mFortune casino review (UK)

Independently owned and operated, mFortune (Intouch Games) may be lacking all your favourite slot titles but it is brimful of quality.

Although heavily targeted towards mobile gaming, it is equally at home on your desktop. I registered on the desktop version and found the site to be clear and easy to navigate. The sign-up process was ultra simple. I entered my mobile number and was immediately sent a link to download the mobile app. Boom!

What I found was a big, bright, and beautiful casino experience. This mobile-focused slot casino certainly hits the mark in terms of design. It is, however, somewhat lacking in games. Only 55 titles! However, if you can get over this inconvenience I think you will be pleasantly surprised.

One nice feature about the site is the inclusion of photos of previous jackpot winners on the homepage. Because they are an independent operator they are able to do this. I found this to be a nice touch. It was rather reminiscent of an online lottery site, yet gives a human element to mFortune that makes jackpots seem more attainable.

Overall, I had a very positive experience playing at mFortune. I did, however, mark them down slightly due to the lack of games.

Welcome bonuses are plentiful at mFortune. Upon deposit, you get to spin the wheel with an opportunity to win up to 100 FREE spins. Together with up to 200% first deposit match bonus, this is a good start. I received 10 free spins initially, plus another 10 almost straight away and my deposit bonus amounted to 50%.

What I liked the most was the social media bonuses. They take social media very seriously at mFortune and their Facebook page is one of the best I have come across. It really pays to follow these guys on Facebook or Twitter. Just like the website, the FB page is colourful and entertaining, with no shortage of opportunities to engage and bag yourself a £10 bonus.

For players on a budget, deposits of only £5 are allowed. Deposit small amounts regularly and get rewarded with loads of bonuses. These may include FREE spins, deposit boosts or bonus credit. Since my first deposit (3 days ago) I have received several more bonuses. One via email to spin the wheel for up to 200% deposit bonus and further bonuses on log-in for only a £5 re-deposit.

All the games at mFortune are manufactured in-house by UK company Intouch Games. You won't find titles by Microgaming, NetEnt or Play 'n' Go here. This is both good and bad for several reasons:

Good:

• Introduction to a new portfolio of quality games from a UK software company.
• The site is uncluttered (due to lack of games) so easy to navigate.
• Progressive jackpots attached to each game.

Bad:

• Only 55 slot games are available to play.
• Lack of popular titles you know and love.
• Jackpots do not reach astronomical amounts.

The slot games at mFortune remind me of the type of games that can be found in pubs the length and breadth of Britain. This is understandable when you consider that the company started life as a hardware supplier to the UK hospitality industry.

You will not be exposed to famous rock bands or movie-themed slot games at mFortune. What you will get is solid five-reel slot action with bright fun graphics, low volatility and plenty of features. The titles I enjoyed playing the most were ‘Which Witch’ and ‘Sugar Skull Spins’.

Which Witch is a spooky Halloween style game that pitches a green witch against a white witch in a Harry Potteresque wizard battle. Jackpots at this game can get to be amongst the highest at mFortune; over £55,000 when I played. It can reach well over £100,000 though. 15 pay line with a minimum bet of £0.10p means that you will be playing for as little as £1.50 per spin. Although you could play for as much as £20 per line. Plenty of bonuses and frequent mini-games mean that you won’t be sitting for long periods just watching the wheels spin.

Sugar Skull Spins is a South American influenced ‘Day of the Dead’ meets ‘Mexican Wrestlers’ 5 reel slot game. Featuring 15 win lines and three entertaining mini-games, Sugar Skull Spins is what it would be like if Quentin Tarantino did World Wrestling Entertainment.

mFortune is geared towards mobile gaming and I have to say, they've nailed it! You are immediately made aware that they are primarily a mobile gaming site because they ask for your mobile number and not your email address.

Rather than the usual 'wrapper' style mobile gaming experience that many operators provide, mFortune has a dedicated mobile app. It is awesome too! The excellent design features that can be found on the desktop version carry through to the mobile version.

The user interface is again nice and big and bright, and easy to navigate. I love the enticing way that the jackpots are displayed and the photos of real-life winners. The design team has done an excellent job.

Playing slot games on your mobile is super fun at mFortune. The interface is well-thought-out and logical. I found the game playing experience to be extremely good although the volume of titles is low compared to many other sites. That said, you will not be disappointed playing mobile slot games at mFortune.

mFortune have their own dedicated switchboard so can claim almost instantaneous response times. Players with a query may also use their free callback option by texting HELP to 85777.

You also have access to an informative FAQ page which you should refer to before calling. Most general questions are answered here. If you prefer there is a live chat option and for non-urgent enquiries, email. Allow 24 hours for a response if using the latter option.

Due to the Coronavirus lockdown in the UK, I did not test all the customer support functions as they are undoubtedly running on much-reduced staffing levels. However, the professionalism and attention to detail shown in other areas of the site gave me cause for optimism.

I did contact support via live chat though and found myself at 14 in the queue. It took over 9 minutes to get back to me, however, this was a Saturday morning during the lockdown, I suspect at peak times under normal circumstances this may be improved.

mFortune does not immediately ask for documents before allowing you to play. Once you have completed the simple 4 step sign-up process you are good to go.

For those concerned about compliance issues this is because new players have to submit their mobile number (it is very much a mobile-focused gaming site) meaning they receive age information from the mobile companies.

Of course, at some stage, you are going to have to submit your ID documents. However, they do not make this feel like a chore as some sites do. I simply uploaded them at my leisure using the 'upload' function in my player account. Job done!

You should bear in mind though that if you are cashing out a significant amount of money you will have to provide verifiable ID first.

Players can deposit and withdraw using any of the usual suspects. Visa, Mastercard, Paypal, Skrill, Paysafecard all are available. You can also pay using your mobile phone bill, a good option for UK players. I would have preferred to see a few more options, but in line with the company's general ethos, they have chosen to keep things simple. Not a bad thing.

I opted to deposit using Paypal and the whole process was smooth. The software took me directly to my Paypal account to confirm the details and the money was in my player account immediately. In line with Responsible Gambling directives you also have the option to set your own deposit limits.

The minimum amount for deposit/withdrawal is £10. Attempt to withdraw less than this amount and you are hit with a hefty £3 charge! However, there are no charges for withdrawals using any of the available methods so long as you stay within the limits.