Lucy Casino review (UK)

When you start your journey on Lucy Casino, you get a welcome bonus on your first deposit.

• 1. deposit: Win up to 500 bonus spins on Starburst

Your bonus comes in the form of a spin on the Mega Reel. This is Lucy Casino's bonus wheel, and it is loaded with different deals for different games. The grand prize is 500 spins on Starburst, which does sound like a sweet win.

Now, this is both a great way to make a bonus and also a really terrible one. Additional excitement is all fine and good, but the wheel does have a space with zero spins on it. That is going to be a crushing start for someone who was looking forward to some extra spins.

The spins do come with some hefty terms, which make it difficult to cash out from them. First, they have a 65x wagering requirement, which is nearly double of what most casinos have. The second issue is the withdrawal cap, which is your lifetime deposits or £250, whichever is smaller.

The bonus is a fun one, but you shouldn't really view it as a thing that can pay out. Just think of it as a fun little extra that lets you spin those slots for a few extra times, and that's it. Then there will be no disappointments.

Significant terms

• New UK players only, 18+.
• Minimum deposit: £10.
• Wagering requirement: 65x.
• Max conversion: lifetime deposits (up to £250).

Please gamble responsibly.

VIP / Special promotions

Lucy Casino has a fun little achievement hunt for all their customers. You can see a list of tasks you can complete on the casino, and doing so will earn you trophies. Get enough of these trophies and you will gain a level, which then unlocks more spins on the Mega Reel. The higher your level is, the better prizes can be found on the Mega Reel.

Lucy Casino is stacked. This game library has a ton of great titles and plenty of different styles of games to choose from.

It doesn't matter if you like slots, scratchers, table games, live casino, video poker or even proper bingo, Lucy Casino has got you covered. This is one of the biggest strengths of the casino, and I, for one, was really happy to play around here for a good while.

The games are organised fairly simply. You got your Hot Slots, Jackpots, Table Games, Scratchcards, Newest, Your Favs and so on. Here, I would like to see some improvement. Table games has both regular and live casino games mixed together, which does make things a bit messy. The other fact is that they have over 2,000 slots in one list, with no other way to narrow it down. Sure, the page is fast, but browsing through them all is not fun.

When I played on Lucy Casino, I had a blast. When you become familiar with the way Jumpman network casinos set up their games, you can quickly browse the lists and know where things are. The thing that never ceases to amaze me is just how fast the listings are. No matter how many icons you have on the screen at once, it doesn't make the browser laggy.

Desktop game information

• Games 2400
• Slots 2200
• Table games 25
• Jackpot games 60

Pragmatic Play, OnAir Entertainment and Authentic Gaming; with these three studios, Lucy Casino has built themself a fine live casino service.

There is plenty to play when it comes to different games, and that means game shows alongside the classic table games. I do like how the game developers have embraced the game shows and given players more variety.

While playing on Lucy Casino, I had a good time. The games were easy to find, quick to load and worked well on both desktop and phone. Top marks here.

Now, I would prefer if they split the table games from the live casino altogether. This was fine in the earlier years when there were only a couple of live tables, but now that they are more prevalent, they should get a category of their own.

Live game information

• Total number of live casino games 65

Playing on the go has never been easier. Lucy Casino, just like all the other brands in the Jumpman network, are perfect for mobile players. The casino design is simple and easy to understand.

Playing games or handling your account details, everything is clear and straightforward. The footer menu has some helpful buttons and some odd choices, and the casino menu can be easily accessed.

On most casinos, I do prefer to play on desktop with a mouse, but here, the mobile user interface is so well done that I often choose it. Some casinos try to cram too many things on the screen at once, but not Lucy Casino.

In short, Lucy Casino has a great mobile casino, which I can wholeheartedly recommend.

Deposits are fast and easy on Lucy Casino. You can add three deposit methods to your account, which can be debit cards, PayPal account, Skrill and Neteller, as well as Pay by Mobile service. I wish they would have something else than just preset deposit sums available, but that's fortunately not a big deal.

There are two things that an issue on Lucy Casino and they both relate to withdrawals. The first is speed, and the second is the fees.

Withdrawals are processed by the casino staff, and all requests are checked manually. The casino reserves 72 hours to check and process the requests. This is pretty horrendous, as the best casinos do this in less than 5 minutes.

The other issue is the fees. Every withdrawal is subject to a flat £2.50 withdrawal fee. I can understand a fee if you would let players take out as little as they wanted, but with a withdrawal minimum of £10, this is just something you shouldn't be doing. It incentivises players to keep their money in the casino, which means they eventually end up losing them.

Deposit methods at Lucy Casino

Withdrawal methods at Lucy Casino

Lucy Casino withdrawal times

• Mastercard 2-3 working days
• Visa 2-3 working days
• PayPal 1-2 working days
• Skrill 1-2 working days
• NETELLER 1-2 working days

Lucy Casino is not a place for those who live on the fast lane. This is very evident when it comes to customer support. The quality of service is good, but the speed is not.

You can start off by reading the FAQ, which does have some good answers but nothing groundbreaking. Then the next step is to email the support, as that is the only way to reach them.

Now, this wouldn't be so bad if the support was quick to answer, but that is not the case on Lucy Casino. They say the agents will get back to you within two business days. To be fair, usually they are faster, but you have to be prepared for the full wait.

• Email support: ✅
• Live support: ❌
  
• Phone support: ❌
  

Knowing who their customers are is mandatory for all UK online casinos. This is why you need to provide truthful information when you sign up and later verify those details.

To fully verify your account, you need to provide the casino with the following:

• Proof of identity
• Proof of address
• Proof of deposit

You can check your account's verification status and upload the required documents from the My Account page. Just click Upload Documents, and you can see what is needed at any point.

We always advise you to verify your account as soon as possible. This will make withdrawing funds much faster, as you will not be able to do so until your documents have been processed.

Safety and security are key factors for Lucy Casino. They are licensed by the United Kingdom Gambling Commission, which is a great start by itself.

Getting a UKGC license requires the casino to do things correctly. Data security needs to be in check, and the players must be taken care of.

Lucy Casino does provide the players with some responsible gambling tools, though not as many as I would hope to see. You can pretty much just add reality checks, set limits on your deposit, and then take a break or exclude yourself.

You can set your own limits from the Responsible Gambling page or adjust them by contacting customer support.