The Sun is a British institute that is known to everyone. But how many knew that The Sun actually has their own online casino, The Sun Vegas?
Founded in 2019, The Sun Vegas started offering great games for the British public. Built on the Playtech One platform, The Sun Vegas is a solid online casino that provides a good, but maybe not great gambling experience.
The casino has a lot going for it. There are plenty of games, a hefty bonus offer, good mobile casino, easy-to-use interface and even telephone customer service. But with everything that is good, there is something a little off, and those little things start to pile up.
Things like only showing a handful of games, heavy bonus terms and near-deceptive deposit option design are all small things, but one casino shouldn't really have all of them.
If you are looking for a solid casino with a big, reputable company behind it, then The Sun Vegas is a great choice. But be aware of those few shortcomings, so there won't be any surprises when you play.
As a new player, you get a nice first deposit bonus when you start and make your first deposit.
- 1. deposit: 100% bonus up to £300
The casino will double your first deposit up to £300 and let you play with a good amount of bonus money. The bonus can only be used on certain slots, which you can find from the bonus terms.
At first, this bonus looks good and you get plenty to play with. The problem comes when you look at the bonus terms. You need to wager the first deposit and the bonus sum both 50 times, which is a very high requirement. A standard wagering is around 35 times for the bonus alone. The wagering is why you should think twice before taking this bonus.
As the law requires, you can forfeit your bonus at any point and withdraw your real money balance.
The bonus terms should be read through before taking it, as there are some peculiarities in there. For example, the minimum bet while wagering changes depending on the first deposit and if it was made on mobile or on desktop.
First deposit bonus code
You don't need a bonus code to claim The Sun Vegas's first deposit bonus.
Significant terms and conditions
- New players only, 18+.
- Minimum deposit: £10.
- Wagering requirement: 50x bonus + deposit.
- Wagering can only be completed on slots.
- Max bet while wagering: £5 if deposit on desktop, £10 if on mobile.
VIP / Special promotions
Every time you play on The Sun Vegas, you collect loyalty points. These points can then later be converted to cash.
You earn points by playing and different games give points at a different rate. For example, slots give you a point for every £10 and live casino games one point for every £20.
You can then exchange these points to cash at the rate of 100 points to £1.
The Sun Vegas is the home of around 1,000 games, which is a nice number. That being said, not everything is sunshine and roses when it comes to games here.
Let's get the good stuff out of the way first. There are lots to play and plenty of different varities available. There are several big-named game developers on board, tons of good slots, live games, Slingos, Megaways slots and so on. Even the jackpot section has some big hitters in there. So in that sense, The Sun Vegas has everything sorted.
Even though they have a lot of games, the game search is one of the worst offenders ever. If you look at the slots, you can see a few categories that list approximately 100 games. These include new, featured, jackpot and more slots. But as we know it, the casino has about 1,000 games, so where are they?
You need to use the search field and know the name of the game you want to play. If The Sun Vegas doesn't feature the slot, it is basically impossible to accidentally find it. This is extremely bad practice and makes trying new things practically impossible.
Desktop game information
Desktop game providers
The Sun Vegas is built with mobile users in mind. The casino supports all modern devices straight away without needing any dedicated apps. You just open the casino in your mobile browser and you are good to go.
The Sun Vegas mobile casino is a well-built casino environment. Everything is big, clear and easy to use. That being said, the game browsing issue mentioned in the games section affects the mobile casino as well. So, browsing games is not easy, unless you go for the featured titles.
It is clear that the casino platform The Sun Vegas is built upon is a quality one. You can easily find stuff and use the menus even if you don't have tiny fingers. The games also load up quickly and playing is all around enjoyable.
Mobile game information
Mobile game providers
The live casino selection on The Sun Vegas casino is provided by Playtech. They bring in a versatile list of live entertainment that should have little something for everyone.
The list of games is not very long, but it has a lot of good titles. In addition to the classics, like blackjacks and roulettes, you also get plenty of game shows. These games are exciting and have that high-energy gameplay and fun that only live casinos can provide.
If you are looking for live casino games, then The Sun Vegas is a good choice. The number of games is noticeably smaller, which means that there isn't much variation between the same types of games, but there are enough different types for it to be enjoyable.
Live game information
Total number of live casino games: 35
Live game suppliers
The Sun Vegas is licensed by the United Kingdom Gambling Commission, as well as Alderney Gambling Control Commission. Having just a UKGC licence is good, but having both is excellent.
This means that the casino is being watched over with more scrutiny. Players can enjoy a more relaxed environment, as they know that there is no room for foul play.
On a personal level, players can set limits on their accounts, which is adviced for everyone as a good practice. You can set the following limits in your account settings:
- Deposit limits
- Reality checks
- Exclusion period
The Sun Vegas has gone all out on the customer support, as they have basically all bases covered. You can use email, live chat and phone to contact the support team.
You can contact the casino every day between 8:00AM and 1:00 AM.
- Live chat
- Email: email@example.com
- Telephone: +44 20 8016 2332
Phone support is always a nice addition to roster. Email support is the bare minimum, and live chat is basically required for a good grade. If The Sun Vegas still wanted to improve, they could go with 24 hour support, which would be a nice touch to an already good service.
Email support languages
Live support languages
Phone support languages
As part of the gambling regulations, The Sun Vegas casino needs to know who their customers are. This is done by verifying the accounts and checking the identifications and addresses.
The Sun Vegas doesn't automatically verify your account when you create an account, but rather asks for the documents when they are needed. So, be prepared to send them the following proof:
- Proof of ID
- Proof of address
What is unfortunate, is that The Sun Vegas doesn't let you send any verification documents beforehand. You must wait until the casino asks for them, and then send them. Account verification always takes a little time, so it would have been nice to be able to skip at least some of the wait.
The Sun Vegas has a good basic grasp on deposits and withdrawals. All the standard options are covered, the minimums are exceptionally good and deposits are fast.
What does look bad is their design. If you aren't looking carefully, you may think that the casino has a £50 minimum deposit, as that is the smallest pre-set amount. You can choose other and deposit as little as £10, but it is not made clear enough.
Withdrawals can be made to your debit card, PayPal account, Skrill account or wired directly to your bank account. The minimum withdrawal is £5.
Even though the visual design may be confusing on purpose, the structure under it is solid. Handling your finances are easy on The Sun Vegas.
Mastercard 3-5 working days, Visa 3-5 working days, Wire transfer 3-7 working days, Skrill 1-3 working days, PayPal 1-3 working days