Platincasino review (UK)

When depositing £40, I received an extra £50 of bonus money and 10 free spins on Starburst. I immediately went onto the slot but nothing much came out of the free spins. However, I was very happy with the amount of bonus money I received as the welcome bonus.

Bonus money and money won from spins have a wagering requirement of 30x, which is quite doable and just below industry standards. Real money and bonus money are clearly marked within the main menu in the top-right corner. Clicking on the amount will give a breakdown of the money together with a bar showing how much is needed to be wagered.

Keep in mind that as long as you have an active bonus, some games will be locked even if you are playing with real money. When I saw this I wanted to forfeit the bonus so that I could play whichever games I wanted, however, I didn’t find a way to do this myself without asking for a withdrawal. I’m sure support would have helped me here but I didn’t want to get in touch for such a silly matter. I withdrew some money which automatically forfeited the welcome bonus and then I was able to play the games I wanted to.

I started my journey by visiting Madame Destiny Megaways. Here a popup told me that this game supports bonus money but this will only be used after the real money is exhausted. Madame Destiny didn’t show me any riches so I continued exploring the casino to see what it has to offer.

Platincasino’s categories are an organised person’s dream. Categories range from the usual popular and new games to ones that fit the promo you have active and tournament ones. The search bar is intuitive and you’re also able to search via games developer.

I tried a few more slots including Reactoonz and Yokozuna Clash but nothing interesting happened here, so I wanted to head over to the Live Casino. However, here a popup informed me that as long as I have an active bonus I couldn’t play live casino games. The same thing happened when I tried to play Mega Moolah. I do understand this but I think it would make more sense for the casino to say what games don’t count towards wagering or aren’t playable with bonus money rather than block them altogether. After all, I was playing with my real money here.

Going back to the Live Casino games, Platincasino has a great selection of Roulette, Blackjack, Baccarat and other live game shows. All these are provided by Evolution and perfectly complement their selection of slots.

Accessing Platin Casino through the Chrome browser of an iOS device, I was impressed how they managed to maintain a top-notch experience even on mobile. Dare I say, the mobile experience is even more refined than desktop. Everything is neatly accessible via the burger menu on the top-left corner.

I was able to play the slots in portrait mode which, in my opinion, is a lot more comfortable. First up I played a few rounds of Mega Moolah followed by Reactoonz 2. Here I managed to trigger the Gargantua and netted a neat 100x win from it.

On the top left corner, you will notice the support button. Once you click here the support portal will open with plenty of choices linked on the left-hand side. There is also a link to the FAQs. Unfortunately, these are all under one long list and there is no way to search through them. Here you will also find an email address for customer support.

Live Chat is also available by clicking on the icon floating in the bottom right. It is available between 8 am and 10 pm and when opening the chat window, there is also a lead time of when you can expect to be served.

I was surprised at how quick the registration process was at Platincasino. Three simple steps, of which the first two consisted of the usual personal information. In the third step, I was asked to verify my account either via a text sent to my phone number or email. I chose email and was verified within seconds.

Once I went to deposit, a message on a very hard to miss yellow popup let me know that once I reached £1700 worth of deposits then the casino would ask for validation documents. This yellow popup will countdown according to how much money you deposit so you will always know when this threshold is reached and KYC is required.

This is the first time I saw a casino being so upfront with deposit thresholds and when the need for KYC will be triggered. It’s refreshing to see such transparency.

Even depositing is a breeze with Platin Casino. They have several depositing methods available but I used a Mastercard Debit to deposit £40. Within the depositing screen, you can also choose which bonus you would like to use. And just below that, you will also have workings of that same bonus together with a reminder of any wagering requirements. Again, thoroughly impressed by the transparency of it all.

There is a minimum withdrawal of £5 and there are no fees associated with cashing out. As you cash out, a popup will also explain the kind of time it will take for the money to hit your account. The process was swift and easy. My £20 withdrawal was processed within less than 24 hours and the money was in my account 2 days later.