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Jackpot Village casino review (UK)

Added by Jackpot Village . Information last updated:

User rating:

5 (1)

Tester rating:

4 (1)

Bonuses

1st deposit bonus:100%/£500 + 50 FS

Bonus code:-

Wagering:40x (D+B)

Forfeitable:Yes

No deposit bonus:-

Special bonus:No

| Full terms apply.

Properties

Minimum deposit:£20

Requires registration:Yes

Live casino:Yes

VIP program:No

Live chat:Yes

Sports betting:No

General information

Casino name:Jackpot Village

Launched:08/2019

Licence:United Kingdom

Platform:White Hat Gaming

Currency:£

Language:English, Finnish

User ratings (1)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Skrill NETELLER Paysafecard Apple Pay
Mastercard Visa Wire transfer Skrill NETELLER
NetEnt Microgaming WMS (Williams Interactive) Betsoft Play'n GO +45
NetEnt Microgaming WMS (Williams Interactive) Play'n GO Thunderkick +24
Evolution Gaming

Jackpot Village (UK) launched in late 2019, with over 1,300 casino games and over 80 progressive jackpots.

Best suited for jackpot fans, we welcome all players with a superb welcome package, friendly customer support, and a user-friendly interface.

From the moment you land on the website, you are greeted by a sense of grandeur, bolstered up by a touch of luxury.

All our players are treated like VIPs at Jackpot Village, which is why we have created a superb VIP program for all loyal players. You won’t be disappointed.

Best of all, we are licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. These gambling authorities are some of the strictest jurisdictions in the world.

You can sign up safe in the knowledge, that all our games use Random Number Generators, and that our site uses the latest SSL encryption technology to keep your personal and financial information under wraps.

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Casino tester's comment: Lewis Humphries

Casino tested

While the Jackpot Village may sound like a relatively quaint place, it actually boasts a slick and sleek design that combines a classic dark backdrop with some eye-catching graphics.

The desktop site is also relatively easy to navigate, although the mobile version is a little more cumbersome and less intuitive overall.

I was really impressed with the games’ library at Jackpot Village, both in terms of its size and diversity. The verification process is also relatively straightforward, and you should have no issues in this respect if you provide honest and accurate information.

However, the welcome offer is undermined slightly by higher than average wagering requirements, while the introduction of an FAQ page would certainly help to improve the customer service on offer.

Overall rating:

4

Jackpot Village bonus

You are welcome to join a life of luxury, when signing up and making your first deposit at Jackpot Village. Make a minimum deposit of £20 to claim the following:

To claim the above welcome package worth a massive £1,800 + 105 bonus spins, you need to follow the below steps:

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Casino tester's comment: Lewis Humphries

Casino tested

The Jackpot Village offers a bumper welcome bonus, with your first three deposits qualifying for variable deposit matches up to the value of £1,800 (along with a total of 105 free spins).

When you credit your account for the first time as a new player, you’ll earn a 100% deposit match up to the value of £500, along with 50 free spins on the popular Book of Dead slot.

Once your registration has been confirmed, complete your first deposit by clicking the relevant icon in the top right-hand corner of the homepage. Initially, you’ll have to select a preferred payment method, before choosing a qualifying amount and opting into the bonus.

The minimum deposit required to claim the bonus is £20, and you’ll need to select this from the options just beneath your confirmed payment method. At this stage, you’ll see the site actively searching for available bonuses, and your first deposit match offer should appear in a matter of moments.

Then, simply click through the ‘Add Bonus’ icon and hit the ‘Deposit’ button at the bottom of the page, and watch as the funds are added to your cash and bonus balances immediately.

I chose to play through my 50 free spins first, with these fixed at the minimum coin value at £0.01.

As you’d expect from a mid to high-variance slot, the Book of Dead didn’t deliver a huge number of winning combinations during the free gameplay, and I was only able to bank a haul of £1.41 once the free spins had been played.

While this was slightly disappointing, the issue was compounded by what are relatively prohibitive wagering requirements of 40x the combined value of your cash deposit and bonus funds.

These terms are also applied to both the initial bonus awarded and any free spins winnings accrued, so in my case, a total balance of £41.40 (after the 50 free spins had been deployed) created a playthrough requirement of £1,656 before I could withdraw any associated winnings.

In the case of the £1.41 free spins winnings alone, the playthrough requirement was fixed at £56.40, which is relatively disproportionate even without factoring in the maximum winnings cap of £20 for this leg of the bonus.

The real issue here is the inclusion of your cash deposit as part of the wagering requirements, as this makes it immediately harder to access your winnings and is also increasingly unusual in the modern marketplace.

You’ll also only have 72 hours to play through the 50 free spins on Book of Dead, although the initial bonus funds awarded will only expire after a total of 30 days (which at least creates an extended window in which to meet the wagering requirements).

First deposit bonus code

You don't need a bonus code to claim Jackpot Village 's first deposit bonus.

Significant terms and conditions

Full terms and apply.

Extra and no deposit spins

In addition to your match bonus and Loyalty points, you are also entitled to the following Bonus Spins:

Winnings generated from bonus spins are converted into bonus funds. Bonus funds are subject to a 40x wagering requirement. Winnings from bonus spins ae capped at £20.

VIP / Special promotions

Unfortunately Jackpot Village doesn't offer a VIP program.

Jackpot Village slots and games

With over 1,000 casino games available in abundance for both mobile and desktop players, Jackpot Village is the ideal playground for players who want access to a massive range of games by various software providers.

You can find games by NetEnt, Microgaming, Play ‘n Go and plenty more on our website. Our extensive gaming collection extends to slot games, table games, poker games and live dealer games.

Amongst some of the most popular slot games, there is Reel Rush, Guns ‘n Roses, Twin Spin, Gonzo’s Quest, King of Slots and Fruit Warp.

Of course, with a name like ours, you can expect to find one of the biggest collections of jackpot games, including Rainbow Jackpots, Deal or No Deal Megaways, Wheel of Wishes, Irish Riches, King Spin Deluxe and Mega Moolah. This is only a small taste of what’s on offer.

If you fancy a break from the reels, you can avail yourself of our bountiful table game section, featuring games, such as Blackjack, Roulette, Baccarat, Casino Hold’em, Jacks or Better and many more.

You can also find a range of video poker games and online scratchcards. Remember, you can try all of these games in demo mode, before playing with real money.

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Casino tester's comment: Lewis Humphries

Casino tested

The Jackpot Village has a large and diverse games’ library, packed full with nearly 1,500 titles and a number of well-represented casino verticals.

You can access the games’ library simply by scrolling beneath the fold on the homepage, where you’ll see a horizontal menu of available verticals sitting just beneath a selection of your recently played titles.

Beneath this menu, you’ll be able to select precisely how you want the full list of games to be presented, while there’s also a handy search bar that allows you to enter specific titles directly.

The games on offer here tended to open relatively quickly too. The Book of Dead slot loaded in between five and 10 seconds on average, for example, as did other personal favourites like Twin Spin Megaways and Big Time Gaming’s ‘Chocolates’.

When you enter the live casino (which can also be accessed through the shortcut in the top left-hand corner of the homepage), you’ll be able to click through the real-time blackjack and roulette lobbies in a couple of seconds. From here, titles such as Lightning Roulette and Infinite Blackjack load in well under five seconds, making it quick and easy to transition between different games.

Additionally, I love the fact that there are more than 80 progressive jackpot games, including Microgaming’s Fortuinium Gold Mega Moolah. This type of game regularly offers huge seven-figure prize funds, and creates genuine diversity and appeal for high-rollers.

The depth of the games’ library is also helped by the sheer number of software developers represented, including some lesser-known brands like PG Soft, Green Jade and NoLimit City.

Desktop game information

Total number of desktop games: 1300
Total number of desktop slots: 1000
Total number of desktop table games: 100
Total number of desktop jackpot games: 40

Desktop game providers

NetEnt Microgaming WMS (Williams Interactive) Betsoft Play'n GO Thunderkick NYX Genesis 1x2 Gaming Quickspin Bally Barcrest Elk Rabcat NextGen Leander Evolution Gaming 2 By 2 Gaming Big Time Gaming Chance Interactive Push Gaming Merkur Slots Red Tiger Multicommerce Relax Gaming Felt Gaming BluePrint Gaming Games Warehouse Nolimit City Realistic Games Eyecon Betdigital Just For the Win FantasmaGames Inspired Gaming Spieldev Foxium Probability Jones Scientific Games Cayetano Gaming Wazdan Adoptit Publishing Bla Bla Bla Studios Pear Fiction Gaming Seven Deuce Storm Gaming Touchstone Games Lightning Box Triple Edge Studios Northernlights

Jackpot Village on mobile

We want our players to have accessibility to their favourite games, whenever and wherever they are. This means that you are no longer confined to sitting at your desktop in a stuffy room.

Instead, you can enjoy gambling and playing games on the go, without having to download any mobile casino apps.

All of the games on offer can fully adapt to smaller screens without compromising on quality or playability. Slots fill out your screen and buttons are much bigger so you can play with ease.

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Casino tester's comment: Lewis Humphries

Casino tested

You won’t find a native Jackpot Village app on either iOS or Android, but the good news is that the operator’s responsive mobile site is available through both Safari and Chrome mobile browsers.

Through the Safari browser, you can access the mobile site in either landscape or portrait mode, although the layout is slightly different to the desktop alternative. The live dealer shortcut is now available in a pop-up menu at the bottom of the screen, for example, while you have to scroll down to the bottom of the homepage to find the search filters and available verticals.

This can make it slightly harder to search for games, while you should note that the mobile library is slightly smaller than the desktop alternative.

However, the load times are arguably a little quicker when using a mobile browser, with Book of Dead and Gonzo’s Question opening in around five seconds on average. These games are also accessible in portrait and landscape mode, so you can switch between different titles and the lobby without having to change your grip.

Mobile game information

Total number of mobile games: 900
Total number of mobile slots: 800
Total number of mobile table games: 50
Total number of mobile jackpot games: 40

Mobile game providers

NetEnt Microgaming WMS (Williams Interactive) Play'n GO Thunderkick NYX Genesis 1x2 Gaming Quickspin Bally Elk Rabcat Leander Playtech 2 By 2 Gaming Big Time Gaming Pragmatic Play Merkur Slots Red Tiger Relax Gaming Felt Gaming Novomatic Nolimit City Betdigital Just For the Win Foxium BetConstruct Scientific Games Seven Deuce

Live casino games

If you want to kick your online gambling experience up a notch, you can head to our Live Casino, which is brimming with top titles, by the likes of NetEnt and Evolution Gaming.

You can find all classic player favourites, such as Live Blackjack, Live Roulette, Live Caribbean Stud Poker and Live Baccarat.

On top of these games, there are also modern titles, such as Dream Catcher, Three Card Poker, Ultimate Texas Hold’em, Casino Hold’em, Monopoly Live, Super Sic Bo, Football Studio and Deal or No Deal Live.

All of these games are presented and fronted by professionally-trained dealers and croupiers. You can chat with them as well as other players via the chat room for a completely immersive experience.

Live game information

Total number of live casino games: 20

Live game suppliers

Evolution Gaming

Safe gambling – is Jackpot Village casino safe?

We value our players and want them to keep enjoying gambling responsibly.

It is our mission to provide players with an entertaining experience. However, some players are prone to problem gambling.

If you feel you are losing control over your gambling or spending, you can avail yourself of the below options:

If you require professional help and assistance, you can get in touch with organisations, such as BeGambleAware and Gamblers Anonymous.

These organisations can provide better help and assistance to players who are subject to problem gambling.

Support

Our customer support team is available around the clock, 24 hours a day, seven days a week, via one of the below methods:

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Casino tester's comment: Lewis Humphries

Casino tested

There are two main channels through which you can access the customer support team at Jackpot Village, both of which are available 24 hours each and every day.

The first (and most accessible) option is the live chat feature, which is available through the floating icon in the bottom right-hand corner of the homepage.

So long as you’re logged in to your account when you click through this icon, you won’t have to confirm your name, email or date of birth before being connected, and you can simply enter your message and wait for an agent to become available.

You’ll also be placed in a queue at this time, and I entered in second place when raising a query about the precise opening hours for the live chat. Ultimately, I was connected to a very friendly agent in less than 60 seconds, and my query was answered efficiently in less than two minutes overall.

I’ve used this feature on several occasions, and have never entered the queue in any higher than third place. Overall, my queries have always been settled in less than five minutes, so I’d definitely recommend this as your first port of call.

You can even have a transcript of the conversation emailed to your personal address by clicking through the ‘...’ icon in the bottom right-hand corner of the chat screen. This is great when dealing with slightly more complex issues or querying withdrawals, as it creates a written record of your interactions with the brand.

The site’s email can be reached at support@jackpotvillage.com, and I sent an initial query here about whether or not I could use Neteller to credit my account. I instantly received an automated response confirming that my message had been received, while being given a unique ticket number and an estimated time-frame of 24 hours.

An agent got back to me well within this time-frame, however, and my query was fully answered in just 45 minutes.

However, you will need to send the message from the email address that’s registered to your Jackpot Village account, otherwise the site won’t be able to respond to the query at all.

Disappointingly, there’s no single FAQ page available at Jackpot Village, and this makes it unnecessarily hard to seek out basic answers and resolutions to the most common issues.

So, although there are different pockets of information located towards the bottom of the page (pertaining to things such as the site’s T&Cs and theoretical RTP rate for each available game), there’s a significant void from the perspective of accessible customer service.

Site languages

English, Finnish, German, Norwegian

Email support languages

English, Finnish, Swedish, German, Norwegian

Live support languages

English, Finnish, Swedish, German, Norwegian

Phone support languages

-

KYC & Documents

We are obliged by law to verify the age and identity of all players who sign up and play with real money at our casino.

Whenever we are unable to verify this information automatically, you’ll be requested to send in the following:

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Casino tester's comment: Lewis Humphries

Casino tested

To get started as a new player, you simply have to click the ‘Play’ icon beneath the bonus offer on the homepage.

This immediately takes you to a three-page sign-up process, which will require you to enter personal details such as your name, email address, phone number and gender.

You’ll also have to enter your physical address on the second page, and once you start typing this the section will be automatically populated. Just take the time to ensure that it has been inputted accurately before confirming, as this will be used to verify your identity immediately and in the background (you should also ideally be registered on the electoral roll on the address that you provide).

On the final page, you’ll select a personal username and password, while also confirming your preferred currency. You can then hit the ‘sign-up’ button, and if your identity has been successfully verified you’ll be able to start playing immediately.

This was true in my case, and I haven’t had to provide any documentation at all to confirm my ID.

However, if there is an issue with this process, an agent will immediately contact you by email and ask you to send over a photograph of your passport or driver’s license, proof of address (which must be dated within the last three months) and a copy of your preferred payment method.

The four corners of each document must be clearly visible in the photos, while you’ll have to send these to support@jackpotvillage.com rather than uploading them directly to your account (there’s currently no facility to do this).

Your identity should be fully verified within 72 hours of this information being supplied, but you won't be able to make your first deposit or play before this has been confirmed.

Banking

We accept a wide array of payment methods for both deposits and withdrawals. The minimum deposit and withdrawal amount is that of £20. You can use the below banking methods:

Avatar

Casino tester's comment: Lewis Humphries

Casino tested

The range of payment methods available at Jackpot Village will vary from one region to another, with the popular e-wallets Skrill and Neteller available in some instances.

However, I was unable to access either of these options when crediting my account, with a customer agent confirming that this wasn’t available to certain players in the UK.

The prepaid Paysafecard wasn’t available either, although I was at least able to complete a deposit using my preferred option of Visa or MasterCard Debit. Other options included Trustly, PayPal, Maestro and Bank Transfer, which makes for a relatively limited range of methods across the board.

I completed my first £20 deposit using my Visa Debit card, with the cash (and my associated funds) landing instantly in my account.

When it comes to withdrawing money from your account, you’ll have to utilise a payment method that has been previously used to process a deposit. This is according to strict anti-money laundering laws, and in my case, I made my first withdrawal of £20 through the registered Visa Debit card.

From the moment it was requested, it took a little over 24 hours for the funds to land in my bank account, which was relatively impressive given that it was initially processed during a Sunday.

This means that it took less than a day for the transaction to be processed internally, while I was also able to track the progress of the payment in real-time through the ‘pending’ and ‘accepted’ withdrawal icons on my account page. This is a nice touch, and one that lets you instantly know the status of your withdrawals.

Depositing methods

Mastercard Visa Skrill NETELLER Paysafecard Apple Pay

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER

Withdrawal times

Mastercard 1-2 working days, Visa 1-2 working days, Wire transfer 1-3 working days, Skrill 1-3 hours, NETELLER 1-3 hours


Casino tester's profile

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Lewis Humphries

Lewis Humphries

I've been playing at and reviewing casinos for years, while I have extensive knowledge of the iGaming market in the UK. I particularly enjoy slots, table games and live casino gameplay, and have played at most of the UK's licensed casinos.

Latest reviews:
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First deposit bonus: 100%/£500 + 50 FS

Wagering: 40x (D+B)

Bonus code: -

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