Platincasino is serving up some of the hottest slots in the business together with a great customer experience. Even though I’m still scratching my head and wondering what platin means, there was no head-scratching when it came to creating an account, depositing and withdrawing. All processes went so smoothly and it was a very welcome and pleasant surprise.
This casino is all for transparency. Nothing is hidden from the customer and all the information you may need is clearly presented. There is a great selection of slots and live casino games, all neatly categorised with the option to search by the game developer.
Formed back in 2013 with the intention of creating a new breed of online casinos designed to entertain, Platincasino is a reputable British online casino that’s fully licensed and regulated by the British Gambling Commission.
Apart from that, they collaborate with some of the best software designers and developers from around the world including NetEnt, Play’n GO, Microgaming, Red Tiger, Quickspin, and Yggdrasil amongst others, offering some of the best games online casinos in the UK have to offer.
This feels like a casino built by casino players for casino players. The user experience is that good. My only criticism of the whole process is not being able to forfeit the bonus myself without having to deposit. Other than that, in my experience, I couldn’t find any faults.
The Welcome Bonus is 100% up to £25 + 50 bonus spins.
No overly complicated Bonus Rules. Take your Bonus and play - that's it. In addition Platincasino offers players monthly promotions and contests.
When depositing £40, I received the deposit bonus along the bonus spins on Starburst. I immediately went onto the slot but nothing much came out of the spins. However, I was very happy with the amount of bonus money I received as the welcome bonus.
The welcome bonus does require the standard wagering. Just play with it until you complete the 35x wagering requirement, which is quite doable and around the industry standards. Real money and bonus money are clearly marked within the main menu in the top-right corner. Clicking on the amount will give a breakdown of the money together with a bar showing how much is needed to be wagered.
Keep in mind that as long as you have an active bonus, some games will be locked even if you are playing with real money. When I saw this I wanted to forfeit the bonus so that I could play whichever games I wanted, however, I didn’t find a way to do this myself without asking for a withdrawal. I’m sure support would have helped me here but I didn’t want to get in touch for such a silly matter. I withdrew some money which automatically forfeited the welcome bonus and then I was able to play the games I wanted to.
All Promotions are strictly 18+.
First deposit bonus code
You don't need a bonus code to claim Platincasino's first deposit bonus.
Significant terms and conditions
- 35x wagering requirement.
- £10 minimum deposit.
- £100 max withdrawal.
- £5 max bet.
- 14 days to fulfill the wagering requirement.
- Promotions are in good faith to Players who use our Services for entertainment purposes.
- Our offers are limited to one person, family, household, email, telephone number, payment account number and shared computer.
- Bonuses are awarded at Our discretion and We reserve the right to govern how bonuses are used before withdrawing them.
- Specific T&Cs apply to each bonus or promotion
Extra and no deposit spins
50 Freespins, given on 5 consecutive Days.
VIP / Special promotions
We'll have special Bonus Offers and Promotions for VIP Players.
Platincasino provides a huge selection of games. Over 1,300 games from top providers as Netent, Quickspin, Play'n GO and Evolution Gaming.
You can find the hottest new games, the best evergreen slots, classic table games and a great selection of live tables. No matter what your favourite is, they got it covered.
Platincasino’s categories are an organised person’s dream. Categories range from the usual popular and new games to ones that fit the promo you have active and tournament ones. The search bar is intuitive and you’re also able to search via games developer.
Check out the top games, like Starburst, Gonzo's Quest Megaways, Valley of the Gods, Guns 'N Roses, Reactoonz or Blinged. These games have been very popular among the players in Platincasino.
I tried a few slots including Reactoonz and Yokozuna Clash but nothing interesting happened here, so I wanted to head over to the Live Casino. However, here a popup informed me that as long as I have an active bonus I couldn’t play live casino games. The same thing happened when I tried to play Mega Moolah. I do understand this but I think it would make more sense for the casino to say what games don’t count towards wagering or aren’t playable with bonus money rather than block them altogether. After all, I was playing with my real money here.
Going back to the Live Casino games, Platincasino has a great selection of Roulette, Blackjack, Baccarat and other live game shows. All these are provided by Evolution and perfectly complement their selection of slots.
Desktop game information
Desktop game providers
Accessing Platin Casino through the Chrome browser of an iOS device, I was impressed how they managed to maintain a top-notch experience even on mobile. Dare I say, the mobile experience is even more refined than desktop. Everything is neatly accessible via the burger menu on the top-left corner.
I was able to play the slots in portrait mode which, in my opinion, is a lot more comfortable. First up I played a few rounds of Mega Moolah followed by Reactoonz 2. Here I managed to trigger the Gargantua and netted a neat 100x win from it.
All of the games are mobile ready and everything is easy to navigate on all kind of devices. It doesn't matter if you have an Android device or an Apple device, nor does it matter if you have a phone or tablet. Every device is welcome and playing is easy.
Mobile game information
Mobile game providers
Platincasino is offering a nice selection of games from Evolution Gaming. This spells both quality and quantity. Evolution is the biggest name in live casino entertainment.
Something special about the offer is that you can play all live casino games with bonus money.
The live tables are also available on mobile. You can play on the go no matter where you are.
Live game information
Total number of live casino games: 160
Live game suppliers
At Platincasino, they are aware that most of the players play for pure entertainment purposes, however, there are a few players who may lose control over their gaming. This is something they take seriously and fully support and promote Responsible Gambling. They are there to help ensure that you continue to have fun, and enjoy safe and controlled gaming.
Platincasino encourages their players to set limits to them and give them easy access to Self Exclusion, both temporary and permanent. They're also providing easy and fast links to various Gambling Therapies, Assistance and Tools for technical Self Control.
The support team is always available if players need assistance or ask for further contacts. The goal is that everyone has fun playing and can do so responsibly.
On the top left corner, you will notice the support button. Once you click here the support portal will open with plenty of choices linked on the left-hand side. There is also a link to the FAQs. Unfortunately, these are all under one long list and there is no way to search through them. Here you will also find an email address for customer support.
Live Chat is also available by clicking on the icon floating in the bottom right. It is available between 8 am and 10 pm and when opening the chat window, there is also a lead time of when you can expect to be served.
They'll take care of all problems and will help best as possible. There's also individual VIP Support available if you qualifiy for Platin Casino's dedicated VIP Program.
Email support languages
Live support languages
Phone support languages
I was surprised at how quick the registration process was at Platincasino. Three simple steps, of which the first two consisted of the usual personal information. In the third step, I was asked to verify my account either via a text sent to my phone number or email. I chose email and was verified within seconds.
Once I went to deposit, a message on a very hard to miss yellow popup let me know that once I reached £1,700 worth of deposits then the casino would ask for validation documents. This yellow popup will countdown according to how much money you deposit so you will always know when this threshold is reached and KYC is required.
This is the first time I saw a casino being so upfront with deposit thresholds and when the need for KYC will be triggered. It’s refreshing to see such transparency.
Note, that if they are unable to verify your identity details during the registration process, they reserve the right to close your Player Account until the verification process is complete or request additional documentation (for example, source of wealth and source of funds).
To verify your identity, you must provide Platincasino with satisfactory proof of identity which can be a copy of a valid:
- Passport, driving license or citizen card.
You must also provide them with a satisfactory proof of address which is not more than three (3) months old. The proof of address may be:
- A recent utility bill, a bank statement (where the address is clearly stated) or a governmental document.
If sufficient verification documentation is not provided, the casino has the right to confiscate/void the winnings.
Depositing is a breeze with Platin Casino. They have several depositing methods available but I used a Mastercard Debit to deposit £40. Within the depositing screen, you can also choose which bonus you would like to use. And just below that, you will also have workings of that same bonus together with a reminder of any wagering requirements. Again, thoroughly impressed by the transparency of it all.
There is a minimum withdrawal of £5 and there are no fees associated with cashing out. As you cash out, a popup will also explain the kind of time it will take for the money to hit your account. The process was swift and easy. My £20 withdrawal was processed within less than 24 hours and the money was in my account 2 days later.
Generally speaking, the payments are processed in up to 24 hours for Epayments and 1-3 business days for Bank Transfer.
Mastercard 1-3 working days, Visa 1-3 working days, Wire transfer 1-3 working days, Skrill 1-24 hours, NETELLER 1-24 hours, Trustly 1-24 hours, EcoPayz 1-24 hours