- Superb casino design
- Easy game selection
- Transfer fees
- Weak customer support
Lucky Thrillz Casino (UK) is home to more than 900 casino games, ranging from online slot machines to table games, online scratchcards and video poker. All of the games have been created for either fun and real money gaming. You have the option to try the games for free before putting your money on the line.
Since launching in 2020, the casino has become popular amongst games who love fast payouts and generous bonuses, which also include monthly cashbacks for any losses you have made within the month.
If that wasn’t enough, there are flexible banking options and a friendly customer support team ready to answer your questions and queries.
From the moment you land on the site, you are made to feel welcome and comfortable. The interface is clad up in black and red hues. This minimalist approach has been a winning formula.
This UK casino is also licensed and regulated by both the UK Gambling Commission and the Malta Gaming Authority.
Keep on reading to learn more about Lucky Thrillz Casino.
Lucky Thrillz may be one of the slickest and best designed online casinos I’ve played at, with its sleek black backdrop and high-definition imagery really catching the eye.
The site is relatively easy to navigate too (particularly on a desktop device), with the various game verticals well organised and the live chat feature remaining accessible at all times.
I was also impressed with the generosity of the site’s welcome bonus, while the games’ library is incredibly diverse and packed full of live titles.
However, the operator’s customer support is limited by the restrictive nature of the phone and email channels, while the charges that are applied to both deposits and withdrawals can undermine the overall online gambling experience.
Casino players rejoice as Lucky Thrillz Casino has prepared a generous welcome package for all its players. Sign up today to claim the following:
- 25 No-wagering spins on Fluffy Favorites
Follow the below simple steps to get started:
- Sign up for a Lucky Thrillz Casino account
- Verify your account by email
- Enter the promo code: FAV25
- Make a minimum deposit of £10
- Your bonus will be credited to your account
The Lucky Thrillz casino offers a generous welcome bonus. First, there is the special offer, and a possibility of taking the regular bonus. The special gives you 25 no-wagering spins, which is simply amazing.
After a two-step registration process (we’ll have more on this below), you can click through the ‘Deposit Here’ tab to credit your account for the first time. This will cause a pop-up window to appear on the screen, in which you’ll have to confirm your preferred payment method and choose an amount to deposit.
You’ll see that £40 is the default option regardless of which payment method you select, but you only need to deposit £10 to qualify for the welcome bonus. You can type this sum manually into the ‘Amount’ box if you wish, before clicking through the promo code icon and typing ‘FAV25’ into this space to opt-in to receive the offer.
Before confirming, you should note that the site appears to apply a 2.5% charge to all deposits made through Visa Debit card and PayPal. As I initially credited my account with £20, this meant that I had to pay a total deposit amount of £20.50 to process this payment.
I’ll speak more about this in the payment sections later in the review, but once confirmed you can hit the ‘Pay Now’ button. At this stage, both your cash and bonus funds should land instantly in your account, while you can access the free spins simply by clicking through the Starburst game directly.
I wasn’t expecting huge returns from this relatively mediocre slot, though I was able to bank £4.32 from my 25 spins. These winnings were also subject to no wagering requirements, which made things a whole lot easier.
Overall, I like the generosity of this welcome offer, with the 25 wager-free spins particularly appealing. This makes the bonus fit casual players or those of you with smaller bankrolls.
First deposit bonus code
Lucky Thrillz's first deposit bonus code is FAV25.
Significant terms and conditions
- New UK players only, 18+.
- A minimum deposit of £10 applies.
- Bonus spins have no wagering requirement.
- Spins are available for 24 hours.
Extra and no deposit spins
VIP / Special promotions
Unlike other UK casinos, Lucky Thrillz starts giving you bonus points from the first day. Every time you wager or play any of our games with real money, you will receive bonus points, which could lead to big cash and other prizes.
There are 7 levels for you to reach, with each new level rewarding you with bigger and better rewards. There are plenty of bonus spins, extra bonus cash, bonus play days, special VIP live casino tournaments and many more.
With more than 900 gaming options for you to explore and play, it is evident that Lucky Thrillz Casino is out to ensure that you have plenty of fun. You can find games from leading game developers, including Net Entertainment, NextGen Gaming, ELK Studios, Pragmatic Play, Microgaming and Evolution Gaming to mention a few.
Amongst some of the hottest slot games, there is Book of Dead, Fishin’ Frenzy, Bonanza, Gonzo’s Quest, Joker Joker and Thunderstruck II.
It should also be noted that there are both classic slot games as well as modern video slots on offer. There is also a collection of jackpot games, including El Jackpotto, Wish Upon a Jackpot, Silver Lion, Wild Fury and Jackpot Jester 50,000.
If you fancy a change in pace, there are plenty of table and card games available here, including Blackjack, Roulette, Baccarat and Video Poker.
You can also avail yourself of the many online scratch cards on offer, including 7th Heaven, Cash Farm, Happy Birthday and Royal Slots!
The games’ library at Lucky Thrillz is packed with more nearly 1,000 titles, spread across a range of varied (but familiar) verticals.
You can navigate your way through this library using the ‘Casino’ and Live Casino’ icons in the top right-hand corner of the homepage.
When you click through the Casino button, you’ll immediately see a horizontal menu of relevant filters (such as slots, table games and scratchcards) running above the fold, while a handy search box is located on the right-hand side of this menu.
You’ll find popular slots such as Starburst and Book of Dead located prominently in the ‘Featured Games’ section on the casino page, with these titles taking between 15 and 20 seconds to load on average.
Table games like Instant Roulette and Blackjack Classic opened in around 15 seconds on average, although the latter is one of a handful of titles that require you to have the latest version of the Adobe Flash plugin installed before they can be launched.
Fortunately, most of the live casino games are powered by HTML5 technology, which means that you won’t need any additional software downloaded on your device to open them. There are also well over 100 real-time games available at Lucky Thrillz, including classics such as Lightning Roulette and Casino Hold ‘em.
I was impressed by the relative load times for the live casino games, with Lightning Roulette and similar titles taking just 10 seconds to load on average.
There’s certainly plenty of choice across the various game verticals, while the titles tend to play well and experience very little in the way of buffering. Of course, the fact that some games run on Adobe Flash is a little frustrating, but it shouldn’t detract from the overall gameplay experience.
Desktop game information
Desktop game providers
The Lucky Thrillz Casino site was created fully compatible with both desktop and mobile devices. You can also play directly from your web browser, without having to download any mobile casino apps.
Regardless of device, this casino site works seamless across a range of operating systems, including iOS, Android, Windows or Blackberry.
You have access to a myriad of features, including the best mobile casino games, deposits and witrhdrawals, promotions and customer support.
Lucky Thrillz doesn’t currently have a native app on either iOS or Android, but the mobile version of the site works perfectly on browsers such as Safari and Chrome.
However, you’ll find that the site’s layout is slightly different on a mobile browser, with all the different verticals condensed into a single page and accessible simply by scrolling down the games’ library and expanding on your preferred search criteria.
The search bar is also located in the bottom right-hand corner of the mobile site, and because of these subtle changes, it can take a little longer to browse the different verticals and find your favourite games.
The good news is that all games tend to load quicker when accessing the mobile site, with Book of Dead and Starburst taking around 10 seconds to open on average. You can also navigate both the games and mobile site in either landscape or portrait mode, meaning that you don’t have to keep adjusting your grip!
Mobile game information
Mobile game providers
There has never been a better time to join Lucky Thrillz’s Live Dealer section. The section is powered by Evolution Gaming, one of the most prominent leaders in live dealer games.
You can enjoy classic titles, such as Live Blackjack, Live Roulette and Live Baccarat. If you want to up the momentum, you can try the TV-show style games, such as Dream Catcher, which are fronted by exciting presenters.
All of these games come in different variations and with various rules so that you can enjoy a different version of your favourite game.
Live game information
Total number of live casino games: 55
Live game suppliers
Lucky Thrillz Casino takes the issue of responsible gambling seriously, and wants its players to play responsibly. It is important that players’ experience is a positive one.
To promote responsible gambling, the following tools and options have been created:
- Personal Limits
- Time Out
- Reality Check
- Session Time Limits
- Autoplay Limits
If you or a loved one, require professional help and support, you can get in touch with the following organisations, that can help you control your gaming behaviour:
- Gambling Therapy Helpline
- Gamblers Anonymous
Lucky Thrillz believes that customers are everything. This is why the casino has a team of professional customer support agents readily available to answer any questions or queries you might have.
The support team is available 7 days a week, from 6 a.m. to 11 p.m. daily as follows:
- Live Chat
- Phone: 0203 318 9367
There are several channels through which you can contact the customer support team at Lucky Thrillz, although neither the operator’s live chat feature nor telephone number are available 24/7.
In fact, you can access the support staff between the hours of 6 am and 11 pm seven days a week using these channels, while you can initiate a live chat by clicking through the floating ‘Chat With Us’ icon on the right-hand side of the screen.
This will trigger a small pop-up window that provides direct access to several FAQ links, or you can hit the customer support button to contact an agent. At this stage, you’ll have to wait to be connected, while you’ll be advised of particularly busy periods and prompted to allow push notifications when an agent becomes available.
My initial message concerned the welcome offer, as I was under the impression that the free spins would be made available on the Twisted Sister slot. I was connected to an agent in a little under two minutes, before being politely advised that the free spins were available on Starburst and I simply needed to open this game to start playing!
This was a positive experience and one that was considerably superior to using the site’s customer service number (0203 318 9367). It certainly took a little longer to connect with an agent through this channel (up to 10 minutes in some instances), while there’s no facility to request a call back from the site.
Not only this, but the number in question isn’t actually toll-free, and in my case, it was charged at the standard mobile rate.
I was also disappointed with the site’s online contact form, which can be accessed through the ‘Contact Us’ tab towards the bottom of the homepage. This will invite you to enter a broad topic and outline of your query, and I wanted to inquire about whether or not the operator charges a fee to process withdrawals.
However, when I tried to submit the message I was informed that this hadn’t been delivered, and despite several attempts, I was repeatedly advised to instead use the live chat or telephone number.
Although this was disappointing, the site’s FAQ was incredibly comprehensive and packed full of important information.
As well as being available through the live chat window, you’ll also find the full resource under the ‘Getting Started’ tab at the bottom of the page, and this is an excellent way of gaining information pertaining to withdrawals, account verification and even the site’s rewards points system.
English, Finnish, German, Spanish, Norwegian
Email support languages
English, Finnish, German, Spanish, Norwegian
Live support languages
Phone support languages
As a licensed operator, Lucky Thrillz is obliged by law to verify your age and identity. It is an industry-standard and a onetime inconvenience, designed to protect your interests.
All documents sent are secured in accordance with the Data Protection Act. Whenever the casino is unable to verify information automatically, you’ll be requested to send in the following documents:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
The registration process at Lucky Thrillz is quick and seamless, as you can enter your personal information and details across just two different screens.
You’ll confirm your email and username on the first page, before entering your date of birth, telephone number and physical address on the next screen.
At this stage, you’ll also confirm your preferred currency, while I’d recommend entering this information as accurately as possible as it will be used to verify your identity automatically in the background.
If the verification process is successful (which may also require you to be registered on the electoral roll at your listed address), you should immediately receive confirmation of your new Lucky Thrillz account through a pop-up screen on the homepage.
This was definitely true in my case, and I was immediately able to credit my account and qualify for the welcome offer.
If the verification process is unsuccessful, however, you’ll receive an alternative message that will explain why and prompt you to provide documentation to support and confirm your identity. You won’t be able to make a deposit or wager until you’ve done this, so I’d recommend attending to this as soon as possible.
In most instances, you’ll need to provide evidence of your photo ID (such as a passport or driver’s license), proof of address (dated within the last three months) and a snapshot of your preferred payment method.
You can upload these items directly by clicking through your account icon in the top right-hand corner of the screen, before scrolling down and hitting the ‘Document Support’ button.
From here, you can upload new files straight from your PC (or drag and drop files if they’re already open on your screen), before hitting submit and waiting for the site to confirm that the verification process is complete. This should take no longer than 72 hours, and in most instances, it will be completed much quicker than this.
You can avail yourself of numerous banking methods, for facilitating deposits and requesting withdrawals. There is a small transaction fee when using debit cards for deposits or withdrawals.
- Debit Cards
- Prepaid Vouchers
I was only given access to three available payment methods at Lucky Thrillz; namely Visa Debit, PayPal and the prepaid Paysafecard.
Although I tend to prefer the first two options when wagering online, I recognise that the lack of diversity and available e-wallets such as Neteller and Skrill may be an issue for some players.
Then there’s the issue of applying a 2.5% fee to all deposits processed by Visa Debit and PayPal, which is a highly questionable practice and one that’s very uncommon in the UK marketplace. Interestingly, this fee is applied to Paysafecard transactions, so this may be a better option if you have access to this payment method.
I processed my initial £20 deposit using PayPal, and while I paid an additional £0.50 fee to complete this transaction, the funds at least landed instantly in my account along with the bonus amount.
I subsequently processed a £20 withdrawal through the same payment method, as compelled by anti-money laundering laws that require you to transfer funds using an option that has previously processed a deposit.
However, you should note that the site will also apply a £1 charge to your withdrawal, so in my case I was only able to bank £19 of my winnings. This is hugely disappointing, particularly in conjunction with the deposit fee and how it makes the process of accessing your hard-won cash so much harder.
As for the withdrawal itself, this took nearly 48 hours to process internally, with the funds landing in my PayPal account less than 72 hours after the initial request. This is a competitive time-frame, while you can also track the status of your withdrawal through your account page (when logged into your account).
However, these factors fail to compensate for the fees applied to your transactions, or the relative lack of payment options available in the first place.
Mastercard 6-8 working days, Visa 6-8 working days, Wire transfer 6-8 working days, Skrill 2-3 working days, NETELLER 2-3 working days, Trustly 2-3 working days, PayPal 2-3 working days, Maestro 6-8 working days
I've been playing at and reviewing casinos for years, while I have extensive knowledge of the iGaming market in the UK. I particularly enjoy slots, table games and live casino gameplay, and have played at most of the UK's licensed casinos.