- You can search via name of game or provider
- Live chat available
- Deposit and withdrawal fees
- Bad user experience (slow, unresponsive and badly designed)
Jaak Casino (UK) launched in 2018 and has since been gaining increasing popularity thanks to its varied collection of games and bonuses on offer.
For players who want access to the best casino games, Jaak Casino does not disappoint. Besides the welcome offer and the generous promotions on offer, you’ll also have access to popular and hot games by leading software developers.
While the casino takes player safety and fair play seriously, it also wants to ensure that they do so in a responsible manner. There is also a super friendly customer support team available at your beck and call to answer any questions you might have.
Are you craving the VIP treatment? Then you’ll be pleased that there are loyalty bonuses aplenty in store for you.
This UK casino is also licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. It regularly undergoes audits for player safety and game fairness.
If this sounds like the casino for you, keep on reading to see what’s in store.
Welcome to Jaak Casino, a clone casino devoid of any character. This is a real shame, as from what I heard Jaak used to have one of the coolest themes around. But, it seems like gone are the good old days when creativity and originality were at the core of Jaak Casino.
What this casino has is one of the worst user experiences I ever set my eyes on. When in the lobby, I wasn’t able to see the money I had available because of some serious design flaw. Accessing my account left me scratching my head until I hovered around the area and a drop-down menu materialised out of nowhere.
Aesthetically it’s as unpleasant as the user experience. It looks like a casino straight out of the late 90s when flat HTML was all the rage. Both on mobile and desktop I had some form of trouble when navigating the site. I tried different browsers just in case it was an issue of compatibility but nothing I did seemed to fix the casino.
Get off to a flying start with Jaak Casino. Sign up for an account and make a minimum deposit of £20 to claim the following offer:
- 100% Bonus up to £100 plus 100 free spins on Starburst with bonus code: JAAK100
Getting started is a doddle. Follow the below steps:
- Sign up for a Jaak Casino account
- Verify your account by email
- Make a minimum deposit of £20 using bonus code JAAK100
- Your welcome package will be credited to your account
- Free spins are credited across 5 days, 20 spins per day
I wasn’t able to take advantage of any of the welcome offers available to players. This is probably due to the other accounts I have with Aspire Casinos. The bonus itself isn’t too bad on paper.
Getting an extra £20 from a £20 deposit together with free spins is a great way to get the taste of a casino. The 35x wagering requirement is also not too bad and similar to current industry standards.
It also looks like Jaak takes up provider tournaments which are always nice to have. Many providers such as QuickSpin and Pariplay do have these interesting promotions across all casinos. It might be a long shot to win any of the prizes but it’s always nice to know that your bets are giving you a little extra chance to win other things.
First deposit bonus code
Jaak Casino's first deposit bonus code is JAAK100.
Significant terms and conditions
- New UK players only, 18+.
- A minimum deposit of £20 applies.
- Wagering requirement: 35x bonus.
- Max bet while wagering: £4.
- You have 24 hours to use any free spins.
- Games contribute differently towards playthroughs.
Please gamble responsibly.
Extra and no deposit spins
The £20 welcome offer will get you 100 free spins on the legendary slot game Starburst. The spins are credited to across 5 days with 20 spins per day.
Any earnings generated from the spins are subject to a 35x wagering requirement.
VIP / Special promotions
Once you become a loyal player at Jaak Casino, you’ll gain access to superb perks, including special promotions, extra bonuses and discounts.
The more you play, the higher you will climb up the loyalty ladder. Here are some of the benefits and rewards on offer:
- Birthday Presents
- Fast Withdrawals and higher deposit limits
- VIP Customer Support
- Personal Account Manager
- Personalised Gifts & Anniversary Bonus
There are more than 700 casino games available at Jaak Casino. Their focus in on slots, and that is where they shine. You can try out some of the greatest online slots ever made right here.
These high-quality games are supplied from reputable software game developers, including NetEnt, Microgaming, NextGen, Amaya and iSoftbet amongst many others.
Amongst some of the hottest games on offer, there is Wolf Riches, Starburst, Book of Dead, Mighty Sphinx and Mustang Gold to mention a few.
A few progressive jackpot slot games are also available, including Jackpot Jester and Divine Fortune. For players who prefer classic slot games, there are plenty of three-reel traditional options available.
Jaak Casino also has a dedicated section for scratchcards. Pick up a digital coin and scratch away to see if you won.
There’s a good selection of games at Jaak. Live casino games are missing so this is mostly a slot casino. There are some of the biggest studios with NetEnt, Play’n GO and Pragmatic Play available amongst others.
There are a few categories in case you don’t know what game you fancy playing. There is also an intuitive search box on the left-hand side where you can search either via the name of the game or provider. I wish the results were better displayed but I didn’t have much hope for
Since there was a Pariplay tournament on, I started with Wolf Riches. I kept on losing a bit and winning a bit but nothing interesting was actually happening, so I tried my hand at Play’n GO’s Agent Destiny. Here I lost most of the money I had made on Wolf Riches, so I went searching for something else with the tail between my legs.
Desktop game information
Desktop game providers
Jaak Casino is also able to cater to mobile casino games. The site is fully compatible and fully optimised to work with Android, iOS and other devices.
You can play a myriad of mobile casino games directly from your smartphone and tablet. The site itself boasts a high-quality website to help you navigate around with ease.
Besides playing games, you can also make deposits and request withdrawals as well as get in touch with customer support.
The casino is as bad on mobile as it is on desktop. I half expected it to behave slightly better when I accessed it via the Chrome browser on an iOS device. I was wrong. At first, I thought it was my connection, but Jaak was slow on both WiFi and 4G.
Its design leaves much to be desired. Pages take ages to load and there is no way to see how much money you have left in your account when in the lobby. At least games do load up quickly (small mercies). I was able to have a good game of Reactoonz 2 before the game swallowed most of my funds and I had to stop.
Mobile game information
Mobile game providers
There are no live dealer games available at Jaak Casino.
Live game information
Total number of live casino games: 0
Live game suppliers
Jaak Casino provides players with a safe and fun online gaming environment.
If you feel that you are losing control over your gambling, you might want to avail yourself of the below tools:
- Daily, Weekly and Monthly Limits
- Reality Check
If you require professional support and assistance with problem gambling, it is worth searching for local organisations in your area. You can also reach out to GamCare and Gamblers Anonymous.
Jaak Casino is committed to supplying its players with due care and attention. If you have any questions or queries, you can reach the customer support via one of the below methods:
- Live Chat
- Phone: 020 3318 9367
Despite my many troubles with Jaak, I didn’t need to get in touch with customer support. However, if you do need to speak with someone, Live Chat is available every day between 8 am and midnight (CET). There is also the possibility to email the customer agents.
Opening the Live Chat window will also give the option to look through their FAQs. This comes complete with a search option which makes looking for answers a lot easier.
English, Finnish, German, Norwegian
Email support languages
English, Finnish, German, Norwegian
Live support languages
English, Finnish, German, Norwegian
Phone support languages
As a UK-licensed casino and operator, Jaak Casino must confirm the age and identity of all their players.
Jaak Casino always tries to do this automatically and with the least amount of intrusion players. If they are unable to verify these details automatically, you will be asked to supply the below documentation:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
To sign up to Jaak simply click on ‘Join’ found in the top left corner. The process is simple with its 2 steps where you are asked the usual personal information. As soon as this is done, a popup will let you know that confirmation was sent to your email. Here you can also set any reality checks or deposit limits.
Within the email, there is information about an account and a link to verify your email address. After verifying this, I was able to start exploring what this casino has to offer. As for cashing out, I didn’t need to send in any documents to process my withdrawal.
You can make deposits and request withdrawals in a safe and secure manner at Jaak Casino. Jaak Casino has multiple transfer methods available for their international customers. Some methods are only available in certain regions. You can avail yourself of the below payment methods:
- Debit Cards
- Prepaid vouchers
You will find the usual depositing suspects at Jaak Casino. Depositing is relatively stress-free and I managed to deposit £40 using my Mastercard Debit Card within just a few seconds. Unfortunately, there is a cheeky 2.5% depositing fee associated with a card deposit. Cheeky is being nice as in the year 2021 I don’t expect casinos to charge £1 to process a debit card deposit.
After my deposit, I went back to the lobby and noticed my balance was at £0. However, at the same time, I also received a deposit receipt. I was trying to refresh but the website wasn’t responding. This is not the first time this happened to me with Aspire Casinos. Rather than chewing the keyboard with frustration, I decided to return to the casino later and closed my laptop. When I returned later, I noticed I still couldn’t see my money. Turns out it is a serious design flaw on the desktop (this happened when using both Chrome and Safari on Mac). To be able to see your money, you will need to highlight the area where it is.
Cashing out is easy once you have found the invisible drop-down menu (located just near your account icon). Simply click on cashout and you will be taken to the withdrawing page. There is a minimum withdrawal of £10 and, surprise surprise, another withdrawal fee. Yes, that’s another £1 for a £21 withdrawal. It took around 24 hours to process my withdrawal and the money eventually made its way to my bank account after 2 days.
Mastercard 3-5 working days, Visa 3-5 working days, Skrill 5-7 working days, NETELLER 0-1 working days, Maestro 5-7 working days
Mel has been writing for the past decade covering anything tech from software to gaming. Poker is her card game of choice, and she does enjoy feature-rich slots, but her real passion is competitive FPS games.