- Impressive amount of great games
- Perfect mobile experience
- Customer support needs improving
- Heavy wagering requirements
DrueckGlueck Casino (UK) is a new casino with plenty of personality, thanks to the numerous quirky creatures that make their presence known throughout.
With a range of top-notch games from leading software game giants, including NetEnt, NextGen Gaming and Amaya, you can find a bountiful collection of online slot games, jackpots, table games and live dealer games on offer.
From the moment you land on the homepage, you are greeted with a myriad of bonus offers and promotions. When it comes to safety and security, it has taken all the necessary steps in protecting your data.
This includes adopting the latest SSL encryption technology. Additionally, the casino is also licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority.
Keep on reading to learn more about what’s in store for you when you sign up to DrueckGlueck Casino.
The crazy name of this casino made me unsure of what to expect, but I’m happy to report I found a great all-rounder here.
Signing up for a new casino account was a pretty straightforward affair with a 3 part form to complete. The first required my name, email, gender and date of birth and the second needed me to enter my home address and phone number. On the final page, I entered the username and password I wanted to use before clicking ‘Go Play’ to create my new account. Once I’d done that, I had the choice of opting in or out of the casino’s promotional messages, so I clicked ‘Choose None’, and the signup was complete.
Once I started to explore the site, I could see that this is a pretty well-built casino with lots on offer. The games selection was pretty impressive and easy to navigate thanks to the solid menu structure. There was plenty of info and settings to fiddle with in an amusingly entitled ‘Personal Area’ section where I could also check over any active balances and account transactions.
Slots fans will be delighted to learn about DrueckGlueck Casino’s welcome offer. Sign up for an account and make a deposit to claim:
- Up to 100 free spins on online slot Spinning Wilds when using casino bonus code DWL100
To get started, follow the below simple steps:
- Sign up for a DrueckGlueck Casino account
- Verify your account by email
- Make a minimum deposit of £10 using bonus code DWL100
- Receive up to 100 free spins
Once I’d made my first deposit, I could see a little ‘1’ notification on the hamburger menu in the top right of the screen implying there was a message for me. Opening the menu, the notification was under the ‘Rewards’ tab, which I clicked on to reveal a message saying that my 100 free spins on Spinning Wilds were waiting. I hit ‘Claim Now’ and the game loaded with a pop-up message asking if I wanted to claim the spins worth £0.10 each. I tapped ‘Yes’, and the slot started playing through the 100 spins automatically.
The game seemed to drag on forever, with several free spins rounds being triggered along the way. The wins appeared as ‘credits’ in the game, and I thought I was in line for £20 or more, but it converted as a disappointing £6.86. It really didn’t seem worth my time, and this was reinforced by looking at the spin terms and realising there was a mighty wagering retirement of 60x (B) on the winnings. On this basis alone, I decided to forfeit the bonus and just play with my real money balance instead.
First deposit bonus code
DrueckGlueck's first deposit bonus code is DWL100.
Significant terms and conditions
- New UK players only, 18+.
- Free spins from winnings are subject to a 60x wagering requirement.
- A minimum deposit of £10 applies.
Please gamble responsibly.
Extra and no deposit spins
You are greeted with up to 100 free spins on online slot game Spinning Wilds when you sign up for an account and make your first deposit.
Each spin is worth £0.10 each. Any winnings earned from the spins are converted into bonus funds. Bonus funds have a 60x wagering requirement.
VIP / Special promotions
Get treated like royalty when you join DrueckGlueck’s VIP Club. Climb up the levels from Silver to Platinum to unlock bigger and better benefits.
The more VIP points you gain, the higher your level and the greater the rewards. Here are some of the perks you can expect when you join the VIP Club:
- Personal Account Manager
- Exclusive & personalised rewards
The game library is brimming with a variety of popular casino games from leading software game providers. It fully support instant play, so you can launch any game you wish from the moment you log in.
You can find games from game providers, including NetEnt, Microgaming, Yggdrasil and Evolution Gaming to mention a few. The range of gaming options on offer is nothing less than astounding, so you will have a great time playing at this UK casino.
Amongst some of the hottest slot games on offer, there is Book of Dead, Wolf Gold, Eye of Horus, Gonzo’s Quest and Who Wants to Be a Millionaire?
Jackpot fans will also be delighted with the mix of progressive jackpots and Daily Drops and Wins. You can play games, including Divine Fortune, Mega Fortune, Tiki Treasures Megaways, Hall of Gods, Arabian Nights and Top Cat amongst many others.
If table games are more up your alley, you are still in luck. You can play games such as Blackjack, Roulette and Video Poker.
I liked using the search function for finding games and being able to toggle game developers on and off was a really nice touch. It’s an improvement over just having a long list as you can select multiple game studios at one time. I really got the feeling that some thought had been put into the games’ menus here and it’s certainly the best casino lobby I’ve seen for quite some time.
First up, I stuck with a classic test of any casino and loaded up Book of Dead for a few £0.40 spins. I’ve never experienced so few wins anytime I’ve played this slot so came away feeling pretty let down but a usually trusty choice. I moved on to the new Gonzo’s Quest Megaways, where I managed to trigger the free spins feature and bag £23.16 in the process. After that success, I had a crack at Rainbow Jackpots. I managed to land £20 from a single Beer Bonus round and then a massive £48 from a single £0.40 spin so came away feeling pretty chuffed.
Seeking out the Live Casino section of the site, I was impressed to see such a wide array of games to pick from. I had a few rolls of the dice with Mega Sic Bo and came away about even. Next, I spun the wheel in Live Speed Roulette but came away a few quid lighter as my favourite colour red just didn’t show. To finish up, I tried a few spins on Crazy Time, but that game is just too mad to play for long and my bets there weren’t paying off anyway.
All of the games I tried, both live streams and video slots, worked seamlessly without any glitches at all. I’d go as far as to say that this site was a pleasure to use and play at.
Desktop game information
Desktop game providers
Mobile gaming has changed the face of the online gambling industry. It has empowered players with the option of gaming on the go, directly from their mobile phones or tablets.
With mobile casino games supplied by leading software game developers, you can enjoy the same seamless experience as you would, had you been playing on your desktop PC.
Since there are no mobile casino apps to download, you simply need to navigate to the site, log into your account and launch your favourite game to kick-start your gaming session.
I’m happy to report that the site worked just as well on my Android device as it did on my desktop. The menus are compact but non-intrusive and the same can be said for promotional banners which never got in the way. In fact, when I tapped into any specific game selection, it disappeared completely. I also liked the fact that when I tapped on any game, it loaded up an info screen with a play button. This is a smart way to avoid accidental taps when browsing for games.
Games-wise I had a few £0.40 spins on Devine Fortune but failed to land any mythical wins there. I switched things up with Fire Joker and did land a nice little £4.50 win from just using some basic £0.10 spins. I finished up by playing Midas Golden Touch and managed to get £4.80 within a few £0.20 spins there so came away happy.
The games loaded and played without any issues at all over a 4G data connection and I can safely say this felt like one of the most solid mobile casino setups I’ve tried in ages.
Mobile game information
Mobile game providers
Fans of live dealer games are truly spoiled for choice here, with an exquisite choice of live dealer games, supplied from Evolution Gaming, Pragmatic Play and Xpro Gaming.
With professional dealers and croupiers available around the clock, you can enjoy the ultimate in casino gaming experience, wherever and whenever you are.
You can enjoy games, including Live Blackjack, Roulette Live, Live Baccarat, Dream Catcher, Casino Hold’em, Monopoly Live, Lightning Roulette and Three Card Poker.
The many live dealer titles on offer are available in various languages and accept a variety of bet sizes.
Live game information
Total number of live casino games: 146
Live game suppliers
Gambling is a form of entertainment, and should be enjoyed responsibly. It should never be a means of earning a quick buck and you should never chase after your losses.
If you start to feel uncomfortable in any way due to your gambling, you can avail yourself of the below options and tools, which promote responsible gambling.
- Deposit Limits
- Reality Checks
- Time Out
- Temporary Suspension
If you require further help, you can either phone GamCare on 0808 8020 133 or else, install filtering software such as Net Nanny and CYBERsitter.
Got a question? The customer care at DrueckGlueck is dedicated to making sure you get the support you need in a friendly, efficient, and timely manner.
- Live Chat
- Email: firstname.lastname@example.org
- Phone: 0203 150 2541
I waited for around a minute until my live chat request was connected to a support agent at the casino. Despite it saying that I was connected, I still wasn’t getting any response in the chat box and actually typed ‘is anyone there?!’ until they finally responded. I was then asked for my username, address and date of birth before the chat could proceed. With all that confirmed, they seemed pretty slow overall to respond to a basic question about cancelling my bonus. After waiting for a while the agent did say that they had cancelled it and they would try and speed up my pending verification document too, which was nice of them.
I wasn’t really that impressed with the support. Although we did get there in the end, it seemed a bit of a struggle along the way. This, combined with the lack of any FAQ section on the site means I’ve got to take a couple of marks away for poor support here.
English, Finnish, Swedish, German, Danish, Norwegian
Email support languages
English, Finnish, Swedish, French, Spanish, Italian, Russian, Danish, Greek, Hungarian, Polish, Norwegian, Portuguese, Romanian, Turkish, Japanese
Live support languages
Phone support languages
DrueckGlueck Casino must run all necessary security and age verification checks from the moment you sign up for an account and make your first money deposit.
If we are unable to verify your details automatically, you’ll be requested to provide the below relevant documentation:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
When attempting to make my first deposit, I got a message saying that my account needs to be verified before I can add any funds. I located the ‘Upload Documents’ section in my account settings. The page stated the 2 documents that were required, including a useful ‘what we expect to see’ description to clarify exactly what they wanted from me. Below this was a dropdown menu where I could select the type of document I was submitting with the ‘choose file’ and ‘upload’ buttons below that.
When I selected ‘Proof of ID’ from the dropdown list, a full explanation of the type of document and format appeared. This was super useful to me, and it’s good to see casinos trying their best to make this process as simple as it can be. I uploaded the proof of address and ID documents they required and waited for a response. I received one in under 3 hours to say that the documents had been approved and my account was now verified.
This is a pretty impressive turnaround time and all credit to the casino for providing one of the best verification portals that I’ve seen to date. They’ve certainly gone a step further than most here to ensure everyone is clear on what proof they need to upload and how.
Choose from a number of quick and easy payment solutions at DrueckGlueck to make safe and trusted deposits and withdrawals. Your transactions are 100 protected by secure socket layer (SSL) encryption technology.
Clicking on ‘Deposit Now’ took me to the cashier section, which was showing their full range of accepted payment providers. I clicked on Mastercard Debit and entered the details plus my deposit amount and a code to claim the welcome bonus offer. I also had to tick a checkbox to say that I agreed to the terms and accepted the fund protection policy offered by the casino. I clicked on ‘Submit’ but got a message saying that my account needed to be verified. It would have been nice to know this before I made a deposit attempt.
Coming back a couple of days later, after completing the verification process, I followed the exact same steps and managed to deposit £40 into my casino bankroll. A few seconds after hitting ‘Confirm’ I got a message to say that my deposit had been successful along with an email to back this up.
As my account was already verified, I had no such issues when requesting a withdrawal. I navigated to the cashier section and clicked on ‘Withdraw’. My card details were already saved, so I simply entered the amount and put in my request. I wasn’t delighted to see the minimum £20 limit on withdrawals here, but it didn’t affect me this time thanks to an unusual winning streak!
It took just 7 hours for my withdrawal request to be approved, and the funds then hit my bank account immediately. This is a pretty speedy payout, but I’ve no doubt that it was achieved because of the verification I’d already gone through. It’s just a shame that the process was held up by this so much at the start.
Mastercard 3-7 working days, Visa 3-7 working days, Wire transfer 3-7 working days, Skrill 0-1 working days, NETELLER 0-1 working days, Trustly 0-1 working days, PayPal 0-1 working days, Bitcoin 0-1 working days, Maestro 3-7 working days
Charlie has worked in the casino industry for over 3 years, spinning thousands of reels along the way. He’s a pro at weighing up any casino game, site or bonus. Charlie loves free spins and tasty biscuits.