Secret Slots casino review (UK)

Significant terms and conditions

• First-time depositors only (18+ UK only).
• Min deposit: £10.
• Max offer: 100% Games Bonus up to £10 & 50 Bonus Spins (on Starburst).
• 10 Bonus Spins will be credited per day, across 5 days.
• Any Games Bonus winnings, if applicable, must be wagered 60x before withdrawal.
• Bonus Spin winnings must be wagered 99x before withdrawal.
• Bonus Spins are valid for 7 days.
• Games Bonus win cap: £100 + original bonus amount.

Please gamble responsibly.

Extra and no deposit spins

When you start playing on Secret Slots, you get an exclusive bonus offer with a massive amount of bonus spins. When you make a deposit of at least £10 and use the bonus code GET50, you will get:

• 50 bonus spins on a game of our choice

Bonus Spins expire after 7 days.

VIP / Special promotions

The first deposit offer is just the beginning, players can benefit from a range of other offers. There are two loyalty exclusive offers. The first includes up to 50 extra spins awarded daily, again with no wagering requirements, whereas the Daily Classic offer gives you a chance to win spins, cash prizes, as well as other bonuses.

Plenty of more surprises await at Secret Slots if you manage to become a VIP member, including a plethora of premium bonuses and various tailor-made offers.

There are more than 500 slots, and while it is not easy to single out just a few of them, these are some of the most renowned titles:

• Fluffy Favourites
• Wild Wild West
• Stampede
• Cash Stax
• Guns ‘N' Roses
• Cleopatra
• Rainbow Riches Reels of Gold

Secret Slots splits their games up by ‘Hot Games', new, scratch and slots. There is also a search bar to find specific slots. I would have liked to see a jackpots section since I know they host a few jackpot games. Some slots have a ‘Recommended' banner on them and are heavily promoted on the page. You can hit a heart icon which will list the games in your favourites section which I liked.

I had plenty of choices. They host games from some of the industry's best slot providers, so there are some great titles to pick from. After a short browse, I had a spin on the Wish Upon a Jackpot slot and Bonanza which were one of the recommended games. Unfortunately, I did not hit any significant wins. The gameplay was good but seemed more appropriate on mobile with a touch icon rather than a button CTA to spin the reels.

All games that are available at Secret Slots have been tested by eCOGRA, the world's leading online casino software testing agency and their certificate ensures that all provided games are fair and random.

Desktop game information

• Games 670
• Slots 510
• Table games -
• Jackpot games 31

Desktop game providers

Secret Slots is optimised for mobile phone and tablet use. As soon as you open the site in your mobile browser you will be redirected to the mobile-friendly version where you will have access to all options and games that are available on desktop devices. Android and iOS devices are supported.

I was pleasantly surprised to see how well-presented the mobile site was. It certainly felt more natural playing on the mobile site rather than the desktop site. It maintains a simple display with all slots within easy reach. There are not many menu options which made it nice and easy when playing on mobile. It wasn't cluttered or too in your face either.

The presentation of the games makes it easy to scroll through and select a game that piques your interest. I found that they host a big number of mobile-friendly slots. I wouldn't be surprised if all their games were mobile-friendly as it seemed to be a mobile-first casino in my eyes.

The gameplay on my iPhone was also excellent. I didn't experience any lag and it was immersive and fun. I preferred the mobile experience on Secret Slots, although there is no dedicated mobile app at this time.

Secret Slots doesn't currently offer any live casino games.

Live game information

• Total number of live casino games: -

Live game suppliers

I experienced quite a few issues when trying to make my first deposit. First, the deposit page would not load. I was getting a ‘Session has expired' error message. After a few attempts, I contacted support who suggested I try another browser. It worked on Google Chrome but not on Safari.

Once I opened the deposit page I noticed I could not see some of the field titles, nor the CTA to complete the deposit. It looked like the deposit page was built for mobile. I plugged in a larger screen so I could see the fields and complete my deposit. With all the delays involved, this is the hardest experience I've had trying to deposit to an online casino.

The one thing I did like about it was that it has a tick box option to tick if I wanted to claim a bonus.

The minimum amount that you can deposit to your Secret Slots account is £10 and there are several available banking options, including credit and debit cards and e-Wallets, but it is also possible to make a deposit by phone. There is no cash withdrawal limit for the UK players and they can make up to 10 withdrawals per day.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 3-5 working days
• Visa 1-2 working days
• NETELLER 2-5 working days
• PayPal 3-5 working days
• Cheque 5-8 working days
• Maestro 4-7 working days

I had an issue with depositing so I had a legitimate reason to reach out to the Secret Slot support team. The only support option I could see was a Help chat button on every page. I looked for a dedicated contact page but I couldn't locate one – there wasn't even a footer menu on the site.

Once I had opened the live chat option I noticed how outdated the chat feature was. It felt like I was back on Windows 95. Ignoring the aesthetics of the chat feature, I was able to get on chat straight away to a customer service representative. Although I had to wait about ten minutes for them to find a solution to my problem, I did manage to resolve my issue.

After exploring the site some more I found that they do have a phone number and email address for support issues. I found these hidden within the document upload page.

A UK toll free number is provided, and the line is open every day from 10am until 2am. You may also fill an online form and your query will be answered within 72 hours.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

Before you can access Secret Slots, you must register and verify your account. During the KYC (Know Your Customer) check, they will ask you to submit:

• Photo ID (passport, driver's licence, ID card)
• Proof of address (utility bill or an official letter with your name
• Proof of banking method

It was effortless to upload my documents and have my account verified. The documents section was with my account page. There are instructions on the file type that should be uploaded but no mention of what documents should be uploaded. I went ahead and uploaded a copy of my passport which was enough to get my account verified.

Secret Slots offers links, tools and resources to players to help them keep on top of their gaming hobby. In Secret Slots' responsible gaming section you'll find:

• Links to organisations specialised in helping with problem gambling
• Links to services to block gambling content
• Self assessment test
• Game time reminders
• Autoplay limits
• An option to take a brake, ranging from 1 day to 6 weeks
• Self-exclusion