DrueckGlueck casino review (UK)

Slots fans will be delighted to learn about DrueckGlueck Casino's welcome offer. Sign up for an account and make a deposit to claim:

• 100 bonus spins on online slot Spinning Wilds when using casino bonus code DWL100

To get started, follow the below simple steps:

1. Sign up for a DrueckGlueck Casino account
2. Verify your account by email
3. Make a minimum deposit of £10 using bonus code DWL100
4. Receive up to 100 bonus spins

Once I'd made my first deposit, I could see a little ‘1' notification on the hamburger menu in the top right of the screen implying there was a message for me. Opening the menu, the notification was under the ‘Rewards' tab, which I clicked on to reveal a message saying that my 100 bonus spins on Spinning Wilds were waiting. I hit ‘Claim Now' and the game loaded with a pop-up message asking if I wanted to claim the spins worth £0.10 each. I tapped ‘Yes', and the slot started playing through the 100 spins automatically.

The game seemed to drag on forever, with several spins rounds being triggered along the way. The wins appeared as ‘credits' in the game, and I thought I was in line for £20 or more, but it converted as a disappointing £6.86.

It really didn't seem worth my time, and this was reinforced by looking at the spin terms and realising there was a mighty wagering retirement of 60x (B) on the winnings. On this basis alone, I decided to forfeit the bonus and just play with my real money balance instead.

Drueckglueck First deposit bonus code

DrueckGlueck's first deposit bonus code is DWL100.

Significant terms and conditions

• New UK players only, 18+.
• Free spins from winnings are subject to a 60x wagering requirement.
• A minimum deposit of £10 applies.

Please gamble responsibly.

Extra and no deposit spins

You are greeted with up to 100 free spins on online slot game Spinning Wilds when you sign up for an account and make your first deposit.

Each spin is worth £0.10 each. Any winnings earned from the spins are converted into bonus funds. Bonus funds have a 60x wagering requirement.

VIP / Special promotions at drueckglueck

Get treated like royalty when you join DrueckGlueck's VIP Club. Climb up the levels from Silver to Platinum to unlock bigger and better benefits.

The more VIP points you gain, the higher your level and the greater the rewards. Here are some of the perks you can expect when you join the VIP Club:

• Personal Account Manager
• Exclusive & personalised rewards

The game library is brimming with a variety of popular casino games from leading software game providers. It fully supports instant play, so you can launch any game you wish from the moment you log in.

I liked using the search function for finding games and being able to toggle game developers on and off was a really nice touch. It's an improvement over just having a long list as you can select multiple game studios at one time. I really got the feeling that some thought had been put into the games' menus here and it's certainly the best casino lobby I've seen for quite some time.

You can find games from game providers, including NetEnt, Microgaming, Yggdrasil and Evolution to mention a few. The range of gaming options on offer is nothing less than astounding, so you will have a great time playing at this UK casino.

Amongst some of the hottest slot games on offer, there is Book of Dead, Wolf Gold, Eye of Horus, Gonzo's Quest and Who Wants to Be a Millionaire?

Jackpot fans will also be delighted with the mix of progressive jackpots and Daily Drops and Wins. You can play games, including Divine Fortune, Mega Fortune, Tiki Treasures Megaways, Hall of Gods, Arabian Nights and Top Cat amongst many others.

If table games are more up your alley, you are still in luck. You can play games such as Blackjack, Roulette and Video Poker.

All of the games I tried, both live streams and video slots, worked seamlessly without any glitches at all. I'd go as far as to say that this site was a pleasure to use and play at.

Desktop game information

• Games: 4400
• Slots: 4150
• Table games: 80
• Jackpot games: 180

Fans of live dealer games are truly spoiled for choice at DrueckGlueck, with an exquisite choice of live dealer games, supplied from Evolution Gaming, Pragmatic Play and Xpro Gaming.

With professional dealers and croupiers available around the clock, you can enjoy the ultimate in casino gaming experience, wherever and whenever you are.

You can enjoy games, including Live Blackjack, Roulette Live, Live Baccarat, Dream Catcher, Casino Hold'em, Monopoly Live, Lightning Roulette and Three Card Poker.

The many live dealer titles on offer are available in various languages and accept a variety of bet sizes.

Live game information

• Total number of live casino games: 165

I'm happy to report that the site worked just as well on my Android device as it did on my desktop. The menus are compact but non-intrusive and the same can be said for promotional banners which never got in the way.

In fact, when I tapped into any specific game selection, it disappeared completely. I also liked the fact that when I tapped on any game, it loaded up an info screen with a play button. This is a smart way to avoid accidental taps when browsing for games.

The games loaded and played without any issues at all over a 4G data connection and I can safely say this felt like one of the most solid mobile casino setups I've tried in ages.

I clicked on Mastercard Debit and entered the details plus my deposit amount and a code to claim the welcome bonus offer. I also had to tick a checkbox to say that I agreed to the terms and accepted the fund protection policy offered by the casino. I clicked on ‘Submit' but got a message saying that my account needed to be verified. It would have been nice to know this before I made a deposit attempt.

Coming back a couple of days later, after completing the verification process, I followed the exact same steps and managed to deposit £40 into my casino bankroll. A few seconds after hitting ‘Confirm' I got a message to say that my deposit had been successful along with an email to back this up.

As my account was already verified, I had no such issues when requesting a withdrawal. I navigated to the cashier section and clicked on ‘Withdraw'. My card details were already saved, so I simply entered the amount and put in my request. I wasn't delighted to see the minimum £20 limit on withdrawals here, but it didn't affect me this time thanks to an unusual winning streak!

It took just 7 hours for my withdrawal request to be approved, and the funds then hit my bank account immediately. This is a pretty speedy payout, but I've no doubt that it was achieved because of the verification I'd already gone through. It's just a shame that the process was held up by this so much at the start.

Drueckglueck deposit methods

Withdrawal methods at drueckglueck

drueckglueck Withdrawal times

• Mastercard: 3-7 working days
• Visa: 3-7 working days
• Wire transfer: 3-7 working days
• Skrill: 0-1 working days
• NETELLER: 0-1 working days
• Trustly: 0-1 working days
• PayPal: 0-1 working days
• Maestro: 3-7 working days

The support options at DrueckGluek Casino are:

• Live Chat
• Email: support@drueckglueck.co.uk
• Phone: 0203 150 2541

I waited for around a minute until my live chat request was connected to a support agent at the casino. Despite it saying that I was connected, I still wasn't getting any response in the chat box and actually typed ‘is anyone there?!' until they finally responded. I was then asked for my username, address and date of birth before the chat could proceed. With all that confirmed, they seemed pretty slow overall to respond to a basic question about cancelling my bonus.

After waiting for a while the agent did say that they had cancelled it and they would try and speed up my pending verification document too, which was nice of them.

I wasn't really that impressed with the support. Although we did get there in the end, it seemed a bit of a struggle along the way. This, combined with the lack of any FAQ section on the site means I've got to take a couple of marks away for poor support here.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

DrueckGlueck Casino must run all necessary security and age verification checks from the moment you sign up for an account and make your first money deposit.

You'll be requested to provide the below relevant documentation:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

I located the ‘Upload Documents' section in my account settings. The page stated the 2 documents that were required, including a useful ‘what we expect to see' description to clarify exactly what they wanted from me. Below this was a dropdown menu where I could select the type of document I was submitting with the ‘choose file' and ‘upload' buttons below that.

When I selected ‘Proof of ID' from the dropdown list, a full explanation of the type of document and format appeared. This was super useful to me, and it's good to see casinos trying their best to make this process as simple as it can be. I uploaded the proof of address and ID documents they required and waited for a response. I received one in under 3 hours to say that the documents had been approved and my account was now verified.

This is a pretty impressive turnaround time and all credit to the casino for providing one of the best verification portals that I've seen to date. They've certainly gone a step further than most here to ensure everyone is clear on what proof they need to upload and how.

Gambling is a form of entertainment at DrueckGlueck, and should be enjoyed responsibly. It should never be a means of earning a quick buck and you should never chase after your losses.

If you start to feel uncomfortable in any way due to your gambling, you can avail yourself of the below options and tools, which promote responsible gambling.

• Deposit Limits
• Reality Checks
• Time Out
• Cooling-Off
• Temporary Suspension
• Self-Exclusion

If you require further help, you can either phone GamCare on 0808 8020 133 or else, install filtering software such as Net Nanny and CYBERsitter.