- Simple and straightforward
- Good customer support
- High bonus wagering
- Slow withdrawal process
Moon Games casino (UK) takers online gambling punters on an interstellar voyage on its space-themed interface. Along the way, you’ll be invited to feast your eyes on numerous slot games by some of the industry’s leading game providers.
Moon Games boasts a unique user-interface that is easy to navigate with everything accessible at first glance.
Currently, there are more than 600 casino games, covering a wide range of gaming options, including slot games and table games by game providers NetEnt, Eyecon, Microgaming and WMS amongst many others.
Players who enjoy playing on the go will be pleased to learn that the casino site is fully accessible across all mobile devices. If you prefer, there is also a downloadable mobile casino app available for iOS users.
Owned and operated by 888 Holdings, Moon Games ticks all the right boxes when it comes to safety and security. It is licensed and regulated by the Gibraltar Gambling Commission and the UK Gambling Commission.
On top of that, it actively works with trustworthy payment processors to ensure that your personal and financial information are kept under wraps.
Keep on reading to learn more about Moon Games Casino.
I was very much intrigued by the name of this casino and the celestial theme featured all around the site. Read: I was looking for an out of this world bonus. Unfortunately, this wasn't the case.
Layout-wise, the site feels very similar to other 888 casino sites. This is a plus as all these sites come with simple and straightforward navigation.
On the top-right hand side of the screen, there is quick access to any ongoing promotions and any other goodies or rewards available. The rest of the site focuses mainly on slots but there is also access to a few Slingo games.
With a good selection of NetEnt games, you will feel right at home if you’re a fan of the provider. However, if you want something different you might want to look elsewhere.
This casino boasts many more games from providers such as Eyecon and Studio8. But I did find myself missing some of the old-time favourites. There are times where nothing will satisfy a Mega Moolah or Book of Dead craving.
There is an exciting offer awaiting all new sign-ups. Register for an account and make a minimum deposit of £10 to claim the following offer:
- Spin the wheel and win up to 555 bonus spins
Getting started only takes a couple of minutes. Follow the below simple steps:
- Sign up for a Moon Games Casino account
- Verify your account by email
- Make a minimum deposit of £10
- Your welcome offer will be credited to your account
Moon Games’ welcome bonus was a little confusing. On the homepage, the banner says there is a 100% welcome bonus and 100 Free Spins. Once I signed up and went to the promotions page the headline mentioned the 100 spins again. But the short-form terms and conditions only mention 50 spins.
Once I chose the welcome offer and clicked on deposit now a popup appeared showing me the cashier. I deposited £40 and got an extra £40 in bonus money and 40 free spins. The spins were on Starburst, not Gonzo’s Quest as highlighted in the Terms and Conditions.
I also thought I would receive 100 spins no matter how much I deposit so this left me scratching my head. In my voucher section, I only had 20 spins to use today and another 20 which would unlock 4 days later. I went to reread the terms and conditions and there was no such mention of this.
I got in touch with support and they explained that the ‘Stack Voucher’ will unlock every day and give the promised 20 spins.
They also confirmed Gonzo’s Quest was the game the spins were meant to be on. I said I didn’t mind the spins being on Starburst (it goes better with the casino’s theme after all). And frankly, all I wanted was to go back to my game.
I played my first batch of 20 spins on Starburst and won a grand total of £0.55. I thought wagering that wouldn’t be a problem until I realised the wagering requirements are 85x! That meant I would need to wager around £45 for 55p - quite disappointing
Significant terms and conditions
- New UK players only, 18+.
- A minimum deposit of £10 applies.
- Deposit bonus is subject to a 50X playthrough.
- Various game contributions apply.
- Please gamble responsibly.
Full terms and apply.
VIP / Special promotions
Moon Games Casino does not currently run any VIP and loyalty programs.
Moon Games Casino currently has more than 600 gaming options covering a broad spectrum of gaming preferences. It offers online slot games, jackpot games, card and table games as well as speciality games.
The games are powered by some of the industry’s leading game providers, including NetEnt, Evolution Gaming, WMS, Dragonfish, IGT and Cassava.
Amongst some the hottest slot games on offer, there is Starburst, Cash Noire, Narcos, Jack and the Beanstalk, Gonzo’s Quest, Legendary Excalibur, Berryburst Max and Arctic Madness amongst others.
Players who want to try their hand at winning a jackpot can avail themselves of various options, including Saved by the Bells, Nightmare on Elm Street and Shaman’s Dreams amongst others.
There is also a small selection of card and table games, covering a range of Roulette and Video Poker options.
At Moon Games, you will find a decent selection of slots. Unfortunately, I couldn’t find some of my favourites offered by providers such as Push Gaming and Yggdrasil. But if you’re a fan of NetEnt then you will find something to tickle your fancy here.
After playing my 20 free spins and only winning 55p on Starburst, I didn’t want to continue playing on NetEnt games. I went looking through the site to see if something would catch my eye. On the plus side, the site is very easy to navigate. All games are categorised according to what’s trending, new game, daily jackpots etc.
I had a few Microgaming games in mind which I fancied playing. Rather than going through the whole catalogue, I searched for them. But the search bar wouldn’t work. I went through the trending slots and settled on Stampede (Super Jackpot) by Eyecon.
I spent quite a bit of time here trying to get the actual ‘stampede’ which is when 3 elephants appear. When I did enter the bonus round I won 10 in-game spins and only £1.75. This was very disappointing considering I had lost £15 and wagered twice the amount.
I closed the window - as these games open in new windows rather than within the casino site - and vowed never to play Stampede again.
Desktop game information
Desktop game providers
Moon Games have built their site using the HTML5 technology to ensure that players can access the site, regardless of the device they are using.
The site is thus fully-responsive and works seamlessly on small screens, such as that of smartphones or tablets.
Whether you own an iOS, Android or Windows phone, you can access more than 600 mobile casino games, anytime and anywhere.
Spin to win the best online slots in the UK from all your Android and iOS devices! You can also download the Moon Games app for iPhone and iPad for free!
Apart from the issue of games opening up in new windows the desktop version of Moon Games is a good one. But it is on mobile that you will get the best experience of this website.
It is obvious that this casino was designed to be fully enjoyed on mobile-first, than on desktop. I used Google Chrome on my iOS device to access all the Moon Games has to offer. I loaded up Hotline 2 on my phone and the retro 80s soundtrack made spinning the reels even more enjoyable.
Mobile game information
Mobile game providers
There are currently no live dealer games available at Moon Games.
Live game information
Total number of live casino games: 0
Live game suppliers
Moon Games goes above and beyond to respect the highest standards of quality while offering a safer user experience that helps players play responsibly. It ensures fairness and integrity.
They want players to enjoy their products responsibly. If gambling stops being fun and entertaining, Moon Games recommends to players to use their responsible gambling tools to help curb off problem behaviours:
- Deposit Limits
- Account Closure
There are many organisations that are ready to offer help and assistance to players who might be vulnerable to problem gambling.
Please get in touch with BeGambleAware, GamCare and Gamblers Anonymous to discuss your issues.
Moon Games customer support agents are ready to answer any questions and queries you might have. They can be contacted via one of the below methods:
- Phone: 0800-279-3222
- Email: support@Gamessupportonline.com
I received my bonus and noticed it was different to what was advertised so I contacted support. You can get in touch via an 0800 number or email. There is no live chat available.
I called the 0800 number and within a few seconds, I was connected with Jessica. I explained my problem and she asked for the usual details. I gave her my account information and she explained that it takes a while for all the spins to appear in the voucher section.
She also confirmed the spins were assigned to the wrong game. I said it didn’t matter which game the spins were on. Although in hindsight I wish I didn’t since I only got a 55p win from Starburst.
I didn't manage to find any FAQs on the website so if you do run into a problem you will need to get in touch with support.
Email support languages
Live support languages
Phone support languages
Moon Games promotes a safe gaming environment for all its customers.
In certain circumstances, you may be required to provide certain documents as part of their online fraud and money laundering prevention procedures.
You'll be requested to send in the following documents:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
Creating an account with Moon Games is so easy. It’s a quick four-step process starting with your name, date of birth and gender. Then you move on to providing your address.
Here Moon Games will notify you that they will run a check to make sure you listed the correct mailing address. This will also activate your account.
After that, you are invited to fill in your phone and email address. Finally, you’ll need to choose a username and a password together with your profession. Your account will be verified there and then and you will be able to deposit straight away.
Even when withdrawing I didn't need to provide any documentation. I assume the address check together with depositing with a bank card means there’s no need for a KYC to withdraw.
Moon Games accepts most payment methods including PayPal, Paysafe, Visa card, Debit card, Master card, and Apple Pay.
Click on ‘Deposit’ found in the top middle of the casino and the cashier will pop up. Depositing can be done via Debit Card, Paysafecard or through PayPal. If you have any problems with a deposit you will also notice there is a helpline within the cashier popup.
I entered my Debit Card details and this was added as a payment method. In the next page, I was able to input how much I wanted to deposit. In this case, it was £40. Here I also got the chance to choose whether I wanted a straight deposit or one with a bonus.
ou will be encouraged to up your deposit to receive extra money. It goes without saying that having the 100% bonus active will give you more bonus money. But the amount of spins remains the same so I ignored this and went ahead with my deposit of £40.
Withdrawing can be a bit more straightforward. On desktop, I needed to click on the green deposit button to launch the cashier. I then needed to click the 3 dots on the left-hand side of the popup to open a side menu. Then I clicked on more options.
Finally, I got to choose 'Withdrawal.' I went ahead and withdrew £20 after forfeiting my welcome bonus. After 4 days I received an email letting me know my withdrawal was successful. Two days later the money was in my bank account.
Mastercard 3-5 working days, Visa 3-5 working days, PayPal 2-5 working days
Mel has been writing for the past decade covering anything tech from software to gaming. Poker is her card game of choice, and she does enjoy feature-rich slots, but her real passion is competitive FPS games.