Spinland casino review (UK)

Significant terms and conditions

• 18+. New players only.
• One bonus offer per player.
• Minimum deposit £20.
• Max bonus bet is £5.
• Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days.
• Bonus funds are separate to Cash funds, and are subject to 35x wagering the total bonus & cash.
• Bonus spins are capped at £100.
• Only bonus funds contribute towards any wagering requirements.

Please gamble responsibly.

Extra and no deposit spins

In addition to your deposit bonus offer, you also receive bonus spins on the following game:

• 50 bonus spins on online slot Starburst when you make your first deposit bonus

Winnings earned from the bonus spins are capped at £100 and are subject to a 35x wagering requirement.

Unused bonus spins will be removed within 72 hours from your account.

Spinland Casino is a stocked casino. Featuring an impressive pool of games, you can find a blend of immersive slot games, table games, video poker and many more.

While there are casinos with larger games libraries, Spinland undoubtedly offers access to a broad range of titles and verticals that are easily navigable.

You can access specific verticals through a horizontal menu running neatly just above the fold on the homepage, for example, enabling you to search quickly for slots, live dealer and table games alongside the site's latest promotions.

If you scroll down, you'll also see Spinland's top-rated games from all of its available verticals, while there's a handy search icon located on the left-hand side of the main menu to help you to look for specific titles. This menu will also remain locked in place as you scroll, so it's relatively easy to change your search criteria and browser different filters wherever you are on the page.

Once you've selected your chosen game, you shouldn't have to wait too long to start playing. Titles such as Starburst and Gonzo's quest took a little over 10 seconds to load on average, while you can typically access the live blackjack and roulette lobbies in less than five seconds.

From here, great real-time games like Immersive Roulette tend to load in well under 10 seconds, so there's very little delay when navigating between specific games or searching for new titles.

Despite having a smaller library than some casinos under the White Hat Gaming brand, I was also impressed by the number of table games on offer at Spinland. This certainly contributes to a diverse gambling experience, and one that should appeal to a broad range of players.

Desktop game information

• Games 2150
• Slots 2000
• Table games 60
• Jackpot games 30

Desktop game providers

You don't have to fret about playing on the go or having your gaming experience compromised. This casino runs smoothly on mobile devices and gives you access to hundreds of thrilling games that can be played on the go since the site uses the latest HTML5 technology.

There is an app for Android devices, but the mobile casino can also be used with your web browser on any device.

On the mobile homepage, the horizontal menu featuring the site's verticals runs prominently across the top of the page, while the search icon sits neatly just beneath this. A number of the site's most popular games are also visible above the fold, while you can scroll down further to explore more titles.

Interestingly, the full desktop games library appears to be available on the mobile site, while most titles can be played in either portrait or landscape mode. The same rule applies when navigating your way through the lobby, so you don't need to alter your grip when searching for or exiting games.

You can take advantage of numerous promotions, make deposits and request withdrawals and speak to Customer Support if you want to.

Overall, the game loading times here are almost identical to the desktop version, whether you're playing slots or accessing the live casino. However, you'll need to remember to use the ‘home' icon when trying to exit a game and return to the lobby, as clicking the mobile browser's ‘back' button doesn't work at all.

For a complete casino experience, Slotland provides a fantastic collection of live dealer games, powered by Evolution.

These live casino providers offer an outstanding collection of live game titles via live-streaming. You can play games, such as Live Blackjack, Live Roulette, Live Baccarat, Dream Catcher, Lightning Roulette, Super Sic Bo, Deal or No Deal Live, Casino Hold'em and Caribbean Stud Poker amongst many others.

Live game information

• Total number of live casino games: 80

Live game suppliers

Spinland works with a number of payment methods to offer players a number of depositing options. You can facilitate deposits via one of the following methods:

• Debit Cards
• EWallets
• Prepaid Vouchers

I found this range of options to be a little prohibitive, but the good news is that I was able to use Visa debit to credit my account for the sake of convenience. As a result, my initial deposit of £20 was completed instantly, with the cash subsequently landing in my account and triggering the receipt of the bonus funds.

I was able to make a subsequent withdrawal of £20 using the same payment method, according to the current anti-money laundering guidelines in place in the UK. I requested this on Saturday morning, with the withdrawal processed internally in less than three hours before being accepted.

The funds then landed in my bank account instantly, completing one of the quickest withdrawals I've ever experienced when gambling online. This is despite the fact that I received an initial email from the team once the transaction had been processed, advising that it could take up to 72 hours for the money to land in my account.

I was really impressed with this, while you can also check on the status of all pending and completed withdrawals through your Spinland account page.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 0-3 working days
• Visa 0-3 working days
• Wire transfer 3-5 working days
• Skrill 0-1 working days
• NETELLER 0-1 working days
• Trustly 0-1 working days
• Maestro 0-3 working days

Do you require any help or assistance? Spinland's team of experience customer support agents provide 24-hour support, 7 days a week.

You can get in touch via one of the below methods:

• Live Chat
• Email: suppoort@spinland.com

The Live Chat feature can be easily accessed through the floating ‘Chat' icon that appears in the bottom right-hand corner of the homepage. A similar ‘Live Chat' icon is present on the left-hand side of the screen, so it's incredibly easy to reach out and enter the details of your query.

I raised a query about whether or not I could use PayPal to credit my account as a UK player, before entering the queue in position one and being connected to an agent in less than 30 seconds. The agent was polite and professional, although I had to provide details including my name, date of birth, email and address and full residential address before he would answer the question.

This was a little time-consuming and frustrating, especially as I was already logged in securely to my account. Still, the question was then answered quickly and authoritatively, and the whole encounter took less than three minutes to complete.

I raised the same query by email at support@spinland.com, and although it was the weekend I received an automated response confirming receipt in five minutes and a detailed reply in a little under two hours. Just remember to send your query from the email address that's registered to your account, otherwise, the agent in question won't be able to provide an answer.

Also, the customer service team simply won't answer any query unless you have an existing account with Spinland, which may be perturbing for people who want to raise questions before signing up.

This issue is made more pressing by the lack of a comprehensive FAQ page, which prevented me from accessing quick answers to generic queries related to withdrawals, gameplay and account management.

Sure, there are standalone pages that inform you about things like specific game RTPs and the site's complaints procedure, but even these are thin on detail and not available in a single accessible place.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

It is Spinland's legal obligation to verify the identity of the players as soon as they sign up for an account.

You'll be requested to send in the following documentation:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

There's very little information about the site's verification process, which I have to say is relatively quick and seamless given the increasingly tight regulations imposed by the UKGC.

To begin with, you'll have to enter your personal data across three different screens, including your email address, telephone number and date of birth. You'll also have to enter your physical address at this stage while ensuring that your account is set to wager in GBP.

Once completed, you won't have to verify your account by email or SMS, and so long as you've entered your data accurately (and are registered on the electoral roll at your stated address) the site should be able to verify your identity automatically.

This was certainly true in my case, meaning that I was able to wager immediately without having to provide documentation to verify my identity.

If there are any issues with the verification of your identity, you'll receive a message advising you of this once you've completed the registration process. At this stage, you should be prompted to provide copies of your passport or driver's license, proof of address (dated within the last three months) and evidence of your chosen payment method.

You won't be able to credit your account or play before this documentation has been provided, so be sure to take clear images with all four corners in view before sending these directly to support@spinland.com.

Unlike with some casinos, you can't upload documents directly to your Spinland account, but the good news is that you only need to provide proof of your identity if you're asked directly by the customer service team.

Spinland values its players and wants them to enjoy the products responsibly. It is Spinland's mission to provide players with an entertaining gambling experience, but it is also the casino's duty to prevent compulsive usage of the gaming products.

Spinland has implemented a number of tools which promote responsible gambling:

• Deposit Limits
• Game Time Reminder
• Account Closure
• Time-Out
• Access to Account History
• Self-Exclusion

If gambling becomes a problem, you might want to get in touch with organisations which can provide help and support to individuals who have a gambling problem.

It's strongly recommended that you get in touch with BeGambleAware, Gamcare and Gamblers Anonymous.