Pocket Win Casino review (UK)

By Ville Saari. Updated:

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What Pocket Win Casino looks like

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Summary

Pocketwin is best known for their in-house developed slots, no deposit bonuses, and fluid mobile experience. Try Pocketwin if you want to try something new, but be prepared for slow withdrawal times.

3.5
Bojoko rating

Pros:

➕ Good customer support
➕ Unique games
Low minimum deposit

Cons:

➖ Small game library
➖ Sluggish withdrawals
➖ No live casino games

 

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Detailed review: Is Pocketwin Legit?

Pocketwin Casino is a unique casino site designed with a mobile-first approach. Making it ideal for players who spend plenty of time on their phones or tablet, you now have access to this site, anytime and anywhere.

Pocketwin is a modern online casino that was made for the mobile gambler, so I was pretty excited to dive in. I first went through the signup process on a desktop before I was sent a link via SMS. I would then be directed to download the Pocketwin app on my iPhone device.

The signup process was nice and easy. However, it did ask for my occupation which it didn't list specifically so I had to pick something that was close enough.

What makes Pocketwin Casino and bingo site exceptional, is the fact that all its games are developed in-house. You won't find a collection of games like this at any other casino.

The signup process was quite heavy on pushing a welcome bonus. In fact, I found that a lot of the time I navigated through the app I was presented with a pop-up pushing various bonuses. I found this to be very spammy. I also prefer to play without bonuses.

I found the presentation of the site to be clear-cut and easy to navigate. Everything was where it was supposed to be with top jackpot games at the forefront of the app. I couldn't fault the general user experience of Pocketwin, it was a breeze to use.

Most importantly, Pocketwin Casino is licensed and regulated by the UK Gambling Commission. This strict authority ensures that the site complies with its regulations and to offer its players a safe platform for both gaming and payments.

Pocket Win first deposit bonus

PocketWin casino sends you off flying before you even make your first deposit. You get the first bonus by just joining in.

18+. New Players only. Up to £10 bonus credit available via Lobby Game. 40x wagering requirement. 14 days to claim. £50 max withdrawal from bonuses without a deposit across all Intouch Games Accounts; mFortune, Mr Spin, Dr Slot, PocketWin, Casino2020, Bonus Boss, Jammy Monkey. Up to 200% deposit match of first deposit awarded as bonus credit. Min deposit £5. Max bonus £100. 40x wagering requirement. 30 days to claim. 7 days expiry for bonuses. Full terms and Bonus terms apply. BeGambleAware.org.

Pocketwin Casino wants to thank players for joining. This is why the casino has combined a no deposit bonus and a welcome offer to the delight of many. Sign up to PocketWin Casino to receive the following:

  • Up to £10 no deposit bonus upon registration
  • An up to 200% match bonus up to £100 when making your first deposit

Sign up to Pocketwin Casino is easy. Follow the below steps:

  • Sign up for a PocketWin Casino account
  • Verify your account by email
  • Claim your no deposit bonus
  • Make a minimum deposit of £5
  • Your welcome offer will be credited to your account

Once I had entered the app I was presented with the option of spinning ‘The Wheel of Fortune' to win a bonus. I had not made a deposit yet but I spun the wheel and won a £7 bonus which was then put in my bonus funds.

Then after I made my deposit I was presented with another spin on The Wheel of Fortune. This time to win a bonus worth up to 200% of my first deposit. All bonus funds come with a 40x wagering requirement which is slightly above the industry average. I didn't want to play through bonus money so I skipped this option.

I did find that there was not a dedicated page for The Wheel of Fortune bonus game. I wanted a bit more information on this game but I only got the basic terms during gameplay. There is a bonus section available but it does not contain any information about the bonuses offered through the wheel.

As I played the slots I found that my real money balance was being used first. In my experience, some casinos have the bonus funds played first, but not Pocketwin. I had no problem with this but I would have liked to know through clearer terms before spinning the reels.

Significant terms and conditions

  • 18+. New Players only.
  • Up to £10 bonus credit available via Lobby Game.
  • 40x wagering requirement.
  • 14 days to claim.
  • £50 max withdrawal from bonuses without a deposit across all Intouch Games Accounts; mFortune, Mr Spin, Dr Slot, PocketWin, Casino2020, Bonus Boss, Jammy Monkey.
  • Up to 200% deposit match of first deposit awarded as bonus credit.
  • Min deposit £5.
  • Max bonus £100.
  • 40x wagering requirement.
  • 30 days to claim.
  • 7 days expiry for bonuses.

Please gamble responsibly.

Extra and no deposit spins

The fun doesn't stop with the welcome bonus. You can benefit from the below promotions:

  • Game of the Month Bonus: You can get your hands on Pocketwin free spins, bonus credit or a deposit match offer whenever a new game is released.
  • Weekly Bonuses: Players who play and deposit regularly are eligible for weekly loyalty bonuses.
  • Social Media Bonuses: Pocketwin Casino runs social media competitions on a weekly basis, giving you the chance to win free bonuses and other prizes.

The wagering requirements for the no deposit bonus are 40x.

VIP / Special promotions

From the moment you start playing with real money at Pocketwin Casino, you earn Loyalty Points. These points can be redeemed for numerous perks and rewards, including:

  • Bonus Credit
  • Donations to Charity
  • Electrical goods
  • Experience Days
  • Vouchers

Pocket Win Casino game suppliers

Intouch Games
Intouch Games

Once you're in the app you have a choice of three game categories – slots, casino and bingo. I'm a slot enthusiast so that's where I explored. The slot selection wasn't very large with all games coming from one exclusive game developer.

All PocketWin slots and bingo games are developed inhouse by a team of professional creatives. You won't find software developers such as NetEnt or Microgaming here. Instead, you will find over 70 slot titles and a selection of casino games.

Your gaming experience here is therefore completely unique as you won't find these games elsewhere.

Amongst some of the most popular slot titles, there is Pocket Fruits, The Big Win Spin, Cheese Chase, Money Ladder and Sherlock: Dying to Kill You.

I noticed that all the slot games had a jackpot amount next to them. I also noticed that it was the same jackpot amount across multiple slots. The progressive mega jackpot is indeed shared across all the slots at this casino. I was concerned to see that the slots are tied to a network jackpot of £106,000.00. Once this jackpot is won, will anyone want to play low jackpot games?

There is a useful and in-depth explanation of each slot that educates you on the slot features and win potential. You can also view a slot rating out of 5-stars. I couldn't rate the game myself though and noticed all the slots had a rating of 4.6/5 or more. Really?

If you fancy a break from the reels, you can also enjoy popular games, such as Blackjack and Roulette.

Alternatively, you can enjoy a myriad of bingo options, with a strong focus on 90 ball bingo. You can enjoy the same social interactions you would have if you were at a brick and mortar bingo hall. You can chat with other players and the moderator, participate in community games and much more.

Desktop game information

  • Games 77
  • Slots 75
  • Table games 2
  • Jackpot games 75

There are currently no live dealer games at PocketWin Casino.

Live game information

  • Total number of live casino games -

The mobile app was a delight to use, it was a fluid user journey from start to finish. You would expect this sort of mobile quality from a mobile-only casino, it delivered.

Its presentation was easy on the eye and simple to follow, the games are at your fingertips as soon as you open the app. I found the mobile gameplay to be flawless, no lag, great graphics, and excellent playtime response.

The top-left hamburger menu houses all areas of the app, including bonuses, support, banking, terms, and account settings.

Once I had completed the sign up I had the option to make a deposit which was simple enough. This time, I used my Visa to deposit.

Pocketwin saves the bulk of your card details automatically, you don't have the choice to stop this. I thought this was a poor tactic to encourage more deposits. The only detail they don't hold is the 3-digit security number. There is an option to set deposit limits within the cashier which I thought was socially responsible.

Making a withdrawal was also very easy. The funds are sent back to the same payment method as you deposited with. The withdrawal takes about three days to arrive and display on your bank statement. I didn't receive an immediate email confirmation about my withdrawal request, but I did receive an SMS when the withdrawal was processed the next day.

The minimum deposit at Pocketwin Casino is £5. If you opt to deposit by phone bill, you can deposit as little as £3. Pocketwin Casino aims to process withdrawals within 3 to 4 working days.

Depositing methods

Mastercard Visa Paysafecard PayPal Pay by Mobile

Withdrawal methods

Mastercard Visa PayPal

Withdrawal times

  • Mastercard 1-4 working days
  • Visa 1-4 working days
  • PayPal 0-2 working days

Pocketwin Casino has a comprehensive Help and FAQ page that covers a range of topics. If you require to get in touch with the support team, you can do via one of the below methods:

  • Phone
  • Callback
  • Live Chat
  • Email: support@pocketwin.co.uk

Pocketwin's support services are easily found within the menu. Here you will find the live chat, FAQs, and a call-back service which is a nice option to have. I opted to use the live chat feature where I entered a queue. I was number 15 in the queue which had about a five minute wait time.

I asked a simple question on whether you need to upload your ID to make withdrawals of low amounts. I was then asked for all my security information such as name, DOB, address, email etc. I thought this was incredibly unnecessary, especially when my question was so general. This just prolonged the answer to my question - it's a pain to type out so many details on a mobile device!

  • Email support: ✅
  • Live support:
  • Phone support:

When you sign up for a PocketWin Casino, you must verify your identity, age and address before you can start playing out games.

Pocketwin Casino will automatically try to confirm a new player's details electronically upon registration. If unsuccessful, you'll be asked to verify your details via other methods as follows:

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method

The verification process was very easy to follow. You need to go to the support section to upload documents. It was easy to upload my ID using the phone's camera.

Pocketwin also requires a separate proof of address in a utility bill. Most online casinos only require one form of ID. I'm surprised they don't ask for the front and back of a driver's license which has an address.

I thought this was a bit of an inconvenience. However, now that I've provided a separate proof of address, my future withdrawals are going to be much more fluid.

Pocketwin Casino wants you to have enjoyable online gaming experience. It's understandable that some players might lose control over their gambling and spending, so Pocketwin Casino has created the below tools which promote responsible gambling:

  • Deposit Limits
  • Session Limits
  • Cool-Down Periods
  • Self-Exclusion

If you feel that you are being overwhelmed or want to help a loved one, you can get in touch with GamCare or GambleAware, who can provide you with assistance and support.

PocketWin is a legit and safe operator in the casino industry and player safety is their top priority.

 

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About the author

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Ville Saari

Reviewed by:

Ville Saari
Ville is an industry veteran, who has written thousands of gambling-related reviews and articles since 2009. He is an IT engineer with a passion for game and strategy optimisation, and to teach the world to play better.

Methodology

This review was made independently by Bojoko’s casino expert. Rating score is based on both quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.

The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

See the full review methodology here.

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