Calendar

Hello Casino Review (UK)

By Ville Saari. Updated:

Hello Casino is not currently being recommended for our UK readers. You can check what the casino is like, or find a better option from the casino experts recommended UK casinos below. If you want a more comprehensive set of casinos to choose from, make sure to visit the safest online gambling sites article.

Ad Disclosure

What Hello Casino Looks Like

screenshot
screenshot
screenshot

 

Summary

Hello Casino is a White Hat Gaming casino site with a lot of things on offer. It's not the most unique site, but sometimes doing the same good thing is enough.

Bojoko rating

This review was made independently by Bojoko’s casino experts. Rating score is based on both quantitative and qualitative factors. The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

4.4

Bonuses

Banking

Games

Support

Usability

Player rating

Be the first to rate

Pros:

Long-operating casino site

Plenty of games

Good game categories

Strong on responsible gambling

Cons:

Bonus terms could be easier

Deposit Methods

Mastercard Visa Wire transfer Online bank transfer Skrill Neteller Trustly Paysafecard PayPal Maestro

Withdrawal Methods

Mastercard Visa Wire transfer Online bank transfer Skrill Neteller Trustly PayPal Maestro

Hello Casino Ceview - Quick Info

Hello Casino shows off its arsenal of impressive games as soon as you land on the sharp and slick-looking website. Putting good looks aside, this casino operator gets top marks across support, banking, mobile play and bonusing.

Hello Casino (UK) is a thrilling casino operator with over 1,900 casino games on offer.

The homepage effectively manages a large amount of content without appearing cluttered or busy, thanks to the brand's style and images. The first banner emphasises responsible gaming, and below it, there's a timer displaying your session duration along with a button to set a playing reminder. I appreciate this focus on social responsibility; it's great to see casinos making it a priority. Well done, Hello Casino.

Instead of a top bar navigation menu, there's a small hamburger menu in the top left corner. This menu provides access to your account, promotions, support, and more. This navigation method works well, keeping all the games visible without needing to direct users away.

I can only praise the user experience of Hello Casino. I could work my way around the site without feeling overwhelmed by menus and CTAs. Top marks!

Hello Casino is also licensed and regulated by the UK Gambling Commission and has been providing players with a safe gaming platform since 2014.

Hello Casino First Deposit Bonus

Hello Casino welcomes you with open arms. When you start, you get the following first deposit bonus:

18+. New players only. Minimum deposit of £10. Max bonus bet £5. Bonus offer must be used within 30 days and bonus spins within 10 days. Bonus spins are valid on the following games only: Gonzo's Quest and Starburst. Winnings from bonus spins capped at £50. Bonus funds and the deposit are subject to 35 x wagering. Different game weightings apply. Please gamble responsibly. Full terms and Bonus terms apply. GambleAware.org.

Say ‘Hello' to a fantastic welcome bonus worth £100 + 100 bonus spins. Make a minimum deposit of £10 to claim the following:

  • 1st deposit : 100% match bonus up to £100 + 100 bonus spins on Gonzo's Quest/Starburst

To get started at Hello Casino, you need to follow the below steps:

  • Sign up for a Hello Casino account
  • Verify your account by email
  • Make a minimum deposit of £10
  • Your account will be credited with your welcome offer

Hello Casino's bonus is a fine one, but it is bogged down by quite harsh terms. Fortunately, you can always forfeit the bonus should you wish to withdraw your real money wins.

There are two issues with the welcome offer, the bonus money wagering and the bonus spin withdrawal cap. These two make sure that you are not cashing out anything big.

The wagering is 35x for both the deposit and the bonus, which is basically double of what the industry standard is. Add to that a £50 cap for the spins and you can see where I'm going with this.

I wouldn't put too much effort into the welcome offer, but I would keep an eye out for Hello Casino's other promotions. They do tend to have weekly offers on hand for all their customers.

Significant Terms and Conditions (Hello Casino Welcome Offer)

  • 18+. New players only.
  • Minimum deposit of £10.
  • Max bonus bet £5.
  • Bonus offer must be used within 30 days and bonus spins within 10 days.
  • Bonus spins are valid on the following games only: Gonzo's Quest and Starburst.
  • Winnings from bonus spins capped at £50.
  • Bonus funds and the deposit are subject to 35x wagering.
  • Different game weightings apply.

Please gamble responsibly.

Extra and No Deposit Spins at Hello Casino

In addition to the welcome bonus offer, you will receive 100 bonus spins on either Gonzo's Quest or Starburst when you claim your welcome offer.

These bonus spins are credited to your account in batches of 20 spins per day, ensuring you have several days of exciting gameplay ahead.

Keep in mind that all winnings generated from these spins are subject to a 35x wagering requirement. Additionally, there is a £50 withdrawal cap on these winnings, so be sure to plan your gameplay accordingly.

Hello Casino VIP / Special Promotions

Hello Casino cherishes their players and shows it with their VIP program with the aim of giving away extra rewards.

Everyone can join Hello Casino's exclusive VIP programme, and you will be automatically invited when you meet the requirements.

When you become eligible, you will receive an official invitation from your personal VIP manager.

You will receive exclusive invitations to invites, exclusive promotions and bonuses and cashback.

Compare Hello Casino Bonus

Hello Casino offers a compelling welcome package: a 100% match bonus up to £100, along with 100 bonus spins. Compared to industry norms, this is pretty much in line with them, or a bit more in plain value. However, the wagering requirements and win cap of the bonus make it less appealing, and ultimately, not as grand as on many slot sites with welcome bonus.

See how good the welcome bonus of Hello Casino is when stacked up against other casino deals.

Bojoko rating 4.7
1st deposit bonus 25 bonus spins
No deposit bonus -
Min. deposit £10
Wag. req. (bonus) 60x (B)
Wag. req. (spins) 60x
Max cash out Unlimited
Bojoko rating 2.7
1st deposit bonus Win up to £2000
No deposit bonus -
Min. deposit £10
Wag. req. (bonus) 65x (B)
Wag. req. (spins) 65x
Max cash out Lifetime deposits up to £250

Hello Casino Game Suppliers

NetEnt Microgaming WMS (Williams Interactive) Play'n GO Thunderkick NYX Genesis
Evolution Gaming

Hello Casino houses several software game providers, including NetEnt, Microgaming, Betsoft, Evolution Gaming, Thunderkick, NYX Gaming Group, Aristocrat and Leander.

One of Hello Casino's greatest assets is its extensive game library, which boasts hundreds of casino games. You can browse by game type, favorites, software provider, or simply use the search function.

The impressive presentation of their vast game catalogue immediately caught my attention. The layout and search functions are thoughtfully designed, making it quick and easy to find your preferred slot game.

Above the game titles, several categories help organize the content, including ‘All', ‘Top', ‘New', ‘Slots', ‘Live Casino', ‘Table Games', ‘Jackpots', ‘Other', and ‘Provider'. You can also locate games from your favorites list or by using the search field. These intuitive search options cover all bases, ensuring you can easily filter down to your preferences. I was particularly pleased to see a search filter for game providers, a great feature for slot enthusiasts.

Hello Casino offers a mammoth collection of games from top providers to lesser-known ones, including BB Games, Fuga Gaming, IGT, Play'n GO, and Thunderkick.

I fancied a bit of jackpot action so I picked out Rainbow Riches Pots of Gold. The game started with a bit of lag but soon settled down, nothing too noticeable. The games window has a top menu where you can find the cashier, lobby, full-screen mode, account and deposit. I left with a nice profit and tried out NetEnt's Gold Money Frog. I didn't hit any wins worth shouting about but the gameplay was smoother with little to no lag.

There are multiple casino verticals and finding stuff is just easy. Playing on Hello Casino was a pleasant experience, and one that I will probably hit again. In short, top points for Hello Casino.

Desktop Game Information

  • Games 1900
  • Slots 1800
  • Table games 60
  • Jackpot games 100

Hello Casino's Live Casino section is powered by leading software game provider Evolution.

You can find a nice mix of classic titles and modern tv-show-style games to keep you pinned to your seat.

You can play Live Blackjack, Roulette Live, Deal or No Deal Live, Lightning Roulette, Caribbean Stud Poker, Three Card Poker, Casino Hold'em, Dream Catcher, Football Studio and many more.

All of these games are available to play around the clock and live-streamed in HD quality.

Live Game Information

  • Total number of live casino games 42

Hello Casino has thought of everything to ensure that their players have the best possible gambling experience. This includes making their casino accessible across a myriad of devices.

Hello Casino's website has been fully optimised for mobile play. The site is attractively condensed down for a seamless mobile performance. The games maintain a clean presentation with all search functions at your fingertips. The hamburger menu is also maintained, making it easy to move around the site.

Hello Casino has been created fully responsive to work optimally on smaller screens. As a result, there is no mobile casino apps to download, and you can access the site straight from your web browser.

With so many games to pick from, it was no surprise to see the extensive array of mobile compatible games. I hit up the reels on the Primal Megaways slot which played in landscape mode. The slot had its mobile version so the gameplay controls were placed at my fingertips for best-in-class mobile play. The slot performed smoothly with zero lag to provide a great on-the-go experience. I could not fault the mobile site, it does a great top of upholding a clear and intuitive site structure.

There are plenty of deposit options available at your disposal, including debit cards, e-wallets and prepaid vouchers.

Hello Casino doesn't charge any fees for depositing, and all deposits are processed instantly. Withdrawals can vary between instant to 24 hours to be processed. There are also no charges for withdrawals.

I found that the simple banking page made it an undemanding process to make a deposit. There are no fees and the minimum deposit is £10. I used my Visa debit card to make a payment but there were plenty more options to pick from including PayPal, Trustly and Neteller. The process of inputting bank details and confirming the deposit is as smooth and simplified as it could be.

Making a withdrawal request was even easier. Once I was on the withdrawal page all I needed to do was put in the amount I wished to withdraw along with my password. The payment method details were already taken from my deposit so the process was extra quick.

I immediately received an email to confirm that the withdrawal request had begun. The next day I received another email to confirm that the payments team was processing my withdrawal and that my money would be in my account in 3-5 working days. The withdrawal arrived in my bank account three working days later. This is a quick for a Visa debit card transaction. I could not fault the payment process at this online casino, it was flawless.

Deposit Methods (Hello Casino UK)

Mastercard Visa Wire transfer Online bank transfer Skrill NETELLER Trustly Paysafecard PayPal Maestro

Withdrawal Methods (Hello Casino uk)

Mastercard Visa Wire transfer Online bank transfer Skrill NETELLER Trustly PayPal Maestro

Hello Casino Withdrawal Times

  • Mastercard 1-5 working days
  • Visa 1-5 working days
  • Wire transfer 1-5 working days
  • Skrill 0-1 working days
  • NETELLER 0-1 working days
  • Trustly 0-1 working days
  • PayPal 0-1 working days
  • Maestro 1-5 working days

The customer support team at Hello Casino is available to answer your questions and queries. The casino site is relatively straightforward, and you can find what you are looking for with ease.

If you still require assistance, you can get in touch with Hello Casino as follows:

  • Live Chat
  • E-mail: support@hellocasino.com

A ‘Chat' button is always located in the bottom left of the page, providing quick access to support. There is also a dedicated support page within the hamburger menu. However, the page is rather bare with only an email address and another button for the live chat. I couldn't find a page for any FAQs so I jumped on live chat to query this. The support agent told me that the FAQs are not available and that they are happy to take my question via live chat. I found it somewhat baffling why they would not have a dedicated FAQs page to help customers. However, support is available around the clock so that's a thumbs up.

The live chat service itself was excellent. I was swiftly connected to an agent within 30 seconds where a friendly customer support agent provided a satisfactory answer to my general question. The live chat box also has a thumbs up and thumbs down icon to click if you were satisfied or not with the resolution, I liked this touch.

I'd still like the option to bypass the process and find a quick solution to my general query via some FAQs. I had to drop a mark for the lack of FAQs but otherwise, their support service is near perfect.

  • Email support: ✅
  • Live support:
  • Phone support:

Hello Casino is required by law to verify their players' age and identity.

Whenever Hello Casino is unable to verify this information automatically, you'll be requested to send in the following:

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method

I found the verification page within ‘My account' under the ‘My details' section. It's not the most visible area but at the same time, I wasn't required to send my documents at this stage due to automatic verifications.

You can send all the documents pre-emptively to speed up the process. Eventually, you will need to completely verify your account, so why not get it over and done with straight away.

As a responsible and licensed gaming company, Hello Casino has implemented the following options to promote responsible gambling:

  • Deposit Limits
  • Game time Reminder
  • Account Closure
  • Time-Out
  • Access to Account History
  • Self-Exclusion

If you or a loved one require further help and assistance, you can get in touch with BeGambleAware, GamCare or Gamblers Anonymous.

All these organisations are professionally trained to provide support to problem gamblers.

 

Check out more casinos

 

About the Author

cover
Ville Saari

Reviewed by:

Ville Saari
Ville is an industry veteran, who has written thousands of gambling-related reviews and articles since 2009. He is an IT engineer with a passion for game and strategy optimisation, and to teach the world to play better.

Methodology

This review was made independently by Bojoko’s casino expert. Rating score is based on both quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.

The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

See the full review methodology here.

Say "OK" to the cookies. Learn more in our privacy policy.

Get the latest bonuses, free spins and updates on new sites💰


Subscribe to our newsletter. No spam. Opt out anytime.