Hopa.com Casino (UK) is a thrilling mobile-first gaming experience, offering leading games by soft of the world's leading software game developers, including the likes of NetEnt and Microgaming.
The site is decked out with some great gaming content but it requires some UX experts to tidy up this organised mess. The congested website struggled with user experience issues, topped off with some questionable speeds.
When I arrived on the homepage I didn't know where to look, there was just so much going on. There is a lot of text all over the page, banner animations, winners feed and a cluster of game tiles cramped in. The site wasn't the cleanest or most attractive by a long shot. It was easy enough to navigate around with a clear top menu and some game categories.
The casino has been operating since 2005, which means that it's a veteran site. There aren't that many online casinos left who have been since the early days, but Hopa hasn't really used their experience to their advantage. It almost feels like they are just coasting on their name alone.
I experienced some slow load times while I was using a Safari browser. I decided the best thing to do was to move over to the Chrome browser which did improve the site's performance speed.
When it comes to safety and security, Hopa Casino has taken their players' concerns seriously. They have adopted the latest SSL encryption technology to keep both personal and financial information protected.
Most importantly, Hopa Casino is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. Hopa Casino is regularly tested for safety and fairness.
In short, Hopa Casino is a fully-fledged casino operator that's packed with great content and features but let down by slow speeds, a cluttered appearance and some UX hitches.
Hopa Casino first deposit bonus
Hopa has a neat bonus package for all new players. The first deposit bonus gives you the following:
1st deposit: 50% match bonus up to £50 + 20 spins
New UK players only, 18+. Minimum deposit: £10. Bonus is subject to a 35x wagering requirement. Different game weightings apply. Winnings received through the use of bonuses (no deposit) or spins shall not exceed £100. Please gamble responsibly. Full terms and Bonus terms apply. BeGambleAware.org.
If you are itching to get started, sign up for a Hopa.com Casino account to claim the following:
1st deposit: 50% match bonus up to £50 + 20 spins
2nd deposit: 25% match bonus up to £200
3rd deposit: 25% match bonus up to £250
You get a total of 100 free spins, which are credited at 20 spins per day. When you make your first deposit, you get the first 20, and the rest come in the next four days.
If you are ready to claim a welcome package worth £500 + 100 free spins, follow the below steps:
Sign up for a Hopa.com Casino account
Verify your account by email
Make a minimum deposit of £10
Your welcome offer will be credited to your account
It is common to see a bonus package that has a plethora of different bonus percentages sprinkled across all deposits, but Hopa did things in a bit odd way. When you have varying bonuses, some should be good while others are weaker. Here, every bonus is a sub 100 deal.
I decided against this offer as the first deposit offer was only 50%. It would have been more enticing to double my deposit, which is the industry standard for a first-time deposit offer. Had I claimed the bonus on the £40 deposit I would have got £20 back in bonus funds and would have to play through £700 before the bonus money would turn into withdrawable cash. The wagering itself is not the issue here, but rather the small bonus sum.
The promotions page only featured offers for their sportsbook players and nothing for the casino enthusiast. I was pretty disappointed with Hopa's promotional offering, there was nothing to excite me and keep me coming back for more.
Significant terms and conditions (hopa new player offer)
New UK players only, 18+.
Minimum deposit: £10.
Bonus is subject to a 35x wagering requirement.
Different game weightings apply.
Winnings received through the use of bonuses (no deposit) or spins shall not exceed £100.
Please gamble responsibly.
Extra and no deposit spins at hopa casino
In addition to your £500 welcome package, you are also eligible for 100 spins. Your free spins are awarded as follows:
1st day: 20 spins on Starburst
2nd day: 20 spins on Fruity Friends
3rd day: 20 spins on Book of Dead
4th day: 20 spins on VIP Black
5th day: 20 spins on Starburst
Unused spins expire within 24 hours of being issues. Winnings generated from the spins are converted into bonus money, subject to a 35x wagering requirement.
VIP / Special promotions - climb the hopa ladder
From the moment you sign up and start playing with real money, you'll earn yourself reward points, which can be converted into free bonus cash.
As you move up the VIP ladder, you can expect the following perks and rewards:
Faster withdrawals & higher deposit limits
Invites to VIP Live Tournaments
Birthday Bonus
Personalised offers
Monthly Cash Back
Compare Hopa Casino bonus
How does Hopa's welcome bonus rank up when put up against other online casinos? Pick a site and compare the bonuses.
Hopa Casino has partnered with leading software providers to bring you over 1,500 casino games under one roof. You can find games by NetEnt, Microgaming, Evolution Gaming, NeoGames, Blueprint Gaming and NextGen Gaming amongst many others.
I was overwhelmed by the number of games in view on this site. I was seeing seven games on one row with endless rows of games insight.
The menu filters the games down by ‘New', ‘Slots', ‘Classic', ‘Table Games', ‘Keno' and ‘All Games'. You can also search by game title or provider in the search field. The live casino lobby and scratch cards have a separate section on the site's main menu.
To try out a game I took it back to the old school and opened the cult classic Thunderstruck II for a spin. The game had some displays of lag but it was bearable. I picked out a more recent game with sharper graphics and more intuitive gameplay in NetEnt's Gorilla Kingdom. The lag was a little more noticeable so I jumped to Rainbow Riches where the lag increased. The reels spun for longer than usual and made play uneasy.
I moved over to the Chrome browser where the speed picked up. The live casino lobby offered a heap of live dealer tables from Evolution Gaming. The search filters included ‘Blackjack', ‘Roulette' and ‘Baccarat' but nothing to filter down to the likes of Dream Catcher, Football Studio and other games not played on a table. I played a few £1 bets on the wheel and still had no wins to report on. The performance of the game was pretty decent, no major loading issues compared to the Safari browser.
Hopa has a brilliant selection of games from the industry's top providers. The site speed can be improved but it still delivers respectable performance. I would recommend using your Google Chrome browser for this casino site (and any other) as it just handles better than Safari.
Desktop game information
Games 1600
Slots 1400
Table games 30
Jackpot games 35
The fully optimised mobile version of this online casino was more user-friendly. The top menu features 'casino', 'live casino', 'sport' and 'virtual sport'. The casino games menu is easy to navigate but a little squished together. However, it's very much tolerable so not a total gutter ball.
The games are far more organised on mobile. Swiping through the games library was to my liking. I picked out Book of Dead and found the gameplay to be superior, no lag and untroubled play with every spin. Hopa has a dedicated mobile app available on iOS and Android devices. However, I found the app to be a tad slower than the mobile site, this was also reflected in the app reviews.
You can also forget the app if you don't want to install such things on your mobile. You simply need to input the address into your mobile web browser Regardless of the operating system, you can enjoy numerous mobile casino games directly on your Android, Apple, Windows or Blackberry devices.
On the mobile site, you can sign up for an account, claim various promotions, make deposits and withdrawals and chat with customer support if you need to.
Live casino games are available in large numbers here on Hopa. Hopa Casino has some of the finest titles available for you to enjoy.
The selection comes from Evolution and Pariplay. These two suppliers have been known to produce some of, if not the best live casino experiences online.
You can play blackjacks, roulettes, baccarats, game shows, dice games and many others on your desktop or on mobile.
Live game information
Total number of live casino games 115
Once I hit the deposit button I only needed to fill in the basic bank details and complete my deposit. Hopa offers PayPal, Skrill, Paysafecard and debit card as payment options. I made a £40 deposit using my Visa debit card but I was charged £41 which included a deposit fee. I always sigh when I have to pay fees for making a deposit, it just hurts me.
Hopa has a dedicated ‘cash out' section within the menu. I tried to withdraw the remaining £19.60 in my account but it would only allow me to withdraw £19. It automatically rounded up the withdrawal to the pound. I don't know why I couldn't withdraw my full balance, it certainly had nothing to do with technical limitations. I proceeded to withdraw my £19 and had no choice but to use the remaining £0.60 left in my account on a couple of spins.
I received an email the next day to inform me that my withdrawal was being processed. It took an additional five working days for the money to arrive in my account. Overall, the timing was acceptable but with the fees on top, I would have expected a quicker process.
Deposit methods (hopa uk players)
Withdrawal methods (hopa uk players)
hopa casino Withdrawal times
Mastercard 1-8 working days
Visa 1-8 working days
Wire transfer 1-8 working days
Skrill 1-3 working days
NETELLER 1-3 working days
Trustly 1-3 working days
PayPal 1-3 working days
Hopa Casino is relatively straightforward. They have created comprehensive Help and FAQ pages that cover a range of topics. If you still require assistance, the Hopa support team is available! You can use:
Live Chat
Email
You can access the live chat feature through the icon in the top right corner of each page. Selecting ‘contact us' also brings up two links, one for live chat and one for email. The support operation hours are between 8 am and midnight, every day of the week. These hours are pretty decent, covering peak playing times.
The live chat button opened up the chatbox and some FAQ categories. These categories make it easy to nail down your issue by taking out the effort to find the answer to a query. The chat starts with ‘Please type in your query below and a support representative will be with you shortly.' There was no indication of how long it would be before a support agent was available. I waited three minutes before someone jumped on and responded. I would have felt more at ease if there was a countdown timer or a queue position visible.
I was impressed with the support representative's politeness and efficiency in solving my issue. After each chat, you can provide feedback on the service. This shows that Hopa is dedicated to providing excellent support efforts.
Email support: ✅
Live support: ✅
Phone support: ❌
Hopa Casino is required by law to verify the age and identity of their players.
Hopa Casino would therefore require documentation prior to a withdrawal request. This is an industry standard and you'll only be asked to supply these documents once.
Whenever Hopa Casino is unable to verify this information automatically, you'll be asked to supply the below documents:
Proof of ID (passport, driving license, ID card)
Proof of address (utility bill, bank statement, official government letter)
Proof of Payment Method
The document upload area is found within the account section. Hopa's verification process is simple, you just upload your ID documents to the file uploader and that's it. However, there is no clear guidance on what documents are required.
I uploaded my passport but I wasn't sure if I needed to provide proof of address too. I asked support who confirmed that proof of address was needed but also stated that a front and back copy of the card I used to deposit was required before I could withdraw. This is only required for the first withdrawal but it had me wondering at what point would this have been mentioned if I didn't query it with support.
This process could have been made easier if this information was stated on the file uploaded page, instead of me having to wait for a support agent.
Hopa Casino is dutybound to protecting their players. While many players gamble responsibly, others might develop a gambling problem.
It is for this very reason that Hopa Casino has created the below options and tools that promote responsible gambling for their players:
Deposit Limits
Time Out Period
Self-Exclusion
Reality Check
If you or a family member require professional support and assistance, it is strongly recommended to get in touch with organisations, such as Gamblers Anonymous and Gambling Therapy Helpline.
Ville is an industry veteran, who has written thousands of gambling-related reviews and articles since 2009. He is an IT engineer with a passion for game and strategy optimisation, and to teach the world to play better.
Methodology
This review was made independently by Bojoko’s casino expert. Rating score is based on both
quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.
The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.
