Spinland casino review (UK)

While Spinland is a bright, inviting and visually appealing place, this shouldn’t distract from the smart layout of the site and the ease with which you can search for and navigate between your favourite games.

This type of game-centric navigation certainly benefits players, especially those of you who often have a limited period of time in which to wager.

Spinland also exceeded my expectations in terms of its diverse range of games and the speed at which it processes withdrawals, while the site’s verification process is also quick and seamless.

However, the current bonus offer comes with quite prohibitive wagering requirements, while the customer support would benefit from the introduction of a detailed FAQ page.

When you make your first deposit at Spinland, you’ll be rewarded with a 100% deposit match up to the value of £300. Your account will also be credited with 50 free spins, which can be deployed on the popular Starburst slot.

This is part of a more generous welcome offer that’s spread across your first three deposits, with a cumulative value of £800 and up to 200 free spins available in total.

Once you’ve registered for an account, you’ll be able to credit your account by clicking through the ‘Deposit’ icon in the top right-hand corner of the homepage. From here, you can select the precise amount with which you want to credit your account, with a minimum deposit of £20 required to qualify for the bonus.

This is selected as the default option, and once you’ve entered a qualifying deposit amount the site will automatically search for available bonuses. You then need to click through the ‘Add Bonus’ tab and select the first deposit match, before confirming and completing your deposit.

You can activate your 50 free spins simply by loading the Starburst slot, with each spin fixed at a coin value of 0.01. As a low-variance slot, you shouldn’t expect huge returns from this period of gameplay, and I was only able to earn a total of £4.12 overall.

This would have been considerably lower were it not for a £3.07 win achieved towards the end of the free spins gameplay, which came when two of the five reels were filled with stacked wilds. This amount was also well within the maximum winnings cap of £50 for the free spins bonus from your first deposit, so it was a slightly disappointing yield overall.

The welcome offer also comes with wagering requirements of 35x the total value of the bonus, including the deposit amount. This can take quite a heavy toll on your bankroll, and in my case, I had to play through £1,404.12 before being able to withdraw any bonus funds at all.

Remember, I also deposited the minimum amount to access the welcome offer, so those of who commit more will have to play through a considerably larger amount.

I also noticed that table games, progressive titles and a deceptively large number of slots (including personal favourites such as Dynamite Riches and Tomb Raider) don’t contribute anything towards your wagering requirements, so I’d recommend that you check the full T&Cs before opening an account.

So, although the offer is relatively generous and can reward you with multiple free spins across your first three deposits, it’s let down somewhat by prohibitive wagering requirements and deceptively restrictive game weightings when playing through your bonus funds.

While there are casinos with larger games libraries, Spinland undoubtedly offers access to a broad range of titles and verticals that are easily navigable.

You can access specific verticals through a horizontal menu running neatly just above the fold on the homepage, for example, enabling you to search quickly for slots, live dealer and table games alongside the site’s latest promotions.

If you scroll down, you’ll also see Spinland’s top-rated games from all of its available verticals, while there's a handy search icon located on the left-hand side of the main menu to help you to look for specific titles. This menu will also remain locked in place as you scroll, so it’s relatively easy to change your search criteria and browser different filters wherever you are on the page.

Once you’ve selected your chosen game, you shouldn’t have to wait too long to start playing. Titles such as Starburst and Gonzo’s quest took a little over 10 seconds to load on average, while you can typically access the live blackjack and roulette lobbies in less than five seconds.

From here, great real-time games like Immersive Roulette tend to load in well under 10 seconds, so there’s very little delay when navigating between specific games or searching for new titles.

Despite having a smaller library than some casinos under the White Hat Gaming brand, I was also impressed by the number of table games on offer at Spinland. This certainly contributes to a diverse gambling experience, and one that should appeal to a broad range of players.

While I was unable to find a native Spinland app on iOS, there is one currently available on Android. However, I was able to access the mobile site through the Safari browser on my iPhone, with this boasting a compact and game-centric design that enables you to get playing with the minimum of fuss.

On the homepage, the horizontal menu featuring the site’s verticals runs prominently across the top of the page, while the search icon sits neatly just beneath this. A number of the site’s most popular games are also visible above the fold, while you can scroll down further to explore more titles.

Interestingly, the full desktop games library appears to be available on the mobile site, while most titles can be played in either portrait or landscape mode. The same rule applies when navigating your way through the lobby, so you don’t need to alter your grip when searching for or exiting games.

Overall, the game loading times here are almost identical to the desktop version, whether you’re playing slots or accessing the live casino. However, you’ll need to remember to use the ‘home’ icon when trying to exit a game and return to the lobby, as clicking the mobile browser’s ‘back’ button doesn’t work at all.

Spinland has two primary methods through which you can contact the customer support team, both of which are available 24/7.

The most popular of these is the live chat feature, which is easily accessible through the floating ‘Chat’ icon that appears in the bottom right-hand corner of the homepage. A similar ‘Live Chat’ icon is present on the left-hand side of the screen, so it’s incredibly easy to reach out and enter the details of your query.

I raised a query about whether or not I could use PayPal to credit my account as a UK player, before entering the queue in position one and being connected to an agent in less than 30 seconds. The agent was polite and professional, although I had to provide details including my name, date of birth, email and address and full residential address before he would answer the question.

This was a little time-consuming and frustrating, especially as I was already logged in securely to my account. Still, the question was then answered quickly and authoritatively, and the whole encounter took less than three minutes to complete.

I raised the same query by email at support@spinland.com, and although it was the weekend I received an automated response confirming receipt in five minutes and a detailed reply in a little under two hours. Just remember to send your query from the email address that’s registered to your account, otherwise, the agent in question won’t be able to provide an answer.

Also, the customer service team simply won’t answer any query unless you have an existing account with Spinland, which may be perturbing for people who want to raise questions before signing up.

This issue is made more pressing by the lack of a comprehensive FAQ page, which prevented me from accessing quick answers to generic queries related to withdrawals, gameplay and account management.

Sure, there are standalone pages that inform you about things like specific game RTPs and the site’s complaints procedure, but even these are thin on detail and not available in a single accessible place.

There’s also very little information about the site’s verification process, which I have to say is relatively quick and seamless given the increasingly tight regulations imposed by the UKGC.

To begin with, you’ll have to enter your personal data across three different screens, including your email address, telephone number and date of birth. You’ll also have to enter your physical address at this stage while ensuring that your account is set to wager in GBP.

Once completed, you won’t have to verify your account by email or SMS, and so long as you’ve entered your data accurately (and are registered on the electoral roll at your stated address) the site should be able to verify your identity automatically.

This was certainly true in my case, meaning that I was able to wager immediately and subsequently withdraw funds without having to provide documentation to verify my identity.

If there are any issues with the verification of your identity, you’ll receive a message advising you of this once you’ve completed the registration process. At this stage, you should be prompted to provide copies of your passport or driver’s license, proof of address (dated within the last three months) and evidence of your chosen payment method.

You won’t be able to credit your account or play before this documentation has been provided, so be sure to take clear images with all four corners in view before sending these directly to support@spinland.com.

Unlike with some casinos, you can’t upload documents directly to your Spinland account, but the good news is that you only need to provide proof of your identity if you’re asked directly by the customer service team.

While there are several viable payment methods available at Spinland, the total range of options may vary depending on your precise location.

For example, I was unable to use either Skrill, Neteller or PayPal to credit my Spinland account, with the available range of options including Visa or MasterCard debit, Maestro, Trustly and traditional bank transfer.

I found this range to be a little prohibitive, but the good news is that I was able to use my preferred option of Visa debit to credit my account for the very first time. As a result, my initial deposit of £20 was completed instantly, with the cash subsequently landing in my account and triggering the receipt of £20 in bonus funds.

I was able to make a subsequent withdrawal of £20 using the same payment method, according to the current anti-money laundering guidelines in place in the UK. I requested this on Saturday morning, with the withdrawal processed internally in less than three hours before being accepted.

The funds then landed in my bank account instantly, completing one of the quickest withdrawals I’ve ever experienced when gambling online. This is despite the fact that I received an initial email from the team once the transaction had been processed, advising that it could take up to 72 hours for the money to land in my account.

I was really impressed with this, while you can also check on the status of all pending and completed withdrawals through your Spinland account page.