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Mobile Wins Casino review (UK)

Added by Mobile Wins Casino. Information last updated:

User rating:

- (0)

Tester rating:

3.6 (1)

Bonuses

1st deposit bonus:150%/£100 + 10 FS

Bonus code:10JH

Wagering:50x (B)

Forfeitable:Yes

No deposit bonus:-

Exclusive bonus:Yes

| Full terms apply.

Properties

Minimum deposit:£10

Requires registration:Yes

Live casino:Yes

VIP program:Yes

Live chat:Yes

Sports betting:No

General information

Casino name:Mobile Wins Casino

Launched:02/2014

Licence:United Kingdom

Platform:Progress Play

Currency:£

Language:English

User ratings (0)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Skrill NETELLER Paysafecard PayPal Pay by Mobile
Mastercard Visa Wire transfer Skrill NETELLER PayPal
NetEnt Microgaming Genesis 1x2 Gaming NextGen
NetEnt Microgaming Genesis 1x2 Gaming NextGen
NetEnt Evolution Gaming

Mobile Wins Casino (UK) is an established casino that is primarily focused on the mobile market. With hundreds of casino games provided by leading software providers, including NetEnt and Quickpin, there is more than enough here to quench the thirst for gaming entertainment.

From the moment you land on the homepage, you are presented with game categories, a bountiful welcome package and much more.

With top-tier providers powering the game library, there is a variety of gaming options, including online slots, progressive jackpots, scratch cards and much more. All of these games are accessible via desktop and across a range of operating devices.

Needless to say, the casino has all the bells and whistles of a modern casino, including all safety features. This casino is also licensed and regulated by the UK Gambling Commission and audited by independent third parties for fairness and security.

Ready to get started? Keep on reading to learn more about this casino.

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Casino tester's comment: Lewis Humphries

Mobile Wins was launched on the ProgressPlay platform back in 2014, and it definitely boasts a slick design that benefits from the use of bold and contrasting colours.

I was also impressed by the layout of the site, which made it incredibly easy to find my favourite games and navigate different verticals seamlessly in real-time.

This casino also benefits from a deceptively diverse and impressive games library, while the mobile site mirrors the desktop design and works incredibly well on the Safari browser.

However, I was incredibly disappointed with the misleading and slightly one-dimensional welcome offer, while the customer service and withdrawals process would also benefit from significant improvements.

Overall rating:

3.6

Mobile Wins Casino bonus

Get ready to rock out to our impressive welcome package, when you sign up for a MobileWins Casino account:

Signing up only takes a couple of minutes. Follow the below instructions:

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Casino tester's comment: Lewis Humphries

When you credit your Mobile Wins account for the first time, you’ll be instantly rewarded with a 100% deposit match up to £200, although no free spins are available as part of this promotion.

You don’t need to opt-in or enter a promotional code to access the welcome offer, as once you’ve completed the registration process you simply need to click through the ‘Cashier’ icon in the top right-hand corner of the homepage.

From here, you can choose your deposit method and enter a desired sum of money with which to credit your account, either by selecting one of the predetermined amounts or typing an alternative value into the relevant box.

Just remember that the default value is fixed at £50 when you enter the screen, and while you’re welcome to select this amount you can qualify for the welcome offer with a minimum deposit of just £10.

Once you’ve made your choice, simply confirm the deposit and the funds should immediately land in your respective cash and bonus balances.

So far, so good, but the terms of the current welcome bonus also stipulate that you’ll receive further deposit matches when you credit your account for the second and third time (up to the value of £400 overall). However, my second deposit of £10 didn’t trigger any bonus payout at all, so I looked to clarify this with the customer service team.

They advised me that the second and third deposit matches were not available after all, and this was incredibly disappointing given that these offers were advertised clearly as part of the welcome bonus.

After I challenged this, the agent subsequently decided to reward me the £10 in additional bonus funds that I was due but remained adamant that this was a gesture of goodwill rather than something I was owed according to the welcome offer’s T&Cs.

Despite this, the wagering requirements are at least relatively competitive, at 50x the total value of the bonus funds. Although this may seem prohibitive at first glance, it doesn’t include the cash deposit, so in my case, I was required to play through an initial amount of £500 before withdrawing from the bonus fund.

However, those of you who initially credit your account with £200 will face a playthrough requirement of £10,000, so the value proposition really depends on the size of your first deposit.

Overall, the existing Mobile Wins welcome offer is genuinely misleading, and arguably slightly one-dimensional given the lack of free bonus spins. Not only this, but initial deposits made through Skrill aren’t eligible to receive the bonus, while this fact is only advertised in the small print of the terms and conditions.

Some of these issues are offset by the surprisingly competitive wagering requirements, but there are still multiple issues with this bonus that are hard to ignore.

First deposit bonus code

Mobile Wins Casino's first deposit bonus code is 10JH.

Significant terms and conditions

Full terms and bonus terms apply.

Extra and no deposit spins

Besides the generous deposit match bonus, you also receive a set of 10 wager-free spins, on popular NetEnt slot game Jimi Hendrix.

Since these spins are wager-free, there are no wagering requirements to meet. Whatever you win, is yours to keep. Free spins expire within 7 days.

VIP / Special promotions

MobileWins Casino rewards its loyal players with special promotions, discounts and extra bonuses. You can claim bigger and better benefits as you climb up the loyalty ladder.

Earning points at this UK casino is easy. For every £16 wagered on real money games, you’ll earn one VIP point.

Amongst the top perks and rewards there is:

Mobile Wins Casino slots and games

With a name like MobileWins, you can expect plenty of mobile slots. There are hundreds of slot games, and every one of them can be played across a range of devices. Amongst some of the software powerhouses here, there is NetEnt, Microgaming and Big Time Gaming.

Amongst some of the best slot games on offer, there is Stampede, Finn and the Swirly Spin, Rainbow Riches, Bonanza, Gonzo’s Quest, Riches of Robin and Owls.

For those players who want to tempt their luck at winning a jackpot, there is a massive choice of games, including Champions of Valhalla, Irish Luck, Chilli Gold, Fluffy Favourites, Divine Fortune and Unicorn Bliss.

Alternatively, players can enjoy a wide range of table games, including Blackjack, Roulette, Casino Stud Poker and Baccarat.

There are also plenty of scratchcards, Keno, Lotto and sports betting options.

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Casino tester's comment: Lewis Humphries

Although Mobile Wins has a relatively small range of games, the layout of the site is quite intuitive and makes it easy to search for your favourite titles.

Once you’ve loaded the games lobby, you’ll instantly see the site’s full range of verticals listed horizontally just above the fold, with a handy search bar positioned below and on the right-hand side of the display.

If you do intend to browse the range of games according to type, you simply need to click through the relevant vertical before scrolling down and loading titles. The main menu will remain fixed in place as you scroll, so you can easily switch between verticals as and when required.

Games tend to open quite quickly on the site, with titles such as Book of Dead loading in a little over 10 seconds on average. However, I noticed that this slot’s graphics were disproportionately big when playing at a zoom setting of 100% in Google Chrome, so I had to reduce this to 75% to navigate the game successfully.

The live casino is also relatively accessible, with the live blackjack and roulette lobbies loading in just a couple of seconds.

Individual titles like Power Blackjack opened fully in just over five seconds, and I’m happy to say that I spent most of my first deposit while playing this game.

I was also impressed by the overall size and diversity of the live casino, with a total of 49 games offering truly exceptional and engaging gameplay throughout.

Desktop game information

Total number of desktop games: 400
Total number of desktop slots: 280
Total number of desktop table games: 120
Total number of desktop jackpot games: 14

Desktop game providers

NetEnt Microgaming Genesis 1x2 Gaming NextGen

Mobile Wins Casino on mobile

As you have already gathered by now, we are fully-optimised to work seamlessly across a range of devices. This means that you can facilitate mobile payments and gain instant access to mobile casino games.

There are no mobile casino apps to download. You only need to browse to the site from your web browser to pick up where you left off.

Just make sure that you have a steady internet connection.

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Casino tester's comment: Lewis Humphries

At present, Mobile Wins has yet to launch a native app on either iOS or Android, but I was able to access the mobile site through my iPhone’s Safari browser. The good news is that the design of the mobile site is almost identical to the desktop alternative, making it easy to wager seamlessly across multiple devices.

For example, the main menu in the games lobby simply scrolls vertically just above the fold, while the search bar is positioned directly underneath this and centrally on the screen.

If anything, the site’s games loaded even quicker through the Safari browser, with Book of Dead and Starburst opening fully in less than 10 seconds on average. You can also navigate the site and all of its games in either landscape or portrait mode, while the full Mobile Wins library is accessible to players who are on the move.

You can also play your favourite slots in demo mode on both desktop and mobile devices, which is a huge boon for new and inexperienced players.

Mobile game information

Total number of mobile games: 400
Total number of mobile slots: 280
Total number of mobile table games: 120
Total number of mobile jackpot games: 14

Mobile game providers

NetEnt Microgaming Genesis 1x2 Gaming NextGen

Live casino games

The MobileWins Live Casino is accessible via mobile devices. Powered by NetEnt, Extreme Live Gaming and Evolution Gaming, you can find an impeccable collection of games, with superb graphics and sounds.

Hosted by qualified croupiers in real-time, you can discover a variety of variants for live dealer games such as Blackjack, Roulette and Baccarat.

Unlike software-based table games, you are playing against a professional dealer in a setting where you can interact with other players via chat.

Live game information

Total number of live casino games: 48

Live game suppliers

NetEnt Evolution Gaming

Safe gambling – is Mobile Wins Casino safe?

We are dedicated to responsible gambling and to offer players a fun gaming environment.

It is also our duty to promote responsible gambling, so we have created the below options and tools to give you better control of your gambling and spending:

If you or a loved one have a gambling issue, we strongly recommend getting in touch with organisations such as GamCare and Gamblers Anonymous.

Support

Our casino site has been designed to be easy to navigate. However, if punters have any questions or queries, they can get in touch via one of the below methods:

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Casino tester's comment: Lewis Humphries

You can contact the customer support team at Mobile Wins through two primary channels; namely a live chat feature and the website’s contact form.

The live chat is available between 8 am and 12 am seven days a week, but you can only access this by scrolling down the homepage and clicking through the ‘Contact Us’ tab.

Then, select the ‘Chat with us’ icon during the aforementioned opening hours, before entering your name and email address and waiting to be connected to an agent.

I raised a query about the initial failure to credit my account with a second deposit match bonus and was connected with an agent in less than two minutes. Unfortunately, the site doesn’t advise you of a time-frame or position you in a queue, and this can be problematic when being made to wait during busier times.

Ultimately, the conversation with the agent was quite challenging, and I had to explain the issue at least twice while being told that the welcome bonus included just one deposit match (despite the terms of the offer stating the opposite).

After challenging this further, the agent was kind enough to at least credit my account with £10 in additional bonus funds, although she maintained that this was a gesture of goodwill more than anything else.

This seemed to be more a matter of genuine confusion rather than malice, but while the agent was courteous and polite, they seemed to lack any knowledge of the bonus or the terms that were being marketed as part of the T&Cs.

You can access the contact form through the same ‘Chat with us’ icon, and once you’ve typed out the subject line and outline of your message, this will auto-generate an email to send to customersupport@instantgamesupport.com.

I sent an email raising the same deposit match issue, and received a reply within about five hours. In fairness, I sent the message quite late in the afternoon, although it was slightly disappointing not to receive an automated message confirming the receipt of my original query.

However, the quality of customer service at Mobile Wins is somewhat rescued by the presence of a detailed FAQ page, which can also be found by scrolling down from the games lobby.

This contains comprehensive answers to generic questions about registration, withdrawals and account management, while there’s also a dedicated section for technical queries pertaining to slots, roulette and blackjack gameplay.

Site languages

English

Email support languages

English

Live support languages

English

Phone support languages

-

KYC & Documents

We are obliged by the UK and International Gambling law to verify the age and identity of our players. This is done to protect against money laundering and fraud. It also provides players with a level of protection.

In the majority of the cases, we are able to verify this information automatically. However, you’ll still be requested to send in the following documentation:

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Casino tester's comment: Lewis Humphries

When you register for an account at Mobile Wins, you’ll have to enter your personal information across two different screens.

This includes your name, mobile number and physical address, while you’ll also have the opportunity to confirm the currency in which you wish to wager at this time.

It’s important that you enter this information accurately, while ideally you’ll also be registered on the electoral roll at your listed address. In this instance, your ID should be verified automatically during real-time background checks, at which point you’ll be sent a four digit-code by email and SMS to confirm your registration.

This happened in my case, so I have been able to wager freely and complete deposits without having to provide proof of my ID.

If there are issues with the verification of your ID, however, the customer service team will send you an email confirming this before you’re able to complete your first deposit. At this stage, they’ll ask for proof of your identity, in the form of your passport or driver’s license, proof of address (dated within the previous three months) and clear copies of your debit card or preferred payment method.

You’ll need to ensure that all four corners of your documentation are included in the images before they’re uploaded, at which point you can send them directly to customersupport@instantgamesupport.com.

It can take up to three working days to verify your account in this instance (particularly during the weekend), but the process will often be completed much quicker than this.

Banking

We accept a wide range of payment methods including:

Withdrawal requests are processed within three business days and once processed, players receive an email confirmation.

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Casino tester's comment: Lewis Humphries

I was able to access seven payment methods when crediting my account at Mobile Wins, including my preferred options Visa debit and PayPal.

Other options included the Paysafecard, Trustly, MuchBetter and ecoPayz, while those of you who register your mobile number with the brand will also be able to deposit funds via your monthly bill or PAYG contract.

I’d recommend that you avoid this option, however, as it can accumulate debts on your phone bill and has a maximum limit of just £10 per transaction.

Also, players in some areas may have access to Skrill and Neteller, so keep your eyes peeled for these if they’re amongst your preferred options.

Just remember that even if you can access Skrill, you should avoid using this when making your first deposit, as this will make you ineligible to receive the welcome bonus.

I made two deposits of £10 using Visa debit, both of which were completed instantly and with the minimum of fuss. I also completed my first withdrawal of £10 using the same method, in accordance with the existing anti-money laundering rules that require you to remove funds from your account using a method through which you’ve already completed a deposit.

This took a little over 24 hours to process internally, which is in line with the current market average. Ultimately, it took a little under 48 hours for the funds to land in my bank account, while the process can take slightly longer if it includes the weekend.

Also, you should note that all withdrawals are subject to a nominal £2.50 transaction fee, which is a really disappointing feature that’s particularly annoying when dealing with small amounts of cash.

Depositing methods

Mastercard Visa Skrill NETELLER Paysafecard PayPal Pay by Mobile

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER PayPal

Withdrawal times

Mastercard 1-6 working days, Visa 1-6 working days, Wire transfer 4-10 working days, Skrill 1-24 hours, NETELLER 1-24 hours, Cheque 5-28 working days


Casino tester's profile

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Lewis Humphries

Lewis Humphries

I've been playing at and reviewing casinos for years, while I have extensive knowledge of the iGaming market in the UK. I particularly enjoy slots, table games and live casino gameplay, and have played at most of the UK's licensed casinos.

Latest reviews:
Casino Mobile Wins Casino cover

First deposit bonus:150%/£100 + 10 FS

Bonus code:10JH

No deposit bonus:-

Wagering:50x (B)

Licence:United Kingdom, Malta

Number of desktop games:400

User rating: -
Tester rating: 3.6
Play here » | Full terms apply.

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