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mr.play casino review (UK)

Added by mr.play. Information last updated:

User rating:

- (0)

Tester rating:

2.9 (1)

Bonuses

1st deposit bonus:100%/£200 + 100 FS

Bonus code:-

Wagering:35x (B)

Forfeitable:Yes

No deposit bonus:-

Exclusive bonus:No

| Full terms apply.

Properties

Minimum deposit:£10

Requires registration:Yes

Live casino:Yes

VIP program:Yes

Live chat:Yes

Sports betting:Yes

General information

Casino name:mr.play

Launched:11/2017

Licence:United Kingdom

Platform:Aspire Global

Currency:£

Language:English, Finnish

User ratings (0)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Wire transfer Online bank transfer Skrill NETELLER Trustly Paysafecard Zimpler Maestro
Mastercard Visa Wire transfer Skrill NETELLER Trustly
NetEnt Microgaming WMS (Williams Interactive) Betsoft Play'n GO iSoftbet Thunderkick NYX Quickspin Bally Barcrest +20
NetEnt Microgaming WMS (Williams Interactive) Betsoft Play'n GO iSoftbet Thunderkick NYX Quickspin Bally Barcrest +20
Evolution Gaming

Mr Play Casino (UK) is an established online casino jam-packed with gaming opportunities. We’re all about ‘fun and games’ , so we have gathered together hundreds of the best games on one impressive website.

Every player is considered a VIP when they join Mr Play Casino, so you expect to be showered with plenty of perks and rewards.

The website has been designed with a smart appearance, with hues of blue and white to keep it fresh and vibrant. Fronted by stunning girls with a handlebar moustache, we also aim to inject some humour into your gaming.

Needless to say, we are powered by some of the world’s leading software providers, including NetEnt, Microgaming and Evolution Gaming. No need to worry about safety, as we are dually licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority.

Using the latest SSL encryption technology, you can sign up safe in the knowledge that all payments and information technology are kept under wraps and away from prying eyes.

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Casino tester's comment: Adam Dickinson

Mr Play has a sharp design and intuitive layout which makes the site look great but several flaws with withdrawal terms, verification, support and site performance drag this site down a few notches.

The site has a very nice structure, pleasing colour scheme and easy-to-follow navigation. The top left menu uses icons to separate out the casino, live casino, promotions etc.

I went through the two-step sign up process in a jiffy. It only required the usual personal details. I was surprised to see that you only have to enter your password once during sign up. I guess this was a tactical move to make it as speedy as possible. Once I opened my account I was promoted to verify my identity straight away. I was not able to deposit until I had verified my account.

As I was moving around the site I kept finding myself aggressively clicking on the chat button but it wouldn’t respond. I had a few user issues with moving around the site and trying to upload documents. In the end, I decided to switch from my Safari browser to the Google Chrome browser which worked smoothly with no hitches. What is it with the Safari browser that online casinos just don’t like?

I had high expectations for this brand and despite being grabbed by striking good looks I was ultimately disappointed with several experiences. I guess it’s like meeting someone good looking who lacks personality.

Overall rating:

2.9

mr.play bonus

Ready to get started? There has never been a better time than now, to sign up for Mr Play’s rewarding welcome bonus. Register for an account to claim the following:

Signing up only takes a couple of minutes. Follow the below steps to claim your welcome package:

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Casino tester's comment: Adam Dickinson

I noticed the welcome offer wasn’t promoted during the signup process but a big dominating banner welcoming me as a new player took me to the welcome bonus page. I’m not usually a bonus guy but I made an exception and took up the offer of 200 Free Spins and a 100% Bonus up to £200.

This offer is split across multiple deposits. The first deposit got me 100% up to £50 and 20 Free Spins on the hugely popular Starburst slot. I made the first deposit of £10 (the minimum) and received £10 back in bonus money and the 20 spins. The bonus money goes into a separate pot and has 35X wagering requirements attached.

By the way, I was not impressed with how Mr Play presented their terms and conditions for this welcome bonus. It appeared jumbled and hard to follow. I had to search for the term “wagering” to find them in the terms. Anyhow, the 35X wagering is fair enough as the industry average. The maximum winnings from the spins or bonus are also capped at £100.

A thing to note here is that your real money is played through first before your bonus funds are touched. Unfortunately, no significant wins came from the bonus and I swiftly spun my way through the funds.

First deposit bonus code

You don't need a bonus code to claim mr.play's first deposit bonus.

Significant terms and conditions

Full terms and bonus terms apply.

Extra and no deposit spins

In addition to your £200 first deposit bonus, you are also entitled to 100 free spins, which are awarded as follows:

Winnings generated from these free spins, must be wagered 35x and cannot exceed the £100 maximum.

VIP / Special promotions

Unlike other UK casinos, we start giving you bonus points from the first day. Every time you wager or play any of our games with real money, you will receive bonus points, which could lead to big cash and other prizes.

There are 7 levels for you to reach, with each new level rewarding you with bigger and better rewards. There are plenty of bonus spins, extra bonus cash, bonus play days, special VIP live casino tournaments and many more.

mr.play slots and games

Renowned names in the industry are behind some of the games powering our game catalogue. Amongst some of the most popular software developers, there is Microgaming, NetEnt, Evolution Gaming and Play ‘n Go.

There are over 550 casino games available at the click of a button, including Video Slots, Classic, Casino Games and Scratch Cards.

Amongst some of the most popular video slots, there is Wolf Riches, Starburst, Mustang Gold, Gonzo’s Quest, Mighty Sphinx, Riches of Robin, Wolf Ridge and many more.

If you want to play software-based games, there is more than enough to keep you entertained, including games such as Blackjack, Roulette, Baccarat and Jacks or Better.

Alternatively, there are plenty of scratch games and sports betting options for you to relish in.

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Casino tester's comment: Adam Dickinson

Mr Play boasts a sizable collection of slots that dominate the homepage. I found it easy enough to select a game based on my preference thanks to the categories, these include ‘Featured Games’, ‘New’, ‘Slots’, ‘Classic’, ‘Table Games’, ‘Scratch Cards’ and ‘All Games’. There is also a search bar where you can find specific slots.

I was in the mood for some jackpot play but it was evident that Mr Play does not feature any progressive jackpot games, despite hosting games from many of the industry’s top providers such as NetEnt and Play’N Go.

I settled on Rainbow Jackpots and Troll Hunters 2 for my slot picks. I played £0.40 per spin on Rainbow Jackpots but was quickly scared off after a few spins since I’ve had past experiences with this particular game. I proceeded to spin the reels of Troll Hunters 2, Fortune Dragons and Guns N’ Roses. I played £0.60 per spin and hit some good wins on Troll Hunters 2, the gameplay was excellent. I even cashed out a nice little profit.

I hopped over to the Live Casino section and found plenty to pick from. The live dealer games are powered by Evolution Gaming. I went for the Dream Catcher game which was a lot of fun. I placed £1 bets, but my numbers didn’t come in. The live stream was smooth, the sound was sharp and the whole experience was enjoyable. I departed the game before I got over-excited. I will definitely be playing Dream Catcher again.

Desktop game information

Total number of desktop games: 500
Total number of desktop slots: 450
Total number of desktop table games: 17
Total number of desktop jackpot games: 2

Desktop game providers

NetEnt Microgaming WMS (Williams Interactive) Betsoft Play'n GO iSoftbet Thunderkick NYX Quickspin Bally Barcrest NeoGames Elk Rabcat NextGen Quickfire Games Evolution Gaming Playtech Big Time Gaming Playson Pragmatic Play Ezugi Ainsworth BluePrint Gaming Habanero Realistic Games Magnet Gaming Old Skool Studios Tom Horn Gaming Skillzzgaming Lightning Box

mr.play on mobile

Our website was created fully compatible with both desktop and mobile devices. There is a dedicated Android app for players to download. However, you can also play directly from your web browser.

Regardless of device, our casino site works seamless across a range of operating systems, including iOS, Android, Windows or Blackberry.

You have access to a myriad of features, including the best mobile casino games, deposits and witrhdrawals, promotions and customer support.

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Casino tester's comment: Adam Dickinson

Mr Play currently does not have a dedicated mobile app so I opened up the mobile site on my iPhone. Immediately, I found it to be a little on the slow side of loading. That aside, it looked great. I found the structure to be pretty perfect, it’s clear and incredibly user friendly. The menu has three main options – casino, live casino or sports.

The slot games fill the home page and these are broken down into neat categories that make your slot of choice only a few taps away. The thumbnails looked good and scrolling through the games was almost a joy.

I razzed up the reels on the Starburst slot which took some time to load up. Eventually, I managed to spin the reels at £0.10 per spin. The gameplay was smooth and the mobile experience met my expectations but I was getting frustrated with the load times.

I was experiencing some similar issues on the Safari browser on my mobile as I was on a desktop. Curiosity got the best of me and I switched over to my Chrome browser on mobile which was a far quicker and smooth gaming experience. If you’re a Safari user then you'll be better off using Chrome and saving yourself the frustrations I endured.

Mobile game information

Total number of mobile games: 500
Total number of mobile slots: 450
Total number of mobile table games: 17
Total number of mobile jackpot games: 2

Mobile game providers

NetEnt Microgaming WMS (Williams Interactive) Betsoft Play'n GO iSoftbet Thunderkick NYX Quickspin Bally Barcrest NeoGames Elk Rabcat NextGen Quickfire Games Evolution Gaming Playtech Big Time Gaming Bluberi Playson Pragmatic Play Ezugi Ainsworth Habanero Realistic Games Magnet Gaming Old Skool Studios Tom Horn Gaming Skillzzgaming Lightning Box

Live casino games

The best casinos all have live dealer games by leading software game providers Evolution Gaming and NetEnt. We are no different. We want you to excel in your live dealer experience, so we have partnered with the best to bring you a mammoth of a live dealer selection.

Amongst popular player favourites, there is Live Blackjack, Live Roulette and Live Baccarat. There are also more modern titles, including Lightning Roulette and Dream Catcher.

All these games are fronted by professional dealers and croupiers. You can chat with them as well as other players directly from the live chat.

Live game information

Total number of live casino games: 17

Live game suppliers

Evolution Gaming

Safe gambling – is mr.play casino safe?

We take the issue of responsible gambling seriously, and want our players to play responsibly. We think it is important that our players’ experience is a positive one.

To promote responsible gambling, we have created the following tools and options:

If you or a loved one, require professional help and support, you can get in touch with the following organisations, who can help you control your gaming behaviour:

Support

At Mr Play, we believe that customers are everything. This is why we have a team of professional customer support agents readily available to answer any questions or queries you might have.

Our team is available 7 days a week, from 6 a.m. to 11 p.m. daily as follows:

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Casino tester's comment: Adam Dickinson

Hmm, where do I start? Well, I made an additional deposit of £30, played some games and cashed out a profit of £36.01. But when I went to withdraw this I was only allowed to withdraw the £36, leaving a useless £0.01 balance.

I wanted to know why I was unable to withdraw what was rightfully mine so I jumped on the live chat feature. The live chat opened up straight away with a message that a support agent would be with me shortly. I had to wait for seven minutes before a support agent arrived. It would be a much better user experience if I was in a queue and could see how long I was expected to wait. I didn’t like this approach of stealing my time at all.

I asked why I was unable to withdraw my full balance and why it’s rounded up the nearest pound. I received a blunt response of “You can only withdraw pounds, not pennies”. I proceeded to inquire why and rudely received the same response and that repeated itself against before I was told it was a “technical limitation” which I don’t believe to be true. Anyway, the support agent was rude and the responses I was getting were not transparent. It’s the first experience of only being able to withdraw pounds. It was hugely baffling.

Outside of the live chat feature, I found the contact info for email and phone. The support operating hours are also very respectable and the FAQs are nicely arranged with easy to find answers to general questions. Unfortunately, one support agent has made the service look a lot worse than it is.

Site languages

English, Finnish, Swedish, German, Norwegian

Email support languages

English, Finnish, Swedish, German, Norwegian

Live support languages

English, Finnish, Swedish, German, Norwegian

Phone support languages

English, Finnish, Swedish, German, Norwegian

KYC & Documents

As a licensed operator, we are obliged by law to verify your age and identity. It is an industry standard and a onetime inconvenience, designed to protect your interests.

All documents received are secured in accordance with the Data Protection Act. Whenever we are unable to verify information automatically, you’ll be requested to send in the following documents:

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Casino tester's comment: Adam Dickinson

Once I finished registering, I was prompted to verify my identity. I could not deposit before my account was verified. The verification prompt took me to the document upload page where I uploaded a scanned copy of my passport. I waited a day and my account was still not verified. I inquired to support who told me that I wasn’t accepted as they do not accept scans. This was not mentioned clearly on the page so I lost a day due to lack of information.

This time I uploaded photos of my driver’s license which was accepted. I received an email from ‘AgeChecked’ to confirm the verification. However, it was not very obvious. I only linked this with Mr Play as ‘AG Communications’ was mentioned in the email and this was also mentioned in my withdrawal confirmation email. It could have been a lot clearer.

Banking

We work with only the best payment providers in the industry to bring you a safe and secure platform. As a result we accept a range of deposits and withdrawal methods as follows:

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Casino tester's comment: Adam Dickinson

Once I was signed up and verified I made a deposit using my PayPal account. The only other options were debit cards, Skrill or Paysafecard. The process of making a deposit was a breeze.

Making a withdrawal was a little more eventful. I was ready to cash out my funds when I was mortified to find out that Mr Play only allows withdrawals by the pound and not the penny. I had £36.01 to withdraw but could only withdraw £36, so where did the £0.01 go? What if my balance was £36.99, where would the £0.99 go? I did reach out to customer support on this but it was like drawing blood out of stone, see the support section for more on this.

Once I issued the withdrawal I received an email straight away to confirm this. The next day I received an email to confirm my withdrawal had been processed. I checked my PayPal account and my withdrawal was there, minus the penny.

Depositing methods

Mastercard Visa Wire transfer Online bank transfer Skrill NETELLER Trustly Paysafecard Zimpler Maestro

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly

Withdrawal times

Mastercard 3-5 working days, Visa 3-5 working days, Wire transfer 3-5 working days, Skrill 0-1 working days, NETELLER 0-1 working days, Trustly 0-1 working days


Casino tester's profile

Avatar

Adam Dickinson

Adam Dickinson

Adam has worked within the world of iGaming for over eight years, across casino, sports, bingo, poker and lottery. He’s worked with established iGaming brands and start-up brands. He’d consider himself an industry expert who loves a little spin of the reels.

Latest reviews:
Casino mr.play cover

First deposit bonus:100%/£200 + 100 FS

Bonus code:-

No deposit bonus:-

Wagering:35x (B)

Licence:United Kingdom, Malta

Number of desktop games:500

User rating: -
Tester rating: 2.9
Play here » | Full terms apply.

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