Viva Fortunes Casino (UK) is a brand new site featuring a dynamic background with a cityscape looming in the distance.
Viva Fortunes is a subsidiary of the iconic 888 brand, and in this respect, it shares a familiar design and simplistic layout.
The site certainly puts the games’ lobby front and centre of the user experience, and while there may be a noticeable absence of table and live casino games, it’s incredibly easy to search for your favourite titles.
Once you are ready to start playing, that’s where the fun truly begins. You have access to circa 500 slot games, which you can access from both desktop or mobile devices.
I was also impressed with the quality of the site’s customer support, while the withdrawal process is relatively quick and allows you to request as little as £5 at a time.
However, there’s a relatively small range of payment methods on offer, while the current welcome bonus is slightly limited and unlikely to appeal to high-rollers.
You won’t need to worry about safety and security either. This casino uses the latest SSL encryption technology to ensure your personal information is kept under wraps. It is also licensed and regulated by both the UK Gambling Commission and the Gibraltar Gambling Commission.
Get ready to jump up with delight when you sign up and make a deposit at Viva Fortunes Casino.
Register for an account and make a deposit of min. £10 to claim:
- £10 Games Bonus + 50 bonus spins when using promo code GET50
To get started, follow the below simple steps:
- Sign up for a Viva Fortunes Casino account
- Verify your account by email
- Make a minimum deposit of £10 or more using promo code GET50
- Your bonus will be credited to your account
Opening the casino will show you an interesting bonus offer, which has a decent amount of stuff for such a small deposit. Sounds good, right?
Unfortunately the devil is in the details, and here it lies in the terms and conditions of the bonus. The wagering requirement and the withdrawal cap are both set to disappoint the player.
The bonus money has a wagering requirement of 60x and the bonus spins 99x. These both are way over what is usually seen on UK casinos and make withdrawing anything very difficult.
Then, if you manage to clear the wagering, you are hit with a withdawal limit. You can only cash out £100 + your initial bonus sum.
The best thing about this bonus is that you can forfeit it at any time. Thus, taking it doesn't bind you into anything.
First deposit bonus code
Viva Fortunes's first deposit bonus code is GET50.
Significant terms and conditions
- First-time depositors only (18+ UK only).
- Min deposit: £10.
- Max offer: 100% Games Bonus up to £10 & 50 Bonus Spins (on Starburst).
- 10 Bonus Spins will be credited per day, across 5 days.
- Any Games Bonus winnings, if applicable, must be wagered 60x before withdrawal.
- Bonus Spin winnings must be wagered 99x before withdrawal.
- Bonus Spins are valid for 7 days.
- Games Bonus win cap: £100 + original bonus amount.
Extra and no deposit spins
Your welcome offer entitles you to 50 bonus spins on one of the casino’s game of choice.
Any winnings generated from the spins are subject to a 99x wagering requirement. Winnings are additionally capped at £100.00 + the initial bonus.
VIP / Special promotions
Loyal players are rewarded when they play real money games at Viva Fortunes Casino. The more you play, the more rewards you can get.
From the first pound you wager, you will automatically join the Rewards Program to start receiving and enjoying Daily Free Spins.
The more you play, the higher you will climb through the levels and become eligible for exclusive treats, such as cashback and VIP perks.
You can enjoy a comprehensive game library of 500+ slots to bet on. All of these games are powered by well-known software developers in the industry such as Netent, WMS, Eyecon, IGT, and many more.
Viva Fortunes doesn’t have the largest games library on the market, nor does it offer titles across a diverse range of verticals.
However, it does have enough games for most players and the library is easily accessible too, with the available search filters and verticals listed clearly above the fold and near the top of the homepage (or lobby). From Daily Jackpots and ‘Hot Games’ to newly added slots and scratchcards, you can select your preferred option and scroll down to browse the listed titles.
There’s also a handy search bar located in the top right-hand corner of the lobby, and you can use this to look for specific titles directly.
On average, most games loaded fully in between 10 and 15 seconds, although I did occasionally experience issues where system errors disrupted this process. These most commonly occurred when I was loading daily jackpots such as Da Vincis Mystery, while their random nature meant that my gameplay was often interrupted without warning.
I didn’t have the same issues when playing the site’s six virtual scratchcard games, while titles like Scratch Dr. Love loaded in just a couple of seconds on average.
While these games certainly added to my Viva Fortunes experience, I found the site’s gameplay to be slightly one-dimensional overall. After all, there are no table or live casino games on offer here, while there are no truly progressive jackpots that offer regular seven-figure payouts.
Desktop game information
Desktop game providers
Viva Fortunes Casino has made sure that the website is easily accessible across a range of operating devices.
Viva Fortunes has no native apps in either iOS or Android, but you can access the mobile site through your Safari or Chrome mobile browser. This responsive site loaded perfectly well in my iPhone’s safari browser, while the layout of the lobby was almost identical to the desktop version.
In fact, the only real difference is the use of scrolling horizontal menus to present the various game verticals, although you can still see some recommended games and daily jackpots located just above the fold.
The mobile casino site has been designed to operate seamlessly on a huge range of handheld devices.
In terms of load times, these also mirror the desktop site on average, with slots such as Berryburst and Twin Spin opening in around 10 seconds. Daily Jackpots like Da Vincis Mystery took a little longer at 15 seconds on average, while I didn’t incur any of the interruptions or gameplay issues that impacted on my desktop experience.
While most games can be accessed in portrait and landscape modes, the site itself is only available in the former. So, you may have to adjust your grip when exiting games and returning to the lobby, which can be a little cumbersome over time.
Mobile game information
Mobile game providers
There are currently no live dealer games on offer.
Live game information
Total number of live casino games: 0
Live game suppliers
The vast majority of the players have an enjoyable online gambling experience. For a small group of players, they might require additional help in controlling their gambling and spending.
It is for this very reason that Viva Fortunes has created the below responsible gambling tools:
- Deposit Limits
- Time Limits
- Bet Limits
- Personal Loss Limits
Players who experience problems with gambling can seek professional guidance from leading organisations, such as GameCare and GambleAware.
Viva Fortunes customer support team is available seven days a week. If you don’t find answers to your questions under the FAQ page, you can contact them via one of the below methods:
- Phone: 0808 018 3307
- Email: By filling out a contact form
I'm always happy to see phone support on casinos, as there are still a segment of players who prefer to talk to a real person to fix their issues. What I'm not so happy about is the lack of a live chat.
The quality of the support is amazing. Once you get a hold of an agent, you can rest assured that your problem is fixed with an expert touch.
You can also use the site’s FAQ page to resolve your queries, particularly those that are relatively simple and pertaining to things such as account management, withdrawals and the site’s core terms and conditions.
This is located on the main vertical menu that runs along the top of the homepage, from which you can also access the games’ lobby and available promotions.
This page is easy to navigate and benefits from a simplistic layout, and you simply need to scroll down to find the relevant topics and answers to the most frequently asked questions.
I was impressed with the level of detail included within this FAQ page, although this resource would benefit from a facility that enabled you to type in specific search queries.
Email support languages
Live support languages
Phone support languages
After your initial deposit and before any withdrawal requests, you’ll be asked to verify your account by uploading necessary documents.
This is an industry-wide procedure and is in place to safeguard your personal and financial information:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
The sign-up process at Viva Fortunes is a little convoluted, primarily because you’ll have to enter your personal information across four separate screens.
While you’ll have to enter critical information such as your physical address, date of birth and email on these pages, the site will also ask for your occupation. While this has much to do with any affordability checks that may be required in the future, this is a little intrusive and arguably unnecessary for the vast majority of players.
You’ll also have the chance to confirm your preferred currency at this stage, so make sure that you’re set to wager in pounds before registering.
So long as you’ve entered information such as your date of birth and address accurately (and are registered on the electoral roll at this location), your identity should be verified automatically by the brand, and this was true in my case as I was able to complete my deposit immediately.
If this process is unsuccessful, you’ll instantly receive an email from a customer support agent, prompting you to proof of your identity before being allowed to credit your account.
Most commonly, you’ll be asked to provide a photograph of your passport or driver’s license, proof of address (dated within the previous three months) and a snapshot of your preferred payment method.
You’ll also have to upload these documents directly to your account, by clicking through your username in the top left-hand corner of the screen, scrolling down and selecting ‘My Documents’.
This will open a pop-up screen from which you can drag and drop the relevant copies or access files that are saved on your device, and once the documents have been uploaded you can hit the ‘Send’ button.
The site should confirm receipt of these documents, while the verification process should be completed within 72 hours (and often much quicker than this).
Viva Fortunes Casino offers players a variety of popular banking methods. All payment methods are quick, user-friendly and free of charge.
Like most 888-owned casino brands, Viva Fortunes offers a small and relatively restricted range of payment options to players.
For example, I was only able to credit my account using Visa Debit card or PayPal, with convenient alternatives such as Skrill, Neteller and Trustly completely unavailable (this was confirmed by a customer support agent).
Fortunately, Visa Debit is a preferred method for many players. For sake of convenince, I chose it, while I also had the opportunity to use a Visa Debit card to credit my new account both online and by contacting the site’s toll-free number.
I made my initial deposit of £10 online using a Visa Debit card and was pleased to see that both my cash balance and bonus funds landed instantly in the account.
The current anti-money laundering laws required me to complete my first withdrawal using a payment method that previously processed a deposit. So, I made my first withdrawal of £10 to my Visa Debit card, with this confirmed by email approximately 24 hours after the initial request.
It took another 12 hours or so for the funds to land in my bank account, but overall this process was relatively quick and certainly compares well with other operators in the marketplace.
Unusually, you can also withdraw as little as £5 from your account at any given time, which is ideal for casual players and certainly makes your winnings far more accessible.
Mastercard 2-7 working days, Visa 2-7 working days, PayPal 1-3 working days, Maestro 2-7 working days