Plush Casino review (UK)

Feast your eyes on a swanky welcome bonus when you register for a Plush Casino account:

• 1st deposit: 100% match bonus up to £100 + 100 spins on Starburst

This step-by-step guide should see you getting started quickly:

1. Register for a Plush Casino account
2. Deposit £10 or more
3. Your funds will be added to your account

I hopped over to the promotions page and looked into the bonus details. The bonuses were clear and every bit of important information was quickly available. Those terms are something you actually should check out before taking the bonus.

The bonus comes attached with 40x wagering requirements (deposit plus bonus) with the spins valued at 10p per spin. Any wins from the free spins are attached to 40x wagering too. I was surprised to see that the spins are issued in one go, usually, a large number of spins like this would be distributed over several days. The spins need to be used within 7 days.

I think this is a decent welcome offer that gives some redemption to Plush - even if the wagering requirements are over the industry standards. Comparatively high wagering makes it difficult to cash out from the bonus. With the spins, on the other hand, you have a good chance of completing the wagering.

Significant terms and conditions

• New UK players only, 18+.
• A minimum deposit of £10 applies.
• Bonus is subject to a 40x wagering requirement (deposit + bonus).
• Various game weightings apply.

Please gamble responsibly.

Extra and no deposit spins

In addition to the generous welcome offer, you also earn yourself 100 spins on popular slot game Starburst. Each spin is worth £0.1.

All winnings earned from the spins are subject to a 40x wagering requirement.

VIP / Special promotions

The VIP club is on an invite-only basis. Once you hit the minimum deposit threshold, you'll be invited to join the club, where you can get your hands on cashback, exclusive bonuses and free spins.

Plush Casino game library is powered by leading game providers in the industry, including NetEnt, Microgaming, Blueprint Gaming and Pragmatic to mention a few.

At first impressions, I was impressed with the huge amount of games available and how well they were organised. The sidebar menu breaks the games down into categories such as daily drops, jackpots, live dealer, bingo, new games and more. Searching for a game on Plush casino was fantastically simple.

With circa 1,000 casino games on offer, there are games available in various themes. The majority of the games is made up of online slots. Amongst top player favourites, there is Starburst, Cleopatra Gold, Wild West Gold, Jack and the Beanstalk, Mustang Gold and Bonanza Megaways.

I was spoilt for choice. I decided to start with Vikings of Fortune and played £0.50 per spin. I liked the game view, Plush put a red curtain as the background and included a quick deposit feature, recommendation and other controls in view. The game performed exceptionally, no load issues at all.

Players who prefer the thrill of jackpot games will be pleased to learn that there is a blend of Daily Drops and Wins as well as progressive jackpots. Amongst top jackpot game favourites, there is Wheel of Fortune, Divine Fortune, Wolf Run, Golden Goddess, Top Cat and Siberian Storm.

If you fancy a break from the reels, you can also play Blackjack, Roulette, a range of bingo games and instant win. There is a small range of live casino games at Plush Casino. You can play a variety of Live Blackjack, Live Roulette and Live Baccarat titles, supplied by Extreme Live Gaming.

All of these games are available at various bet levels with unique variations. You don't have to leave the house to play live dealer games. You can also play these games on your mobile phone.

Desktop game information

• Games 980
• Slots 900
• Table games 10
• Jackpot games 15

You can enjoy a nice range of live dealer games, including Live Blackjack, Live Baccarat, Live Roulette and game shows.

The games are provided by Evolution Gaming, which means quality. Evolution is considered to be the best live casino studio in the world, and I have to agree. Sure, getting Pragmatic's live selection in there would be nice, but if you only get one, you go with Evolution.

The game library is fairly easy to browse through. There aren't that many tables, so even if there are no additional filters, you should find the games you're looking for quite easily still.

Live game information

• Total number of live casino games 75

Plush rearranges their site structure to provide an intuitive mobile experience. The homepage uses icons to split up the games with clear and attractive game tiles. The menu icon is in the top left that opens up to display the core menu with easy access to other areas of the site.

Bizarrely, once you log in it looks like a different site structure, more similar to that of the desktop site. The game category icons are no longer visible and a drop-down provides game filters instead. The game titles are also rearranged and uses a right to left scroll, rather than the usual scroll down.

I opened The Grand Galore game which looked great on mobile and played without any hiccups. For those of you who care, I couldn't muster up any significant wins during my £0.50 spins. I liked the Plush mobile site, I just didn't understand the contrast of the structure between logged in and logged out. Anyway, to sum up, a solid mobile gaming performance.

I had a nice range of payment options to pick from for my deposit, including Trustly and PayPal, but I opted for my Visa debit to make a £40 deposit. The one-page deposit form was very easy to use, once I filled in my details and put the deposit amount in it was just a case of hitting a button. Before doing that though, I had a choice of bonuses to pick from, one welcome offer and two ongoing promotional offers.

Making a withdrawal was just as easy. Once I opened the withdrawal page, I only had to type in the amount I wished to withdraw and Bob's your uncle. I did notice that any withdrawal under £30 will be subject to a £1.50 ‘processing fee'. Luckily on this occasion, my withdrawal was just over £30.

I received an email confirmation the next day on the process status. It only took two working days for the funds to land in my bank account. That's for the rush, Plush!

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 2-3 working days
• Wire transfer 3-5 working days
• Skrill 1-3 working days
• NETELLER 1-3 working days
• Trustly 1-3 working days
• PayPal 2-3 hours

The customer support is readily available to answer any questions or queries via one of the below methods:

• Live Chat
• Email
• Phone: +44 77 234 988 60

The live chat feature only operates between 8 am and midnight, which more than covers peak hours. The phone support is limited due to the current situation with Covid-19 but still operating to some degree. The FAQs are extensive and easy to follow, but they appear in a smaller window which I found to be a restrictive view and therefore, not very user friendly.

I opened up the live chat box where I had to input my name, email and phone number. Then when I connected to an agent they asked for my email again. I thought that since I input my email address before connecting to an agent I wouldn't have to do that again, apparently not. Besides the extra effort, the live chat support service was positive. My query was resolved in a friendly and professional manner.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

As a licensed operator, Plush Casino is obligated by law to check the age and identity of their players, by requesting the below documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Locating the upload documents page was a walk in the park. The page itself was also nice and clear.

The details on what to upload and how to upload were clear. I went ahead and uploaded a copy of my passport and a utility bill. I expected to see some guidance on the next steps but no message appeared, nor did I receive an email.

I only found out that my account was verified when I returned to the site a couple of days later and asked a member of support on the status of my verification.

Plush Casino protects their players from external threats, as well as do their best to keep gambling problems in control.

The site uses modern encryption methods to keep all the data protected. This means your personal information, as well as finances can't be accessed by people who shouldn't see them.

You can control your spending and gambling sessions by availing yourself of the below tools.

• Deposit Limits
• Reality Checks
• Time Out
• Self-Exclusion