Hello Casino review (UK)

Significant terms and conditions (Hello casino welcome offer)

• 18+. New players only.
• Minimum deposit of £10.
• Max bonus bet £5.
• Bonus offer must be used within 30 days and bonus spins within 10 days.
• Bonus spins are valid on the following games only: Gonzo's Quest and Starburst.
• Winnings from bonus spins capped at £50.
• Bonus funds and the deposit are subject to 35x wagering.
• Different game weightings apply.

Please gamble responsibly.

Extra and no deposit spins at hello casino

In addition to the welcome bonus offer, you will also receive 100 bonus spins on Gonzo's Quest or Starburst when you claim your welcome offer.

Bonus spins are credited to you in batches of 20 spins a day.

All winnings generated from these spins are subject to a 35x wagering requirement and a £50 withdrawal cap.

hello casino VIP / Special promotions

Hello Casino cherishes their players and shows it with their VIP program with the aim of giving away extra rewards.

Everyone can join Hello Casino's exclusive VIP programme, and you will be automatically invited when you meet the requirements.

When you become eligible, you will receive an official invitation from your personal VIP manager.

You will receive exclusive invitations to invites, exclusive promotions and bonuses and cashback.

Hello Casino houses several software game providers, including NetEnt, Microgaming, Betsoft, Evolution Gaming, Thunderkick, NYX Gaming Group, Aristocrat and Leander.

One of their greatest assets is their extensive game library brimming with hundreds of casino games. You can browse by game, favourites, software provider and game search.

The presentation of their whopping game catalogue grabbed my attention straight away. The presentation and search functions are thoughtfully laid out to make it quick and easy to find your choice of slot.

Above the game titles are several categories to break up the content, including ‘All', ‘Top', ‘New', ‘Slots', ‘Live Casino', ‘Table Games', ‘Jackpots', ‘Other' and ‘Provider'. You can also find games from your favourites or by using the search field. These intuitive search options cover all ground so you're sure to filter down to your preference. I was also pleased to see a search filter for game providers, one for the slot enthusiasts!

Hello Casino has a mammoth amount of games from top providers to lesser-known providers including BB Games, Fuga Gaming, IGT, Play'n GO and Thunderkick.

I fancied a bit of jackpot action so I picked out Rainbow Riches Pots of Gold. The game started with a bit of lag but soon settled down, nothing too noticeable. The games window has a top menu where you can find the cashier, lobby, full-screen mode, account and deposit. I left with a nice profit and tried out NetEnt's Gold Money Frog. I didn't hit any wins worth shouting about but the gameplay was smoother with little to no lag.

There are multiple casino verticals and finding stuff is just easy. Playing on Hello Casino was a pleasant experience, and one that I will probably hit again. In short, top points for Hello Casino.

Desktop game information

• Games 1900
• Slots 1800
• Table games 60
• Jackpot games 100

Hello Casino's Live Casino section is powered by leading software game provider Evolution.

You can find a nice mix of classic titles and modern tv-show-style games to keep you pinned to your seat.

You can play Live Blackjack, Roulette Live, Deal or No Deal Live, Lightning Roulette, Caribbean Stud Poker, Three Card Poker, Casino Hold'em, Dream Catcher, Football Studio and many more.

All of these games are available to play around the clock and live-streamed in HD quality.

Live game information

• Total number of live casino games: 42

Hello Casino has thought of everything to ensure that their players have the best possible gambling experience. This includes making their casino accessible across a myriad of devices.

Hello Casino's website has been fully optimised for mobile play. The site is attractively condensed down for a seamless mobile performance. The games maintain a clean presentation with all search functions at your fingertips. The hamburger menu is also maintained, making it easy to move around the site.

Hello Casino has been created fully responsive to work optimally on smaller screens. As a result, there is no mobile casino apps to download, and you can access the site straight from your web browser.

With so many games to pick from, it was no surprise to see the extensive array of mobile compatible games. I hit up the reels on the Primal Megaways slot which played in landscape mode. The slot had its mobile version so the gameplay controls were placed at my fingertips for best-in-class mobile play. The slot performed smoothly with zero lag to provide a great on-the-go experience. I could not fault the mobile site, it does a great top of upholding a clear and intuitive site structure.

There are plenty of deposit options available at your disposal, including debit cards, e-wallets and prepaid vouchers.

Hello Casino doesn't charge any fees for depositing, and all deposits are processed instantly. Withdrawals can vary between instant to 24 hours to be processed. There are also no charges for withdrawals.

I found that the simple banking page made it an undemanding process to make a deposit. There are no fees and the minimum deposit is £10. I used my Visa debit card to make a payment but there were plenty more options to pick from including PayPal, Trustly and Neteller. The process of inputting bank details and confirming the deposit is as smooth and simplified as it could be.

Making a withdrawal request was even easier. Once I was on the withdrawal page all I needed to do was put in the amount I wished to withdraw along with my password. The payment method details were already taken from my deposit so the process was extra quick.

I immediately received an email to confirm that the withdrawal request had begun. The next day I received another email to confirm that the payments team was processing my withdrawal and that my money would be in my account in 3-5 working days. The withdrawal arrived in my bank account three working days later. This is a quick for a Visa debit card transaction. I could not fault the payment process at this online casino, it was flawless.

Deposit methods (hello casino UK)

Withdrawal methods (hello casino uk)

hello casino Withdrawal times

• Mastercard 1-5 working days
• Visa 1-5 working days
• Wire transfer 1-5 working days
• Skrill 0-1 working days
• NETELLER 0-1 working days
• Trustly 0-1 working days
• PayPal 0-1 working days
• Maestro 1-5 working days

The customer support team at Hello Casino is available to answer your questions and queries. The casino site is relatively straightforward, and you can find what you are looking for with ease.

If you still require assistance, you can get in touch with Hello Casino as follows:

• Live Chat
• E-mail: support@hellocasino.com

A ‘Chat' button is always located in the bottom left of the page, providing quick access to support. There is also a dedicated support page within the hamburger menu. However, the page is rather bare with only an email address and another button for the live chat. I couldn't find a page for any FAQs so I jumped on live chat to query this. The support agent told me that the FAQs are not available and that they are happy to take my question via live chat. I found it somewhat baffling why they would not have a dedicated FAQs page to help customers. However, support is available around the clock so that's a thumbs up.

The live chat service itself was excellent. I was swiftly connected to an agent within 30 seconds where a friendly customer support agent provided a satisfactory answer to my general question. The live chat box also has a thumbs up and thumbs down icon to click if you were satisfied or not with the resolution, I liked this touch.

I'd still like the option to bypass the process and find a quick solution to my general query via some FAQs. I had to drop a mark for the lack of FAQs but otherwise, their support service is near perfect.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

Hello Casino is required by law to verify their players' age and identity.

Whenever Hello Casino is unable to verify this information automatically, you'll be requested to send in the following:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

I found the verification page within ‘My account' under the ‘My details' section. It's not the most visible area but at the same time, I wasn't required to send my documents at this stage due to automatic verifications.

You can send all the documents pre-emptively to speed up the process. Eventually, you will need to completely verify your account, so why not get it over and done with straight away.

As a responsible and licensed gaming company, Hello Casino has implemented the following options to promote responsible gambling:

• Deposit Limits
• Game time Reminder
• Account Closure
• Time-Out
• Access to Account History
• Self-Exclusion

If you or a loved one require further help and assistance, you can get in touch with BeGambleAware, GamCare or Gamblers Anonymous.

All these organisations are professionally trained to provide support to problem gamblers.