VIPs Casino review (UK)

After my deposit, I eagerly waited for the welcome bonus to materialise but nothing happened. Turns out that since I have a few accounts open with Aspire casinos, I am immediately excluded from using any of their bonuses. Not that they have many bonuses available as the casino seems to focus more on their Cashback promo. Here, VIPs Casino will give up to 20% of a player’s losses every week.

This is fair enough and does make sense as the cashback does come with no hidden strings and no wagering requirements. However, I was looking forward to at least trying out the welcome bonus. On paper, it sounds like a good bonus to familiarise yourself with the site and the 35x wagering requirement is bang on industry standards. My cashback didn’t materialise either and this might be because I did request a withdrawal before the Monday when the cashback was due. It might also be because of my other Aspire casino accounts.

There’s plenty to do at VIPs Casino. All games are well categorised not just by the usual ‘new’ or ‘popular’ categories but also by theme and volatility. Games can also be filtered by the different categories.

The popular category also comes with a chart-type feature that shows you the movement in popularity of the top 10 games. A search bar is also available and you can either search by slot name or provider.

When you hover over each game you will find useful information about volatility, RTP, max bet etc. It is this when I noticed that some of my most loved games had their RTP dialled down to the low 90s when normally these games have an RTP in the 96% region. Some of the games didn’t even have their RTP listed, raising some red flags for me.

I played a game of HammerFall as I couldn’t find Reactoonz or Cluster Slide anywhere. It looks like they don’t have Elk Studios available but I could see the most popular Play’n GO games available. So I still don’t understand why Reactoonz wasn’t. Back to HammerFall where nothing much happened, until it did, and I managed to trigger the Hammer High feature and net a neat 78x win. I played some more but things weren’t going my way, so I headed over to Wolf Riches. Maybe not my best move, as I lost most of my winnings trying to trigger the juicy jackpot round.

So it was time to try out their selection of Live Casino games. This is provided by Evolution and most of their catalogue seems to be available here including their live show games. The new Gonzo’s Treasure Hunt caught my eye here and I must admit this is one fun game. It took me a few tries (where I bet a measly 10p) to realise what was going on. But this is certainly one entertaining and fun game.

I can’t believe that it’s 2021 and I had such a horrible experience playing on mobile. I accessed the casino via the Chrome app on an iOS device. First up, I couldn’t find where to log in to my account. Turns out you need to click on join and then click on ‘already have an account’ and then you are allowed to log in.

Once logged in I couldn’t see my funds and I kept clicking on the icon on the top-right. Eventually, after quite a few attempts the number appeared. The homepage looks incredibly heavy and so full of information. I was having trouble accessing the links within the casino. I swapped to 4G just in case the problem was my connection but that didn’t make much of a difference.

Trying to access Deal or No Deal kept giving me authentication errors. Playing Wolf Gold was impossible as apparently it’s not available in my jurisdiction (this never happened but it was also unavailable on desktop) and the Play’n GO games I normally enjoy playing on mobile were also unavailable.

I had a bit of trouble accessing their support area. The live chat button found on the right-hand side of the screen wasn’t opening up during a desktop session. Their help area is also found on the footer of the site so you will need to scroll down. Here you will also find a well-categorised FAQs section. Ideally, a quick help button can be found on the header menu.

Signing up at VIPs Casino is a straightforward affair. I started by providing my email and choosing a username and password. Followed, in step 2, by the usual details. In this step, you can also choose your marketing preferences and add any bonuses you might have.

Once I completed this step, I received a welcome email asking me to verify my email address. One click later I was ready to deposit to start my journey at VIPs Casino. Throughout my stay at VIPs Casino, I didn’t need to do anything else with regards to verification or documentation.

There are a handful of depositing methods at VIPs Casino but I chose to deposit £40 using a MasterCard Debit. When going through the deposit section, you will notice a cheeky 2.5% processing fee associated with it, which meant an extra £1. This is slightly off-putting especially considering that I am depositing with a Debit Card. Once the deposit was processed, an email was sent to my email with a receipt.

Weirdly enough there is no processing fee when it comes to withdrawals. I was able to withdraw £30 (no pence, unfortunately) and the system let me know my request was received. On that same day, I received an email letting me know the withdrawal was processed and the money was with me in just under 2 days.