooth, but there are small issues, especially on mobile, when it's really easy to hit a wrong button and get lost.
DESKTOP GAME INFORMATION
Games: 2000
Slots: 1800
Table games: 100
Jackpot games: 60
Ace Online only offers a few dozen live casino games – most of them are live roulette, live blackjack and live baccarat tables, but there are also a few nice game shows on offer.
The brevity of their live catalogue is most likely due to the fact that they do not offer any games by Evolution, which is by far the most prominent live game provider. For a casino with the word ‘ace' in its name, its live casino games list is modest, to say the least.
LIVE GAME INFORMATION
Total number of live casino games: 50
I love spinning on my daily commute, so I was delighted to see that Ace Casino offers their own mobile app on GooglePlay.
But I couldn't load the app, no matter how much I tried. The button either crashed my browser and gave me all kinds of error messages, or it took me to GooglePlay, but Ace Online app was not available.
I'm not sure if this is a major issue, as many casinos boast their own mobile apps, but once you download it, it's basically just a screen-top icon that take you to the casino on your mobile browser.
So, I ended up just opening the casino on my browser.
The games I tried loaded sluggishly, and I couldn't get them to work in landscape mode at all, which is a bummer.
All in all, playing at Ace Online Casino on mobile wasn't exactly the perfect casino experience I've had with so many other casinos.
The range of deposit methods on offer at Ace Online Casino is small, but includes such popular and easy options as Visa & Mastercard, PayPal, and Neteller.
You can also use the ‘Pay by Mobile' option, so your deposit will be charged with your next phone bill. Learn more about this increasingly popular payment method on our Pay by Phone in UK casinos page.
There's a minimum withdrawal limit of £30, which I find way too steep for casual players.
Add to all this the fact that all withdrawals carry a processing fee of £2.50, and it certainly gives off the vibe that this casino is a bit too fond of what is technically MY money.
Payment method
Deposit range
Withdrawal range
Possible fees
Visa
£10 - £7,500
£30 - N/A
£2.50 withdrawal processing fee
Mastercard
£10 - £7,500
£30 - N/A
£2.50 withdrawal processing fee
Pay by Mobile / Fonix
£10 - £7,500
❌
£2.50
PayPal
£10 - £7,500
£30 - N/A
£2.50 withdrawal processing fee
Skrill
£10 - £7,500
£30 - N/A
£2.50 withdrawal processing fee
Neteller
£10 - £700
£30 - N/A
£2.50 withdrawal processing fee
Paysafecard
£10 - £7,500
❌
-
There's a minimum withdrawal limit of £30, which I find way too steep for casual players.
Add to all this the fact that all withdrawals carry a processing fee of £2.50, and it certainly gives off the vibe that this casino is a bit too fond of what is technically MY money.
Take note that withdrawals can take time. Once you place your withdrawal, a 72 hour pending period is set in place before the transaction is moved ahead, after which it will take 1-5 working days before your money lands on your account.
Mastercard: 3-8 working days
Visa: 3-8 working days
PayPal: 3-5 working days
Skrill: 3-5 working days
Neteller: 3-5 working days
Customer service at Ace Online comes only in the form of a basic FAQ, and email.
The FAQ is short but covers common questions regarding banking issues, responsible gaming. Account management and other standard issues.
While using email for communications is fine as such, the fact that you will end up waiting for the answers for days on end is not so fine. This is a major issue for me, as I usually have details I want clarified before I start depositing.
At the time of this writing, I am still waiting for a reply to a query I sent five days ago. All I got was an automated response telling me that they were busy and would answer within three working days.
Email support: ✅
Live support: ❌
Phone support: ❌
The KYC (Know Your Customer) process should be familiar to us all by now. It may seem like a drag, but the regulations are there for our safety.
You will be required to provide the casino with your identification documents. These consist of:
Proof of ID (passport, ID card, driving licence)
Proof of address (utility bill or an official letter with your name and address on it)
Proof of payment method
When logged in, you'll find all the details under My Account → Upload documents. Once this has been done, customer support will verify and confirm them, after which you are allowed to make a withdrawal request (don't hold your breath – you will be waiting for that confirmation for at least 72 hours, as their customer support isn't exactly speedy).
Ace Online Casino is a safe place to play at. Like all casinos worth your time and money, Ace Online Casino follow the regulations of the UK Gambling Commission, who have rigid guidelines when it comes to player safety.
The casino offers a selection of self-regulation tools that you can use to keep your playing at a healthy level.
Click the Responsible gaming link at the bottom of the page and you'll be able to set daily, weekly or monthly deposit limits. You also have two time-out options: Take a break for up to 6 weeks, and Self-exclusion of minimum six months.
Note that while the Take a break option works only on your Ace Online account, Self-exclusion applies to all accounts you may have within the entire Jumpman group.
Ace Online Casino is part of the Jumpman casino family and it has many sister sites. You can find them all at our Jumpman casinos UK page.
If you would like to explore other options, check out these casinos:
333 Casino: This is a perfect place for slot players as it has an extensive selection of titles from top providers. You will enjoy a solid user experience in this well-built site.
Metal Casino: If you like rock music, you will love this casino. It doesn't only look good with its strong heavy metal -theme but also holds a massive game library with great filtering options.
Vegas Wins: Vegas Wins is one of the smaller casinos offering an easy-to-use interface. If you like to play on the go, this casino works wonders on any mobile device.
FAQ
Ace Online Casino is owned by Jumpman Gaming Limited. Jumpman has many casino sites available.
Ace Online Casino is a legit online casino, holding a license from the UK Gambling Commission.
Kati Saari has worked in the gambling industry since 2014. She has tested hundreds of casinos and written thousands of articles while evolving into an iron-clad expert in her field. Having a true passion for her work she’s adamant about not rushing into anything without thorough research.
Methodology
This review was made independently by Bojoko’s casino expert. Rating score is based on both
quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.
The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.
After working with casino content for a good few years, Milla now puts her heart into writing detailed articles that speak from player to player. She will investigate the smallest details and provide honest reviews.
Methodology
This review was made independently by Bojoko’s casino expert. Rating score is based on both
quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.
The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.
