Lucky Thrillz Casino review (UK)

Casino players rejoice as Lucky Thrillz Casino has prepared a generous welcome package for all its players. Sign up and make a deposit today to claim the following:

• 25 No-wagering spins on Big Bass Bonanza
  

Follow the below simple steps to get started:

1. Sign up for a Lucky Thrillz Casino account
2. Verify your account by email
3. Enter the promo code: BIG25
4. Make a minimum deposit of £10
5. Your bonus will be credited to your account

Overall, I like the generosity of this welcome offer, with the 25 wager-free spins particularly appealing. This makes the bonus fit casual players or those of you with smaller bankrolls.

Having no wagering requirements is a big deal and makes cashing out a breeze. Sure, there is a £100 cap, but that is not an issue for a £10 deposit bonus.

First deposit bonus code

Lucky Thrillz's first deposit bonus code is BIG25.

Significant terms and conditions

• New UK players only, 18+.
• A minimum deposit of £10 applies.
• Bonus spins have no wagering requirement.
• Spins are available for 24 hours.
• Bonus spins have a max conversion of £100.

Please gamble responsibly.

VIP / Special promotions

Unlike some UK casinos, Lucky Thrillz starts giving you bonus points from the first day. Every time you wager or play any of our games with real money, you will receive bonus points, which could lead to big cash and other prizes.

There are 7 levels for you to reach, with each new level rewarding you with bigger and better rewards. There are plenty of bonus spins, extra bonus cash, bonus play days, special VIP live casino tournaments and many more.

With more than 1,200 gaming options for you to explore and play, it is evident that Lucky Thrillz Casino is out to ensure that you have plenty of fun. You can find games from leading game developers, including Net Ent, NextGen Gaming, ELK Studios, Pragmatic Play, Microgaming and Evolution to mention a few.

You can navigate your way through this library using the ‘Casino' and Live Casino' icons in the top right-hand corner of the homepage.

Amongst some of the hottest slot games, there is Book of Dead, Fishin' Frenzy, Bonanza, Gonzo's Quest, Joker Joker and Thunderstruck II.

It should also be noted that there are both classic slot games as well as modern video slots on offer. There is also a collection of jackpot games, including El Jackpotto, Wish Upon a Jackpot, Silver Lion, Wild Fury and Jackpot Jester 50,000.

If you fancy a change in pace, there are plenty of table and card games available here, including Blackjack, Roulette, Baccarat and Video Poker. Table games like Instant Roulette and Blackjack Classic opened in around 15 seconds on average.

You can also avail yourself of the many online scratch cards on offer, including 7th Heaven, Cash Farm, Happy Birthday and Royal Slots!

Desktop game information

• Games 1200
• Slots 1050
• Table games 45
• Jackpot games 15

There has never been a better time to join Lucky Thrillz's Live Dealer section. The section is powered by Evolution Gaming, one of the most prominent leaders in live dealer games.

You can enjoy classic titles, such as Live Blackjack, Live Roulette and Live Baccarat. If you want to up the momentum, you can try the TV-show style games, such as Dream Catcher, which are fronted by exciting presenters.

All of these games come in different variations and with various rules so that you can enjoy a different version of your favourite game.

Live game information

• Total number of live casino games 130

Lucky Thrillz doesn't currently have a native app on either iOS or Android, but the mobile version of the site works perfectly on browsers such as Safari and Chrome.

However, you'll find that the site's layout is slightly different on a mobile browser, with all the different verticals condensed into a single page and accessible simply by scrolling down the games' library and expanding on your preferred search criteria.

The search bar is also located in the bottom right-hand corner of the mobile site, and because of these subtle changes, it can take a little longer to browse the different verticals and find your favourite games.

The good news is that all games tend to load quicker when accessing the mobile site, with Book of Dead and Starburst taking around 10 seconds to open on average. You can also navigate both the games and mobile site in either landscape or portrait mode, meaning that you don't have to keep adjusting your grip!

Lucky Thrillz has updated their casino over the years and one thing that has changed is the deposit and withdrawals.

Back when I originally tested the casino, I was only given access to three available payment methods, namely Visa Debit, PayPal and the prepaid Paysafecard. This limited selection has been since fixed and now you have half a dozen more options available.

During the initial tests, there was the issue of applying a fee to all deposits, which has now been partially mitigated. Now you only pay a fee for PayPal deposits, which still is a highly questionable practice and one that's very uncommon in the UK marketplace.

I processed my initial £20 deposit using PayPal, and while I paid an additional £0.50 fee to complete this transaction, the funds at least landed instantly in my account along with the bonus amount.

I subsequently processed a £20 withdrawal through the same payment method, as compelled by anti-money laundering laws that require you to transfer funds using an option that has previously processed a deposit.

However, you should note that the site will also apply a £1 charge to your withdrawal, so in my case I was only able to bank £19 of my winnings. This is hugely disappointing, particularly in conjunction with the deposit fee and how it makes the process of accessing your hard-won cash so much harder.

As for the withdrawal itself, this took nearly 48 hours to process internally, with the funds landing in my PayPal account less than 72 hours after the initial request. This is an acceptable time-frame, while you can also track the status of your withdrawal through your account page (when logged into your account).

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 6-8 working days
• Visa 6-8 working days
• Skrill 1-3 working days
• Trustly 1-3 working days
• PayPal 1-3 working days
• MuchBetter 1-3 working days
• Astropay 1-3 working days

There are several channels through which you can contact the customer support team at Lucky Thrillz, although neither the operator's live chat feature nor telephone number are available 24/7.

The support team is available 7 days a week, from 6 a.m. to 11 p.m. daily via live chat and email.

The site's FAQ was incredibly comprehensive and packed full of important information, so be sure to check that out too.

What I do like about the customer support is the answer times were really low when I tested it. I opened the chat on a couple of different days just to make sure that it wasn't a fluke, and I was always pleasantly surprised at the wait time.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

As a licensed operator, Lucky Thrillz is obliged by law to verify your age and identity. It is an industry-standard and a onetime inconvenience, designed to protect your interests.

The registration process at Lucky Thrillz is quick and seamless, as you can enter your personal information and details across just two different screens.

All documents sent are secured in accordance with the Data Protection Act. Whenever the casino is unable to verify information automatically, you'll be requested to send in the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

You can upload these items directly by clicking through your account icon in the top right-hand corner of the screen, before scrolling down and hitting the ‘Document Support' button.

From here, you can upload new files straight from your PC (or drag and drop files if they're already open on your screen), before hitting submit and waiting for the site to confirm that the verification process is complete. This should take no longer than 72 hours, and in most instances, it will be completed much quicker than this.

Lucky Thrillz Casino takes the issue of responsible gambling seriously, and wants its players to play responsibly. It is important that players' experience is a positive one.

To promote responsible gambling, the following tools and options have been created:

• Personal Limits
• Time Out
• Self-Exclusion
• Reality Check
• Session Time Limits
• Autoplay Limits

If you or a loved one, require professional help and support, you can get in touch with the following organisations, that can help you control your gaming behaviour:

• Gambling Therapy Helpline
• Gamblers Anonymous