Mr. Play Casino review (UK)

Ready to get started? There has never been a better time than now, to sign up for Mr Play's rewarding welcome bonus. Register for an account to claim the following:

• 1st deposit: 100% match bonus up to £50 + 100 bonus spins
• 2nd deposit: 50% match bonus up to £75
• 3rd deposit: 50% match bonus up to £75

Signing up only takes a couple of minutes. Follow the below steps to claim your welcome package:

• Sign up for a Mr Play Casino account
• Verify your account by email
• Make a minimum deposit of £10
• Your welcome offer will be credited to your account
• Your bonus spins are credited in five daily batches

I was not impressed with how Mr Play presented their terms and conditions for this welcome bonus. It appeared jumbled and hard to follow. I had to search for the term "wagering" to find them in the terms.

Anyhow, the 35X wagering is fair enough as the industry average. The maximum winnings from the spins or bonus are also capped at £500. This is a decent offer that ticks multiple boxes for people. It's a good starting point and a big enough to have something for high rollers as well.

Significant terms and conditions (mr play casino offer)

• New UK players only, 18+.
• A minimum deposit of £10 applies.
• Bonus is subject to a 35x wagering requirement.
• Maximum win from bonus: £500.
• Different game weightings apply.

Please gamble responsibly.

Extra and no deposit spins at mr play

In addition to your first deposit bonus, you are also entitled to 100 extra spins, which are awarded as follows:

• With your first deposit: 20 spins on Starburst
• 1st day after first deposit: 20 spins on Starburst
• 2nd day after first deposit: 20 spins on Book of Dead
• 3rd day after first deposit: 20 spins on Legacy of Dead
• 4th day after first deposit: 20 spins on Starburst

Winnings generated from these extra spins, must be wagered 35x.

mr play VIP / Special promotions - earn points and profit!

All depositing players can earn points from the first time they wager money on real money games.

There are a variety of levels for players to move between. Once you reach a level, you can get your hands on special rewards, including bonus cash, spins and invites to tournaments.

Renowned names in the industry are behind some of the games powering Mr Play Casino's game catalogue. Amongst some of the most popular software developers, there is Microgaming, NetEnt, Evolution Gaming and Play ‘n Go.

Mr Play boasts a sizable collection of slots that dominate the homepage. There are over 1,800 casino games available at the click of a button. I found it easy enough to select a game based on my preference thanks to the categories, these include ‘Featured Games', ‘New', ‘Slots', ‘Classic', ‘Table Games', ‘Scratch Cards' and ‘All Games'. There is also a search bar where you can find specific slots.

That being said, some people will find these categories lacking. When the game catalogue gets bigger, the need for more filtering is needed. Especially feature filters for slots.

I was in the mood for some jackpot play but it was evident that Mr Play does not feature any progressive jackpot games, despite hosting games from many of the industry's top providers such as NetEnt and Play'n GO.

If you want to play software-based games, there is more than enough to keep you entertained, including games such as Blackjack, Roulette, Baccarat and Jacks or Better.

Alternatively, there are plenty of scratch games and sports betting options for you to relish in.

Desktop game information

• Games 1850
• Slots 1650
• Table games 30
• Jackpot games 5

People usually say that the best casinos all have live dealer games by leading software game provider Evolution Gaming. Mr Play Casino is no different. They want you to have a great live dealer experience, so they have partnered with the best to bring you a mammoth of a live dealer selection.

Amongst popular player favourites, there is Live Blackjack, Live Roulette and Live Baccarat. There are also more modern titles, including Lightning Roulette and Dream Catcher.

All these games are fronted by professional dealers and croupiers. You can chat with them as well as other players directly from the live chat.

After playing some slots, I hopped over to the Live Casino section and found plenty to pick from. The live dealer games are powered by Evolution Gaming. I went for the Dream Catcher game which was a lot of fun. The live stream was smooth, the sound was sharp and the whole experience was enjoyable. I departed the game before I got over-excited. I will definitely be playing Dream Catcher again.

Live game information

• Total number of live casino games 130

Mr Play website can be accessed via any device, regardless of operating solution. Simply navigate to the site from your phone's or tablet's web browser to play on the go.

All you need is a phone or a tablet and a steady Internet connection. With those in hand, you can enjoy all that Mr Play has to offer.

Mr Play currently does not have a dedicated mobile app so I opened up the mobile site on my iPhone. Immediately, I found it to be a little on the slow side of loading. That aside, it looked great. I found the structure to be pretty perfect, it's clear and incredibly user friendly. The menu has three main options – casino, live casino or sports.

The slot games fill the home page and these are broken down into neat categories that make your slot of choice only a few taps away. The thumbnails looked good and scrolling through the games was almost a joy.

The gameplay was smooth and the mobile experience met my expectations but I was getting frustrated with the load times. I was experiencing some similar issues on the Safari browser on my mobile as I was on a desktop. Curiosity got the best of me and I switched over to my Chrome browser on mobile which was a far quicker and smooth gaming experience.

If you're a Safari user then you'll be better off using Chrome and saving yourself the frustrations I endured.

You can make a deposit via one of the below methods:

• Debit Cards
• EWallets
• Prepaid Vouchers

Right after signing up, I landed on the deposit page which displayed the full range of the casino's payment options. Clicking on Mastercard, a form appeared for me to enter my full card details and required deposit amount. It also displayed a currency conversion box, which in this case I set to 1 GBP = 1 GBP, rendering it pretty much useless. I clicked on ‘Deposit', and my transaction went through in a few seconds with no issues. A page appeared to confirm the transaction with details of my payment and a reference number which I also got via email.

Making a withdrawal wasn't quite as easy due to Mastercard not being accepted, despite the fact I'd made a deposit using this payment method previously. This meant that I had to make a £10 deposit with my Visa Debit card just to register it with the casino. I could then instantly put in a withdrawal request for my winnings plus the new £10 deposit. It did state that faster transactions were enabled on this payment method, but it could still take between 1 and 3 days to hit my account once approved.

As it turned out, it took less than 20 minutes for my withdrawal request to be approved, and the funds hit my bank account within the same day. This is a super impressive turnaround time considering it was my first withdrawal, and I didn't undergo any major verification checks. It's just a shame that the casino didn't make it clear that I wouldn't be able to use Mastercard for withdrawals.

Deposit methods (Mr play casino)

Withdrawal methods (Mr play casino)

Withdrawal times at Mr. Play Casino

• Mastercard 1-3 working days
• Visa 1-3 working days
• Skrill 1-2 working days
• Trustly 1-2 working days
• PayPal 1-2 working days

Mr Play Casino support team can be contacted from 6 a.m. to 11 p.m. daily via one of the below methods:

• Live Chat
• Email

After being only able to withdraw rounded pounds and any pence, I wanted to know why I was unable to get what was rightfully mine so I jumped on the live chat feature. The live chat opened up straight away with a message that a support agent would be with me shortly. I had to wait for seven minutes before a support agent arrived. It would be a much better user experience if I was in a queue and could see how long I was expected to wait. I didn't like this approach of stealing my time at all.

I asked why I was unable to withdraw my full balance and why it's rounded up the nearest pound. I received a blunt response of "You can only withdraw pounds, not pennies". I proceeded to inquire why and rudely received the same response and that repeated itself against before I was told it was a "technical limitation" which I don't believe to be true. Anyway, the support agent was rude and the responses I was getting were not transparent. This isn't the only casino that does this, but the support should be able to handle questions about it with more class.

Outside of the live chat feature, I found the contact info for email. Mr Play used to have a phone support available, but that has been removed since. The support operating hours are also very respectable and the FAQs are nicely arranged with easy to find answers to general questions. Unfortunately, one support agent has made the service look a lot worse than it is.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

Once you register for an account, the casino is obliged by law to carry verification checks. These include requests for verification documents including:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Once I finished registering, I was prompted to verify my identity. I could not deposit before my account was verified. The verification prompt took me to the document upload page where I uploaded a scanned copy of my passport. I waited a day and my account was still not verified. I inquired to support who told me that I wasn't accepted as they do not accept scans. This was not mentioned clearly on the page so I lost a day due to lack of information.

This time I uploaded photos of my driver's license which was accepted. I received an email from ‘AgeChecked' to confirm the verification. However, it was not very obvious. I only linked this with Mr Play as ‘AG Communications' was mentioned in the email and this was also mentioned in my withdrawal confirmation email. It could have been a lot clearer.

Mr Play Casino wants their players to have fun and to stay in control of their spending. You can avail yourself of the below tools:

• Personal Limits
• Time Out
• Self-Exclusion
• Reality Check
• Session Time Limits
• Autoplay Limits