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mr.play casino review (UK)

User checkmark This listing was updatedLast updated

100%/£200 + 100 bonus spins

1st deposit bonus

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  • Bonus code -
  • Wagering 35x (B)
  • Forfeitable Yes
  • No deposit bonus -
  • Special bonus No

United Kingdom

License

  • Minimum deposit£10
  • Currency£
  • LanguageEnglish, Finnish
  • Requires registrationYes
  • Live casinoYes
  • VIP programYes
  • Live chatYes
  • Sports bettingYes
-

User rating

-

Expert rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Mastercard Visa Online bank transfer Trustly +2
Mastercard Visa Online bank transfer Trustly PayPal
NetEnt Microgaming WMS (Williams Interactive) Play'n GO +27
NetEnt Microgaming WMS (Williams Interactive) Play'n GO +28
Evolution Gaming

Mr Play Casino (UK) is an established online casino jam-packed with gaming opportunities. They’re all about ‘fun and games’ , so they have gathered together hundreds of the best games on one impressive website.

The website has been designed with a smart appearance, with hues of blue and white to keep it fresh and vibrant. Fronted by stunning girls with a handlebar moustache, they have injected some humour into your gaming.

Mr Play has a sharp design and intuitive layout which makes the site look great but several flaws with withdrawal terms, verification, support and site performance drag this site down a few notches.

The site has a very nice structure, pleasing colour scheme and easy-to-follow navigation. The top left menu uses icons to separate out the casino, live casino, promotions etc.

Needless to say, Mr Play is powered by some of the world’s leading software providers, including NetEnt, Microgaming and Evolution Gaming. No need to worry about safety, as they are dually licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority.

Using the latest SSL encryption technology, you can sign up safe in the knowledge that all payments and information technology are kept under wraps and away from prying eyes.

Startign off, I went through the two-step sign up process in a jiffy. It only required the usual personal details. I was surprised to see that you only have to enter your password once during sign up. I guess this was a tactical move to make it as speedy as possible. Once I opened my account I was promoted to verify my identity straight away. I was not able to deposit until I had verified my account.

As I was moving around the site I kept finding myself aggressively clicking on the chat button but it wouldn’t respond. I had a few user issues with moving around the site and trying to upload documents. In the end, I decided to switch from my Safari browser to the Google Chrome browser which worked smoothly with no hitches. What is it with the Safari browser that online casinos just don’t like?

I had high expectations for this brand and despite being grabbed by striking good looks I was ultimately disappointed with several experiences. I guess it’s like meeting someone good looking who lacks personality.

Ready to get started? There has never been a better time than now, to sign up for Mr Play’s rewarding welcome bonus. Register for an account to claim the following:

  • 1st deposit: 100% match bonus up to £200 + 100 bonus spins
  • 2nd deposit: 50% match bonus up to £75
  • 3rd deposit: 50% match bonus up to £75

Signing up only takes a couple of minutes. Follow the below steps to claim your welcome package:

  • Sign up for a Mr Play Casino account
  • Verify your account by email
  • Make a minimum deposit of £10
  • Your welcome offer will be credited to your account I was not impressed with how Mr Play presented their terms and conditions for this welcome bonus. It appeared jumbled and hard to follow. I had to search for the term “wagering” to find them in the terms. Anyhow, the 35X wagering is fair enough as the industry average. The maximum winnings from the spins or bonus are also capped at £100. This is a decent offer that ticks multiple boxes for people. It's a good starting point and a big enough to have something for high rollers as well.
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First deposit bonus code

You don't need a bonus code to claim mr.play's first deposit bonus.

Significant terms and conditions

  • New UK players only, 18+.
  • A minimum deposit of £10 applies.
  • Bonus is subject to a 35x wagering requirement.
  • Different game weightings apply.

Please gamble responsibly.

Full terms and bonus terms apply.

Extra and no deposit spins

In addition to your £200 first deposit bonus, you are also entitled to 100 extra spins, which are awarded as follows:

  • 1st day after first deposit: 20 spins on Finn and the Swirly Spin
  • 2nd day after first deposit: 20 spins on Book of Dead
  • 3rd day after first deposit: 20 spins on VIP Black
  • 4th day after first deposit: 20 spins on Aloha! Cluster Pays

Winnings generated from these extra spins, must be wagered 35x and cannot exceed the £100 maximum.

VIP / Special promotions

All depositing players can earn points from the first time they wager money on real money games.

There are a variety of levels for players to move between. Once you reach a level, you can get your hands on special rewards, including bonus cash, spins and invites to tournaments.

Renowned names in the industry are behind some of the games powering Mr Play Casino's game catalogue. Amongst some of the most popular software developers, there is Microgaming, NetEnt, Evolution Gaming and Play ‘n Go.

Mr Play boasts a sizable collection of slots that dominate the homepage. There are over 900 casino games available at the click of a button. I found it easy enough to select a game based on my preference thanks to the categories, these include ‘Featured Games’, ‘New’, ‘Slots’, ‘Classic’, ‘Table Games’, ‘Scratch Cards’ and ‘All Games’. There is also a search bar where you can find specific slots.

Amongst some of the most popular video slots, there is Wolf Riches, Starburst, Mustang Gold, Gonzo’s Quest, Mighty Sphinx, Riches of Robin, Wolf Ridge and many more.

I was in the mood for some jackpot play but it was evident that Mr Play does not feature any progressive jackpot games, despite hosting games from many of the industry’s top providers such as NetEnt and Play’n GO.

If you want to play software-based games, there is more than enough to keep you entertained, including games such as Blackjack, Roulette, Baccarat and Jacks or Better.

Alternatively, there are plenty of scratch games and sports betting options for you to relish in.

Desktop game information

Games 950
Slots 800
Table games 20
Jackpot games 2

Desktop game providers

NetEnt Microgaming WMS (Williams Interactive) Play'n GO iSoftbet Thunderkick NYX Quickspin Bally Barcrest NeoGames Elk Rabcat NextGen Quickfire Games Evolution Gaming Playtech Big Time Gaming Playson Pragmatic Play Ainsworth BluePrint Gaming Habanero Realistic Games Magnet Gaming Old Skool Studios Tom Horn Gaming Skillzzgaming Lightning Box Betixon Synot Games

Mr Play website can be accessed via any device, regardless of operating solution. Simply navigate to the site from your phone's or tablet's web browser to play on the go.

All you need is a phone or a tablet and a steady Internet connection. With those in hand, you can enjoy all that Mr Play has to offer.

Mr Play currently does not have a dedicated mobile app so I opened up the mobile site on my iPhone. Immediately, I found it to be a little on the slow side of loading. That aside, it looked great. I found the structure to be pretty perfect, it’s clear and incredibly user friendly. The menu has three main options – casino, live casino or sports.

The slot games fill the home page and these are broken down into neat categories that make your slot of choice only a few taps away. The thumbnails looked good and scrolling through the games was almost a joy.

The gameplay was smooth and the mobile experience met my expectations but I was getting frustrated with the load times. I was experiencing some similar issues on the Safari browser on my mobile as I was on a desktop. Curiosity got the best of me and I switched over to my Chrome browser on mobile which was a far quicker and smooth gaming experience.

If you’re a Safari user then you'll be better off using Chrome and saving yourself the frustrations I endured.

Mobile game information

Games 900
Slots 750
Table games 20
Jackpot games 2

Mobile game providers

NetEnt Microgaming WMS (Williams Interactive) Play'n GO iSoftbet Thunderkick NYX Quickspin Bally Barcrest NeoGames Elk Rabcat NextGen Quickfire Games Evolution Gaming Playtech Big Time Gaming Bluberi Playson Pragmatic Play Ainsworth BluePrint Gaming Habanero Realistic Games Magnet Gaming Old Skool Studios Tom Horn Gaming Skillzzgaming Lightning Box Betixon Synot Games

People usually say that the best casinos all have live dealer games by leading software game provider Evolution Gaming. Mr Play Casino is no different. They want you to have a great live dealer experience, so they have partnered with the best to bring you a mammoth of a live dealer selection.

Amongst popular player favourites, there is Live Blackjack, Live Roulette and Live Baccarat. There are also more modern titles, including Lightning Roulette and Dream Catcher.

All these games are fronted by professional dealers and croupiers. You can chat with them as well as other players directly from the live chat.

After playing some slots, I hopped over to the Live Casino section and found plenty to pick from. The live dealer games are powered by Evolution Gaming. I went for the Dream Catcher game which was a lot of fun. The live stream was smooth, the sound was sharp and the whole experience was enjoyable. I departed the game before I got over-excited. I will definitely be playing Dream Catcher again.

Live game information

Total number of live casino games: 120

Live game suppliers

Evolution Gaming

Mr Play Casino wants their players to have fun and to stay in control of their spending. You can avail yourself of the below tools:

  • Personal Limits
  • Time Out
  • Self-Exclusion
  • Reality Check
  • Session Time Limits
  • Autoplay Limits

Mr Play Casino support team can be contacted from 6 a.m. to 11 p.m. daily via one of the below methods:

  • Live Chat
  • Email
  • Phone: 0203 318 9367

After being only able to withdraw rounded pounds and any pence, I wanted to know why I was unable to get what was rightfully mine so I jumped on the live chat feature. The live chat opened up straight away with a message that a support agent would be with me shortly. I had to wait for seven minutes before a support agent arrived. It would be a much better user experience if I was in a queue and could see how long I was expected to wait. I didn’t like this approach of stealing my time at all.

I asked why I was unable to withdraw my full balance and why it’s rounded up the nearest pound. I received a blunt response of “You can only withdraw pounds, not pennies”. I proceeded to inquire why and rudely received the same response and that repeated itself against before I was told it was a “technical limitation” which I don’t believe to be true. Anyway, the support agent was rude and the responses I was getting were not transparent. This isn't the only casino that does this, but the support should be able to handle questions about it with more class.

Outside of the live chat feature, I found the contact info for email and phone. The support operating hours are also very respectable and the FAQs are nicely arranged with easy to find answers to general questions. Unfortunately, one support agent has made the service look a lot worse than it is.

Site languages

English, Finnish, Swedish, German, Norwegian

Email support languages

English, Finnish, Swedish, German, Norwegian

Live support languages

English, Finnish, Swedish, German, Norwegian

Phone support languages

English, Finnish, Swedish, German, Norwegian

Once you register for an account, the casino is obliged by law to carry verification checks. These include requests for verification documents including:

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method

Once I finished registering, I was prompted to verify my identity. I could not deposit before my account was verified. The verification prompt took me to the document upload page where I uploaded a scanned copy of my passport. I waited a day and my account was still not verified. I inquired to support who told me that I wasn’t accepted as they do not accept scans. This was not mentioned clearly on the page so I lost a day due to lack of information.

This time I uploaded photos of my driver’s license which was accepted. I received an email from ‘AgeChecked’ to confirm the verification. However, it was not very obvious. I only linked this with Mr Play as ‘AG Communications’ was mentioned in the email and this was also mentioned in my withdrawal confirmation email. It could have been a lot clearer.

Mr.Play Casino works with only the best payment providers in the industry to bring you a safe and secure platform. As a result, they accept a range of deposits and withdrawal methods as follows:

  • Debit Cards
  • EWallets
  • Prepaid Vouchers

Depositing methods

Mastercard Visa Online bank transfer Trustly Paysafecard PayPal

Withdrawal methods

Mastercard Visa Online bank transfer Trustly PayPal

Withdrawal times

Mastercard 3-5 working days, Visa 3-5 working days, Wire transfer 3-5 working days, Skrill 0-1 working days, NETELLER 0-1 working days, Trustly 0-1 working days

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First deposit bonus: 100%/£200 + 100 bonus spins

Wagering: 35x (B)

Bonus code: -

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