- Built for beginners
- Works well on mobile
- Support could be more easily available
- Hard to find withdrawal options
Yay Bingo (UK) brings you a feast for the eyes, thanks to its bright colours and vibrant interface. As a Dragonfish site, you can expect a welcome offer with no wagering requirements and plenty of promotions, including bingo tickets and spins.
Although they are mostly about online bingo, you can still find a good collection of online slot games. In fact, there are circa 500 online slot games for you try out, including games from leading software game developers Net Entertainment, Thunderkick and Eyecon.
Yay Bingo takes the player safety seriously and have a strict responsible gambling policy in place. All these measures are in place to help you stay in control of your personal data and spending.
Yay Bingo is licensed and regulated by both the UK Gambling Commission and the Gibraltar Gambling Commission. This means that they adhere to strict regulations to ensure fairness and impartiality.
Owned and operated by 888 Holdings, you can sign up knowing you are in safe hands, both in terms of security and entertainment.
Keep on reading to learn more about Yay Bingo.
Forgetting the celebration theme here, I didn’t find myself jumping for joy throughout my customer journey. There are a few big misses with this bingo site. The signup process featured four simple steps with the usual details plus a few extras like my occupation and marketing preferences. I did find out I couldn’t use my usual username as I was already using that on one of their Bingo Besties sister site. This is quite common to see multiple brands using the same system to store customer details.
I then landed on a welcome page promoting a first deposit offer. It displayed three easy steps on how to claim the offer and all the terms in a larger-than-usual font, which I found to be transparent and trusting. Here I opted in to claim 64 bingo tickets and 10 free spins, again, the same welcome offer used on their sister sites. I then moved over to make a deposit but this is where I encountered a few hitches, more on that below.
The site has been built for the novice user. No cluttered navigation, no overwhelming promotions and no unnecessary bells and whistles. A clear and simple left side menu, account page and deposit button covers you.
One of the sticking points was that the mobile version of the site outperformed its desktop counterpart ten to none. There are plenty of desktop related issues that need addressing.
With no wagering requirements anywhere on site, there has never been a better time to join Yay Bingo. Sign up for an account and make a minimum deposit of £10 to claim the following:
- Claim 2,500 Free Bingo Tickets + 25 Bonus Spins when using promo code BINGO25
Signing up only takes two minutes. Follow the below simple steps:
- Sign up for a Yay Bingo account
- Verify your account by email
- Make a minimum deposit of £10 using the promo code BINGO25
- Your welcome bonus will be credited to your account
- Bonus spins are credited after £5 has been wagered
I claimed the 2,500 free bingo tickets and 25 free spins by making a deposit. The offer must be used within seven days and comes with no wagering requirements. However, any wins from the 25 Free Spins are capped at a mere £2.50, so there’s not much danger of hitting a nice win.
A gift icon on the main menu bar displays a notification for any offers you are yet to use. I found my collection of bingo tickets and my Free Spins here. I could use my bingo tickets in multiple bingo rooms but 250 of the 2,500 tickets have to be used in the Street Party bingo room.
The annoying thing about specific bingo rooms is that you have to wait for the games to start, rather than joining the room that starts the game next. I logged back on a few hours later and played six of my 250 Street Party tickets.
If you’re a bingo fan then this welcome offer is very enticing with its no wagering requirements promise. The Street Party bingo game has a £250 jackpot but you’ll find yourself up against over 400 bingo-hungry players. But still, it’s an offer that could turn out to be lucrative.
First deposit bonus code
Yay Bingo's first deposit bonus code is BINGO25.
Significant terms and conditions
- New UK players only, 18+.
- A minimum deposit of £10 applies.
- Bonus spins are valid for seven days.
- Bonus spin winnings are capped at £1.00.
Please gamble responsibly.
Extra and no deposit spins
Yay Bingo welcomes you to the site with 25 bonus spins on the game of their choice. This gives you ample opportunity to try out new slot games.
Since there are no playthroughs to fulfill, whatever you win is yours to keep. Winnings are credited as real money funds and are capped at £2.50.
Unused free spins expire after 7 days.
VIP / Special promotions
You can get your hands on special cashback offers and other gifts, when you join the Yay Bingo VIP program.
There are 12 different VIP levels, which you can climb by wagering on games and earning points.
Yay Bingo is home to more than 20 bingo rooms, namely featuring 90-ball and 75-ball games. If you want to spice your session up, you can also try Hit 52 room, which runs a 52-ball variant daily.
Since this is powered by Dragonfish, you can expect to build up a large network of friends, whilst trying to hit one of the many progressive jackpots on offer.
If you prefer reel action to bingo, there are circa 300 slot games, with some games featuring a jackpot.
Amongst some of the top player favourites, there is Starburst, Gonzo’s Quest, Game Changer, Creature from the Black Lagoon, Noche de Los Muertos, Pharoah Sun and many more.
Currently, Yay Bingo doesn’t offer any casino games, such as Blackjack and Roulette.
As a bit of a bingo newbie myself, I was pleased to see how well organised and presented each bingo room was. I could see all the details before entering a game. These included the jackpot prize, the number of players entered, how many balls per game, ticket price and when the game begins.
I played my free bingo tickets for a £250 jackpot in the Street Party room. The bingo rooms are structured clearly with tickets in view and a community chat feature adds the social element of this much-loved game. Ultimately, I didn’t win the jackpot, probably because I was outgunned by over 400 other players. But, the experience was hugely enjoyable and I still have plenty of free bingo tickets to use. Happy days.
After ramping it up in the bingo rooms I switched over to the casino. There are over 300 games organised across ‘Daily Jackpots, ‘Hot Games’, ‘New’, ‘Scratch Cards’, ‘Slots’ and ‘All’. It’s not the biggest range of slots but the quality of games is very much noticeable. It was frustrating to trawl through the games since they are presented on several pages, rather than one page you scroll down.
I was impressed with the selection available and happy to see some of my favourite game providers like NetEnt and IGT hosted on Yay Bingo. I was feeling lucky so I opted to spin the reels of Lucky Leprechaun, Irish, Luck, Cash Stampede and Cashing Rainbows. I ramped up the reels with my usual £0.60 per spin bet.
I had a few ups and downs but broke even in the end. I did notice that each slot pops out into a smaller window, making it less immersive if it was a full screen playing experience. I found out that this is because the site has been optimised for mobile-first and desktop second.
Desktop game information
Desktop game providers
With most players prefer to play on the go, Yay Bingo has made it easy for you to gamble anywhere and anytime you want. There are no mobile casino apps for you to download.
Instead, you simply need to log into their website from your mobile device or tablet and pick up where you left off.
Their casino pages have been scaled down with mobile users in mind. This ensures that you won’t have to scroll down until you find what you are looking for. It also means that the menus and layouts have been re-worked for smaller screens.
You can still gain access to all games and services, including deposits and withdrawals, promotions, customer support and more. Most importantly, Yay Bingo mobile site uses the latest SSL encryption technology to keep your personal information safe and secure.
There’s no dedicated Yay Bingo mobile app so I jumped over to the site on my Safari browser on my iPhone. I first noticed that there didn’t seem to be any CTAs, just banners and game titles. I tapped a game tile which then displayed a ‘Play’ button. I also noticed that the login and join buttons were not very visible. It was just text on the header of the page, it would be a lot clearer if it was boxed and more prominent.
Once I logged in I found the mobile site a lot more bearable. There is a slider button that splits up bingo and slots. The bingo games are nicely presented and easy to scroll through. The slot games were displayed with small thumbnails, too small for my liking.
All the games on Yay Bingo are made for mobile-first. I picked out Beat the Bobbie and spun the reels. The game was sharp, smooth and adaptable to portrait or landscape modes. I hit some nice wins too. Overall, I much preferred the mobile gaming experience at Yay Bingo.
Mobile game information
Mobile game providers
There are currently no live dealer games on offer.
Live game information
Total number of live casino games: 0
Live game suppliers
Yay Bingo is committed to providing a safe and transparent gaming environment. Playing at Yay Bingo should be a fun and positive experience.
The Customer Support Team is committed to assisting those who wish to have better control over their gambling habits.
Yay Bingo has created the following setting limits for your convenience:
- Gameplay Reminder
- Deposit Limits
- Account Closure
- Time Out
Additionally, you might want to seek assistance from well-known organisations and charities, such as GamblingTherapy and GamblersAnonymous.
Yay Bingo support team is available around the clock, via one of the below methods:
- Phone: 0808 018 3307
- Email: By filling out a contact form
The live chat feature is displayed at all times on the right side of the screen. I hit the button and was presented with a less-than-attractive window with very outdated customer support software. Aesthetics aside, I was able to speak to a support agent and resolve my query without any hitches. I found the support staff to be very friendly and helpful and hold times were kept to a minimum.
Unfortunately, the live chat is only available between 1 pm and 7 pm UK time which doesn’t help the evening players like myself. I had to wait another day to test out the chat feature. I had to drop points because of these limited operational hours.
I found the dedicated FAQs to be incredibly well organised and helpful. Their FAQs are broken down into core categories including Bingo Tickets and Technical. Once you select your category you can find plenty of helpful answers to resolve general queries.
However, I had a hard time locating a general support page that would provide information on the support number and email. Eventually, I found this on the footer of the ‘My documents’ page. I certainly think this can be more visible.
Email support languages
Live support languages
Phone support languages
Yay Bingo is obligated by law to verify all accounts registered with them. The documents are required to verify your account are as follows:
- Proof of ID (
- Proof of address
- Proof of Payment Method
I had no trouble finding the documents page, which was located in my account dropdown. The documents page included the image requirements for the upload but there was no mention of what documents are needed. Then I noticed an information icon next to the support option in the footer. I opened this which provided all the information I need to upload my documents. It was not an obvious place to display this information. I uploaded my driver’s license because it stated that’s the only form of ID that will verify my ID and address.
The documents page on mobile is a little different and allows you to use your phone camera to take a picture of your ID documents before instantly sending them over for verification. It was very efficient, but there is room for some more clarity here.
Yay Bingo has made it easy for players to make deposits and to request withdrawals. When it comes to funding your account, there are plenty of options, including:
- Debit Cards: Visa and Mastercard
- E-Wallets: Paypal
- Voucher Cards: PaySafeCard
As I proceeded to make my deposit I kept encountering a ‘Session expired’ message on the deposit form. After a quick chat with support, I was informed to try a different web browser so I switched from Safari to Chrome which resolved the issue, albeit a little inconvenient.
I was happy to see a decent range of payment options. I used my Visa debit and filled in my details before noticing there was no button to complete my deposit. I realised the button was hidden somewhere within the deposit window popup and I could not scroll down on it. I had to use a larger screen to see the deposit button so I could complete the transaction. I found the whole experience to be an effort, not what you would expect when making a deposit.
The good news is that making a withdrawal was far easier. My card details were automatically saved from my deposit so it was just a case of inputting the amount I wish to withdraw and hitting a button.
I received an email 30 hours later to confirm that my withdrawal has been processed but could take up to five days to reach my account. I checked back every day and noticed my withdrawal had arrived in my account on the fifth day.
Mastercard 3-5 working days, Visa 4-5 working days, Wire transfer 7-10 working days, NETELLER 4-5 working days, PayPal 4-5 working days, Maestro 3-5 working days
Adam has worked within the world of iGaming for over eight years, across casino, sports, bingo, poker and lottery. He’s worked with established iGaming brands and start-up brands. He’d consider himself an industry expert who loves a little spin of the reels.