Casimba Casino Review (UK)

As a new player to Casimba, Casimba has created the perfect welcome deposit bonus for you.

Sign up today to claim the following welcome bonus offers:

• 1st deposit: 100% match bonus up to £200 + 50 bonus spins
• 2nd deposit: 50% match bonus up to £50

To get started, follow the below steps:

• Sign up for a Casimba Casino Account
• Make a minimum deposit of £20
• Claim your welcome offer

However, there are a couple of things that you'll need to keep in mind when opting into the offer and ensuring that the requisite bonus funds are added to your account.

Firstly, you'll need to click through the ‘Claim your bonus' icon that appears after you've completed the site's three-step registration process, at which stage you'll be afforded an opportunity to credit your account.

There are relatively few restrictions when accessing the bonus, either in terms of viable payment methods or the duration of the offer (the bonus funds will only expire after 30 days).

However, the second thing, and the biggest issue is that there is a wagering requirement of 35x the total value of the bonus and the deposit.

This represents a big financial commitment, particularly as it's only bonus funds that count towards the wagering contribution. So, although the bonus structure affords you the right to withdraw money directly from your cash balance at any time when wagering solely with your deposited funds, there's a cost to participating fully in the welcome offer that may be a little prohibitive if you have a restricted bankroll.

Significant terms and conditions (Casimba)

• New UK Customers only, 18+.
• The minimum deposit is £20 to be eligible for the welcome offer.
• The maximum bet is £5.
• Deposit bonuses are subject to 35x wagering requirements.
• Winnings from bonus spins are capped at £100.
• Games contribute differently to the wagering requirements.

Please gamble responsibly.

Casimba's Extra and no deposit spins 

You can enjoy up to 50 bonus spins when you claim your first deposit bonus.

Bonus spins are valued at £0.10 each.

Winnings from bonus spins are capped at £100.

Casimba's game library is powered by over 20 software game providers, including the likes of NetEnt, Microgaming, NYX Gaming and Quickspin.

There's certainly no shortage of Games at Casimba, although finding your favourite titles can be a little cumbersome at times.

When you land on the home page, you'll see that the operator lists a selection of ‘recommended' games just beneath the fold, with these scrolling across a horizontal menu.

While this list included personal favourites such as Starburst and Rainbow Riches, I had to scroll further down the page to browse different verticals and game genres. I also had to scroll down to use the ‘search' feature, which enabled me to look for specific titles directly.

This inconvenience is offset slightly by the site's fun and innovative ‘Random Game' feature, while over time I've also been able to click the heart icon on selected games and make these appear in a personalised shortlist that can be accessed directly through the home page.

They have added categories, like slots, table games, poker, Blackjack, Roulette, Scratch & Fun and Game Providers to help you find what you are looking for with ease. You can also use the Search function to input the name of your favourite game.

Amongst some of the most popular titles, there is Starburst, Gonzo's Quest, Who wants to be a Millionaire?, Rainbow Riches, Raging Rhino, Immortal Romance and Extra Chilli.

For players who want to play table and card games, they have Let it Ride, Mississippi Stud, Blackjack, Casino Hold'em, Pontoon, and Red Dog amongst many others.

Casimba also has a dedicated Scratch & Fun section, where you can play games such as Fishin' Frenzy, What's in your Scratchcard?, Koi Cash, The Snake Charmer and Pots of Luck.

In terms of load times, slots such as the Book of Dead open within about 10 seconds on average, while I've yet to notice any lag at all during gameplay.

The same load time applies to real-time games such as Live Roulette and Live Blackjack, although you'll also have to enter a unique screen name before joining the action. This can be a little frustrating, especially as your name has to have a fixed number of characters and at least three digits.

Interestingly, I noticed that immersive games such as Lightning Roulette and 2 Hand Casino Hold ‘em loaded even quicker on average (usually within five seconds), while I experienced no issues at all relating to the quality of graphics or gameplay.

Desktop game information 

• Games: 1750
• Slots: 1650
• Table games: 60
• Jackpot games: 30

Casimba Casino understands the importance and the allure of a Live Casino section, so they have roped in the help of Evolution Gaming and NetEnt to supply them with top live dealer games.

You can play classics such as Live Blackjack, Live Roulette, Three Card Poker, Ultimate Texas Hold'em, Caribbean Stud Poker and Live Baccarat. If you want to play more modern titles, you can play Deal or No Deal Live, Dream Catcher and Lighting Roulette.

You won't have to drive into town to play some of the best casino games in the industry. All the games are live-streamed, and you can chat with the croupier and other players as you play along.

Live game information 

• Total number of live casino games: 40

Casimba's website has been created with a simple look, to help players find their way around the website. The same goes when playing from your smartphone or tablet.

They have created their website using the latest HTML5 technology, so there is no need to download any cumbersome mobile casino apps.

Simply input the address into your web browser to pick up where you left off. You can access numerous games, get in touch with support, collect Loyalty Points and make deposits and withdrawals.

Arguably, the layout of the mobile site is superior to the desktop alternative, with a drop-down menu available to access the games' library and the different genres (and search bar) listed just below the fold. The average game loading time is also slightly quicker when playing on the move, particularly when selecting titles from the live casino lobby.

The really good news is that all of the operator's games are available through the responsive mobile website, while I've yet to encounter any lag or loss of connectivity at all when playing on my smartphone.

Casimba accepts the following payment methods: Visa, Mastercard, Neteller, Skrill and PaySafeCard.

The minimum amount you can withdraw is £30, and all payment methods can be used for withdrawal except for PaySafeCard.

According to the customer services team, the available range of options varies from one region to another, although Visa, Maestro and PayPal should be universally accessible. Still, be sure to review the full range of options available to you before you complete your first deposit so that you can pick the best one for you.

Additional options also include Neteller, Skrill and the Paysafecard, while the first two may also be made available as withdrawal options. However, you will be required to withdraw winnings using a method with which you've already deposited funds, which in my case was a Visa Debit card.

My first withdrawal of the same amount (using my cash balance) took just under 24 hours in total. This includes the time taken for the operator to process the transaction, with all cash out requests reviewed manually.

After completing a further deposit using PayPal, I attempted to complete a second withdrawal during the weekend. This was ultimately processed on Tuesday after around 48 hours, so you'll clearly need to factor in an additional delay depending on the timing of your transaction.

Deposit methods (Casimba)

Withdrawal methods (Casimba)

Casimba Withdrawal times 

• Mastercard: 0-1 working days
• Visa: 0-1 working days
• Skrill: 0-1 working days
• NETELLER: 0-1 working days
• Maestro: 0-1 working days

Casimba has made it easy to get in touch with them. Their experienced team of Customer Support professionals are available for assistance, 24 hours a day, seven days a week.

There's no doubt that Casimba excels when it comes to customer service, particularly in terms of response times and the sheer range of channels available.

Firstly, there's an interactive live chat feature, which is accessible 24 hours each day and can be accessed from any page using the floating ‘Green' chat icon in the bottom left-hand corner. This is also incredibly responsive, with my first query concerning the welcome offer's game weightings answered very politely and effectively within 60 seconds.

When I submitted my request I was second in the queue, but it only took a matter of seconds before I was connected to an agent. I later asked an additional question about using Neteller as a deposit option, joining first place in the queue and receiving an answer in just a couple of minutes.

If you have a less pressing or more complex query, you may want to submit this by email to support@casimba.com. I initially contacted the team in writing about the process for verifying my identification, before sending a follow-up email to discuss the type of documentation I could submit.

Both emails were answered in comprehensive detail in less than two hours, which in my experience compares favourably with other operators on the UK market.

Before you use either of these channels, however, I'd recommend that you visit the site's detailed FAQ page. This can be extremely insightful to new players, especially those who have queries pertaining to the welcome offer, viable payment methods and withdrawal times.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Casimba Casino is required to know their customers by law. Players are asked to prove their identity by providing the following documents as part of our KYC procedures.

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Like most operators, Casimba may also ask for actual documentation prior to completing your first withdrawal. This happened in my case, at which point I had to provide an electronic copy of my passport and a recent utility bill (dated within the last three months) by email to support@casimba.com.

I sent the documentation at the beginning of the weekend, and it took a little under 96 hours for my ID to be officially verified and withdrawal to be processed.

I didn't find this particularly inconvenient, but given the lack of prompts by the operator, I'd recommend that you take a proactive approach and send this documentation in shortly after completing your registration.

If you don't have a passport, you can send in copies of a driving license or ID card, while a recent bank account statement can also be used to verify your address.

Casimba values all their players and hopes that you enjoy their products as much as they do. Gambling is meant to be a form of entertainment and fun. However, Casimba has a responsibility towards players vulnerable to problem gambling.

They have created the following setting gambling limits, to give you more control over your spending:

• Deposit Limits
• Game Time Reminder
• Account Closure
• Time-out
• Self-Exclusion

You can get further assistance from organisations and charities, such as BeGameAware, GamCare and Gamblers Anonymous.

For better control, you can use a number of parental filtering solutions, such as Netnanny and CyberSitter.