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Metal Casino review (UK)

Added by Metal Casino. Information last updated:

User rating:

3 (1)

Tester rating:

3.9 (1)

Bonuses

1st deposit bonus:50 FS

Bonus code:-

Wagering:45x (B)

Forfeitable:Yes

No deposit bonus:-

Exclusive bonus:No

| Full terms apply.

Properties

Minimum deposit:£10

Requires registration:Yes

Live casino:No

VIP program:Yes

Live chat:Yes

Sports betting:No

General information

Casino name:Metal Casino

Launched:08/2017

Licence:United Kingdom

Platform:Mt Secure Trade / GIG

Currency:£

Language:English, Finnish

User ratings (1)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Skrill NETELLER Trustly Paysafecard EcoPayz
Mastercard Visa Wire transfer Skrill NETELLER Trustly EcoPayz
NetEnt Microgaming Yggdrasil Betsoft Play'n GO Thunderkick IGT Quickspin Elk NextGen Evolution Gaming +8
NetEnt Microgaming Yggdrasil Betsoft Play'n GO Thunderkick IGT Quickspin NextGen Evolution Gaming Pragmatic Play +5
NetEnt Evolution Gaming

Metal Casino (UK) makes you feel like a rock megastar from the get-go. Since launching in 2017, we have combined guitar sounds with an online casino concept. This made us turn heads amongst players who love rock and metal music and want to have a rockin’ time!

The team behind the brand is made up of a tightknit team of casino friends and metalheads, bringing together more than 30 years of combined experience in gaming, music and tech companies.

With a six-string guitar acting as a background, along with cards and chips, our sleek black interface helps you navigate around the site with ease, without having to look hard to find what you are looking for.

The awesome thing about Metal Casino is that not only do we want you to have a good time, but we also do so responsibly. That means real-deal licences, big-name game providers, trusted payment methods and round the clock customer support. We are licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

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Casino tester's comment: Lewis Humphries

The first thing that strikes you about the Metal Casino is its unique design and eye-catching theme, which gives an affirming nod to heavy metal and cult rock bands like Black Sabbath.

To this end, the site combines bold lettering with a stark black background, while using an edgy tone that sets it apart from its rivals. Despite being design-led, the site is also well laid out and navigable, with the best and most popular games taking centre stage in the lobby.

However, there are issues for the site to address, with its welcome bonus a little underwhelming and unlikely to appeal to either low or high-rollers.

Similarly, the absence of a live chat feature for new players is problematic and maybe something that the site considers overturning in the future.

Overall rating:

3.9

Metal Casino bonus

Make your first deposit today, and we will give you 50 spins on slot game Ozzy Osbourne across five days.

Here’s how to claim your welcome offer:

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Casino tester's comment: Lewis Humphries

The Metal Casino offers a relatively straightforward welcome bonus to new players, with 50 free spins available on NetEnt’s high-octane Ozzy Osbourne video slot.

This is available to all new players who initially credit their account with a minimum of £10, at which point the first 10 spins should be automatically added to your account (you’ll receive an additional 10 every 24 hours upon logging in over the course of the next four days).

However, there are a couple of things to bear in mind when making your first deposit and claiming the bonus. Firstly, you’ll be automatically promoted to credit your account with £50 when you click through the ‘Deposit icon’ in the top right-hand corner of the homepage, while the minimum amount you can select automatically is £20.

However, you can deposit as little as £10 by entering this amount manually in the box just above the deposit tab, while still qualifying for the welcome bonus.

I also had issues when claiming the bonus, as this didn’t appear immediately after my deposit had been confirmed. I raised this as an issue with the customer service team by email and an agent replied advising me to log out of my account and re-enter my credentials.

Fortunately, this worked and my first 10 free spins were available immediately when I loaded the Ozzy Osbourne slot. However, it was slightly inconvenient to have to chase the bonus funds, particularly as I only had a limited window in which to wager and play the game.

Each free spin was worth £0.20, and over the course of four days I earned a total of four re-spins and £5.60 when playing the Ozzy Osbourne slots. This is typical for a mid-variance title and the relatively modest base game wins on offer make it unlikely that you’ll reach the maximum cashout value of £1,000.

The promotion also features hefty wagering requirements of 45x your free spin winnings, which in my case meant I had to play through £252 before I could withdraw any bonus funds. While this may not seem like a huge amount, it’s relatively disproportionate given the value of the winnings in question and the cost of each spin.

Whatsmore, there’s only a brief seven-day window in which to meet this wagering requirement and this requires a significant commitment in terms of both time and money.

With these points in mind, it’s unlikely that this bonus offers enough value or potential returns to high-rollers, while the inflated wagering requirements may also be off-putting to those of you with restricted bankrolls.

First deposit bonus code

You don't need a bonus code to claim Metal Casino's first deposit bonus.

Significant terms and conditions

Full terms and apply.

Extra and no deposit spins

Your welcome bonus features 50 extra spins on NetEnt slot Ozzy Osbourne. The 50 spins are awarded at 10 a day.

VIP / Special promotions

From the moment you start playing games at Metal Casino, you’ll earn Metcoins, which can be spent at our Merch Shop.

You can exchange the Metcoins for exclusive merchandise, bonuses and more.

Metal Casino slots and games

We have created convenient categories in our casino game section to help you browse games, according to a theme. You can find amongst many options, Metal Gods, The Classics, Most Popular, Killer Games and jackpots.

We boast a bountiful game library with some of the best and most recent releases from top software providers in the industry. Games featured are from the likes of NetEnt, Evolution Gaming, Play ’n Go, Quickspin, Thunderkick, Yggdrasil and many more.

Amongst some of the most popular titles, there is, Guns ‘n Roses, Book of Dead, Twin Spin, Dead or Alive, Immortal Romance and Phoenix Sun. The majority of the games available here, come with modern features, such as free spins bonus rounds, expanding wilds, scatters and more.

You’ll also be delighted to hear that multi-million jackpot game Mega Fortune is also available here. Table game players, on the other hand, have access to Blackjack and Roulette.

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Casino tester's comment: Lewis Humphries

There are more than 1,500 games available at the Metal Casino, with this number including a heady mix of classic slots and unique, rock-themed titles that aren’t always widely available online.

These games are extremely well-organised too, as immediately beneath the fold on the homepage you’ll see a host of categories including popular slots, recently played games and the weekly billboard.

A search bar also sits adjacent to this horizontal menu, and you can use this to seek out specific titles directly rather than browsing the site.

However, I did experience some issues when loading games, particularly with the aforementioned Ozzy Osbourne slot. While this took around 15 seconds to load on average, there were several instances where the game failed to load at all and instead forced me to return to the lobby.

This also happened with some of my preferred slots including Book of Dead and Mega Moolah, so you may need to be patient when loading your chosen games.

While the site doesn’t have too many live games, you’ll find several familiar titles in the respective roulette and blackjack lobbies (which tend to load quickly and in less than five seconds on average)

These include personal favourites like Lightning Roulette and Infinite Blackjack, which also load relatively quickly and don’t appear to experience any significant lag.

Interestingly, I’ve yet to experience any noticeable delays or connection issues when loading live games, although this may vary according to different software providers.

Desktop game information

Total number of desktop games: 1545
Total number of desktop slots: 1500
Total number of desktop table games: 45
Total number of desktop jackpot games: 30

Desktop game providers

NetEnt Microgaming Yggdrasil Betsoft Play'n GO Thunderkick IGT Quickspin Elk NextGen Evolution Gaming Big Time Gaming Pragmatic Play Push Gaming Merkur Slots Red Tiger BluePrint Gaming Nolimit City Scientific Games

Metal Casino on mobile

Our website was created using the latest HTML5 technology. You can gamble on the go, anywhere and anytime you want from your smartphone or tablet.

Provided you have a stable internet connection, you are able to access a vast array of games, promotions and offers.

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Casino tester's comment: Lewis Humphries

At present, Metal Casino doesn't operate native apps on either iOS or Android, but the good news is that you can access the mobile site through either a Safari or Chrome browser on your device.

I used my iPhone’s Safari browser to access the mobile site, which borrows heavily from the desktop version to create a seamless gaming experience across different devices.

You can still access your account information through a slick drop-down menu in the top right-hand corner of the screen, for example, while the games are categorised and displayed in pretty much the same way.

The load times here are similar to the desktop version, while you can access most slots and games in either landscape or portrait mode. However, it’s hard to navigate the lobby and games library in the former, so you’ll have to switch between modes when transitioning from one title to another.

Mobile game information

Total number of mobile games: 1545
Total number of mobile slots: 1500
Total number of mobile table games: 45
Total number of mobile jackpot games: 30

Mobile game providers

NetEnt Microgaming Yggdrasil Betsoft Play'n GO Thunderkick IGT Quickspin NextGen Evolution Gaming Pragmatic Play Push Gaming Merkur Slots Red Tiger Nolimit City Scientific Games

Live casino games

Our focus is on slot machines, but we also have a modest selection of live dealer games available for your disposal.

You can play Casino Hold’em, Live Roulette and Dream Catcher. Since these games are highly interactive, you can chat with the dealer and other players, just as you would if you were playing at a brick-and-mortar casino.

Live game information

Total number of live casino games: 3

Live game suppliers

NetEnt Evolution Gaming

Safe gambling – is Metal Casino safe?

We are committed to protecting our players and their personal and financial information. We have added setting tools in place, to help you enjoy gambling and to give you better control of your spending.

If you require further assistance, we recommend getting in touch with charities and organisations, such as The National Gambling Helpline and the Responsible Gambling Trust.

If you are experiencing difficulty with gambling, you might want to consider installing tools that block access to gambling sites, with tools such as Gamblock.

Support

We have made sure that you can reach our customer support agents 24/7 via live-chat, by sending us an email on support@metalcasino.com or by following our Twitter account @MetalCasino.

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Casino tester's comment: Lewis Humphries

If there’s an area where the site needs some improvement, it’s the provision of customer service.

This is definitely true in the case of the live chat feature, as while this is advertised by the brand and listed on the FAQ page I was unable to access this even when logged into my account.

More specifically, when I clicked through the ‘Open Chat’ icon on the right-hand side of the FAQ page, this didn’t open a new window or connect me with an agent in real-time.

I sought to clarify this by sending an email to support@metalcasino.com, which is the second channel for contacting the customer service team. Fortunately, I received a response within 10 minutes, confirming that I needed to make at least three deposits before being able to access the live chat.

I found this to be a strange and restrictive rule and one that makes little sense when you consider the other benefits and generous bonus offers extended to new players.

Still, the quick and courteous response of the team by email was reassuring, and I received a similarly swift message when raising my first question about accessing the bonus offer. This means that there’s at least one reliable way of interacting with customer service agents for new players, so this should provide reassurance if you experience issues with your account.

The aforementioned FAQ page is also detailed and packed full of useful information, providing answers to a number of generic questions about bonuses, payment methods, account management and verification.

This should always be your first port of call unless you have a complex query or one that’s likely to be unique to your account.

Site languages

English, Finnish, Swedish, German

Email support languages

English, Finnish, Swedish, German

Live support languages

English, Finnish, Swedish, German

Phone support languages

-

KYC & Documents

As a licensed operator, we are obliged by law to verify who you say you are. If we cannot verify this information automatically, we will ask you to send in the following documents:

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Casino tester's comment: Lewis Humphries

When you register for an account at the Metal Casino, you’ll initially have to enter personal details including your name, address and email across two different screens.

You’ll then have to use your mobile number to verify your account. Once you’ve entered this, you’ll be sent a five-digit code by SMS and will be prompted to enter this before confirming your details.

This information will be used to verify your identity electronically, so it’s important that you enter your details accurately. If you do this successfully and are listed on the electoral roll at your current address, you should be able to deposit funds, wager and make withdrawals instantly.

However, the site reserves the right to request further documentation, especially if you’re not on the electoral roll. Similarly, they’ll ask you to send proof of ID, address and payment method if your overall account activity (including both deposits and withdrawals) exceeds £2,000.

Acceptable documentation includes photo ID, a copy of a recent utility bill or mortgage statement and proof of your primary payment method, and you can upload these when prompted by clicking through the ‘Document Requests’ tab listed under your account preferences.

You can also send them by email to support@metalcasino.com, but just be sure to include some text and a subject line detailing the purpose of the message.

You also have the option of sending these documents proactively at any time, as this can help you to avoid potential delays and formal verification requests further down the line.

Banking

You can made deposits via a number of banking methods, including:

The minimum deposit is £10, while the minimum withdrawal amount is £20

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Casino tester's comment: Lewis Humphries

I was able to access five deposit methods at Metal Casino, namely Visa debit, Trustly, Skrill, Neteller and the Paysafecard.

However, PayPal isn’t a viable option on the site, while the popular ecoPayz platform is not currently available to customers in the UK.

Of course, you may be inclined to use convenient e-wallets such as Skrill and Neteller, but I’d recommend avoiding this when making your first deposit. This is because payments made through these methods won’t qualify for the welcome bonus, causing you to miss out on your free spins.

I completed my first deposit of £10 using a Visa debit card, with this payment processed immediately. When it came to making my first withdrawal, anti-money laundering laws required me to access a payment method that I’d previously used to credit my account, although it’s good to see that you can also use Trustly and online bank transfers to transfer funds up to the value of £50,000.

I processed my first £10 withdrawal (which is the minimum amount that you can draw from your account at any time) using my Visa debit card, and it took a little over 24 hours to process this internally.

The funds landed in my bank account the following day, meaning that it took nearly 48 hours to complete the withdrawal overall. This is relatively competitive in the current marketplace, while it’s also important to note that Metal Casino has recently removed a £2.50 admin fee when processing payments using this method.

Depositing methods

Mastercard Visa Skrill NETELLER Trustly Paysafecard EcoPayz

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly EcoPayz

Withdrawal times

Mastercard 1-24 hours, Visa 1-24 hours, Wire transfer 0-1 working days, Skrill 0-1 working days, NETELLER 0-1 working days, Trustly 0-1 working days, EcoPayz 1-24 hours


Casino tester's profile

Avatar

Lewis Humphries

Lewis Humphries

I've been playing at and reviewing casinos for years, while I have extensive knowledge of the iGaming market in the UK. I particularly enjoy slots, table games and live casino gameplay, and have played at most of the UK's licensed casinos.

Latest reviews:
Casino Metal Casino cover

First deposit bonus:50 FS

Bonus code:-

No deposit bonus:-

Wagering:45x (B)

Licence:United Kingdom, Malta

Number of desktop games:1545

User rating: 3
Tester rating: 3.9
Play here » | Full terms apply.

User reviews

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Review by Lajnusj81
A great looking casino for all heavy metal fans out there
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